AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,632 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.3

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

583

Anonymous

Anonymous // 01/01/2019

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“I have received wrong product but they said it is not ajio product they said we will reship it now it is two months for this order till now I haven't received any refund and not received any product I will suggest not to buy anything from ajio low class service”

Helpful Report

Posted 1 day ago

“Very bad service 2 same product has been dispatched but not returned after many followups and complaint. Very bad quality product delivered fraud done.”

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Posted 1 day ago

“Good product but color Is slightly different. Cloth is good and comfortable”

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Posted 1 day ago

“Ajio is a worst shopping aap , they send damaged used torn products ...also product come with saftypins , how worst you can guess .....and would not accept return also . Very disgusting shoping aap with disgusting products. Fake no 1 .”

Helpful Report

Posted 3 days ago

“Extremely disappointing experience. After 15 days and multiple assurances, my order was still not delivered. Delivery status kept falsely claiming 'attempted delivery,' yet I never received a call or actual attempt. When I filed a complaint, no effective resolution was provided. This level of service is unacceptable.”

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Posted 4 days ago

“I had offered 3 products and recieved only 1 product. It's the worst do not order in ajio never ever order it's worst and very bad experience with customer service”

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Posted 4 days ago

“I have worst worst experience with Ajio, recently received garment product which was completely garbage but then logged the issue in customer care. They truly fooling the customer and it has been 20days as of today, they did not resolve my issue. They are closing the ticket by their own repeatedly and then creating new ticket again asking customer to narrate again the whole story. They must be enjoying behind by frustrating customer. Horrible customer care.”

Helpful Report

Posted 6 days ago

“I am giving a star only because the app requires one to submit feedback, but it truly deserves none. I’ve had multiple issues with my orders recently. Over the last 5-6 orders, I have consistently received products that are either different from what I ordered or defective. This has been incredibly frustrating, and I no longer trust the platform for accurate or quality deliveries. I strongly advise others to avoid using this app if you expect to receive what you order.”

Helpful Report

Posted 6 days ago

“It’s the worst app I have ever used I never had a good experience with the First time I didn’t get my refund and second I order a shoes which was a gift and they cancelled it for no reason and they refused to give me the shoes on the same price it’s the worse the app always disappoints me”

Helpful Report

Posted 1 week ago

“Very poor service, meri ek jecket destination se apne aap adress change karke kidhre hor hi bhej di, 20 days ho gae abhi v nahi mili, help line beka hai, please es site pe bharosa na karo ji 🙏🙏”

Helpful Report

Posted 1 week ago

“I had very bad experience within last 2 months. After delivering the product if you raise any exchange or return request then it will more than 15 days....and everytime you connect with support team, you will get the same response. I recommend not to purchase any product with Ajio app now”

Helpful Report

Posted 1 week ago

“I have been using steve madden brand and this time i bought a product from Ajio amount of mrp 10k and wd discount 7k.. and i started ripping in 10 days.. after complaining at ajio they hv no policy to take complaints where i have been using the brand and brand always take care of complaints…its always better to purchase from brand straight.”

Helpful Report

Posted 1 week ago

“Very bad experience with AJIO. Lipstick box was empty when delivered and my money was not refunded nor was the lipstick sent. Customer service is bad.”

Helpful Report

Posted 1 week ago

“Worst app ever, just because i returned some two orders they have blocked me. I'm unable to place any order. So many times I requested to unblock but they are adamant. Never will i buy from Ajio,”

Helpful Report

Posted 1 week ago

“it has the worst delivery system takes and long time to deliver.and if by any chance u want to exchange it takes a lot of time . I just don't understand their logic, I called the company to enquire about my exchange and they took the complaint ,when I asked when can I expect my delivery they were clueless and told me that I will get an update about the complaint in a few days.after 2-3 days I check the app and it just says that my complaint is resolved.but I still didn't get my exchange.so I call them again and they tell me that after 7 days I have to place the exchange again .I just don't understand.i would definitely not recommend this app to anyone.”

Helpful Report

Posted 1 week ago

“I have ordered an Armani exchange belt, spent 6500 on it and it turn out the worst quality ever. Buckle has scratches and the box is in pathetic condition.”

AJIO.com 1 star review on 28th October 2024

Helpful Report

Posted 2 weeks ago

“Ajio is a pathetic app. Wrong delivery commitments, helpline is also very bad they clearly says we can’t do anything. I losses 1800 on Ajio due to ajio fault. Please dont go for ajio. I am deleting this app.”

Helpful Report

Posted 2 weeks ago

“Company return policy is third class.”

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Posted 2 weeks ago

“I received grey market shoes from ajio With out brand tag and brand box Be careful everyone before ordering on ajio”

AJIO.com 1 star review on 26th October 2024

Helpful Report

Posted 2 weeks ago

“Poor service with Ajio.I received a wrong product.Return also not possible for the product.”

Helpful Report

Posted 2 weeks ago

AJIO.com is rated 1.3 based on 1,632 reviews