AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,636 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.3

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 16th November 2024

Prem Pashte

AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

584

Anonymous

Anonymous // 01/01/2019

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“Delivery is too late .They have been delivering to wrong place many times”

Helpful Report

Posted 3 years ago

“I have ordered my product on 18th of july and it's been more than a week and I haven't received my order yet. I don't know what problem is there. I have been waiting for so long and been trying to contact the customer care but no one is answering. If you can't do your service as needed by the customer kindly don't spread fake humours of being the best app. If it's possible kindly send me my order as soon as possible.”

Helpful Report

Posted 3 years ago

“It’s has one of the most horrible… It’s has one of the most horrible customer service I’ve ever come across. In fact their isn’t any customer service at all to begin with. I’ve been calling their customer service continuously for the last couple of days for an issue which is hampering delivery of my product but no one answers the call. All I’ve been doing is waiting on the line for someone to respond. It’s PATHETIC.”

Helpful Report

Posted 3 years ago

“No response when placed return request. Worst experience.”

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Posted 3 years ago

“Already mailed them my query but they ddnt respond, worst shopping market ever , pay some extra and buy from authentic website so that they can exchange the product. I got used and damaged product.”

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Posted 3 years ago

“Worst experience with this portal. They picked the product the next day after return request but did not bothered to refund. After complaining they just claim that they have completed the refund. It was my first purchase from ajio and had such bad experience. Lost my hard earned money. Not at all recommended”

Helpful Report

Posted 3 years ago

“Complaint ID:COM00022295846.. Pepe Jeans, DEFECTIVE & BOGUS product.. 10+ days gone by & still no resolution.. AJIO is disappointment @ quality & customer service.. How else do you complain about twice worn & already torn 'DENIM with WRINKLES'.”

AJIO.com 1 star review on 23rd July 2021

Helpful Report

Posted 3 years ago

“I had ordered two trousers of the same size, but somehow one happened to be smaller than the other. And they wouldn't exchange, because the tag was broken while everything else in the product was intact. It was not even used once! Plus when, services deliver within 24 hours of ordering, you have Ajio that takes 10 days, for mediocre quality and poor make at times..... If you have to return your product you will have to wait for ten days without missing a delivary. If you absent yourself for it, gone. You'll have to keep the product!”

Helpful Report

Posted 3 years ago

“STAY AWAY FROM THE DODGY COMPANY! SPAMMERS SENDING DODGY EMAIL OF PURCHASES THAT I NEVER MADE!!!!”

AJIO.com 1 star review on 22nd July 2021

Helpful Report

Posted 3 years ago

“Worst and fake company . Unnecessarily blocked account . Fake company .No refunds done on prepaid non delivered orders .Pls be aware all.”

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Posted 3 years ago

“Don't ever order from ajio I have ordered 10 products out of which 3 has been cancelled by Ajio without any proper reason that too on delivery date and quality of the product is out of question you see something and they deliver something else not even remotely close to your original product and most of the time if your order says two quantity you will be delivered only one and customer care oh my god pathetic is the best word to describe them.”

AJIO.com 1 star review on 20th July 2021

Helpful Report

Posted 3 years ago

“I order the product from Ajio, and i did not like it so I placed the request for return thrice and every time it automatically deactivated from system and I mailed to customer service as well but always received auto generated reply. Waste of money and time.”

Helpful Report

Posted 3 years ago

“I returned my order and the refund was initiated on 9th July it's been 10-11 days noe the refund hve not been transferred to my account. Also when I mailed ajio customer care no response where given. After multiple mails one response was given that too to wait for more 48 hours. Very bad experience. Hate ajio's service now.”

Helpful Report

Posted 3 years ago

“About refund I have around 4300 rupess in wallet , i tried so many time to transfer it to bank but not getting money in my bank accout .i even talk so so many times with customer care , they used to say within one hour i will get it , its been a month i am still waiting to get my money into bank account,its like once AJIO have taken money they will not refund you WORST WORST SERVICE AJIO.com I do not have faith in them now They have taken my bank account details through email but still its more than 15 days they have not transferred.ufff I am tried of calling them now”

AJIO.com 1 star review on 18th July 2021

Helpful Report

Posted 3 years ago

“I received a TORN product with no brand tag. More over the model was also different than what was shown in picture. I tried returning the product but they never took it back. In turn they said that brand tag is not there so we can not take it back. From where should I bring the brand tag when I didn't receive it only??? Overall worst service. This was my first buy and last buy for sure in ajio.”

Helpful Report

Posted 3 years ago

“cheating allways. dont waste ur money order by post payment. dont waste ur time to order in ajio..”

Helpful Report

Posted 3 years ago

“terrible customer service been trying to get in touch with customer support for 8 days now. I have written several emails. I have tried calling and waiting for several mins . even as i type this right now I am still put on hold by automation. ordered four pairs of steve madden shoes in past one week , been trying to change the color for one , after getting no human interaction I decided to keep them as is. to my utter shock one tore from the side on the first day of wear. in less than 2 hours.”

Helpful Report

Posted 3 years ago

“3rd class website size m order kiya l bhej diya aur use return bhi nh kiya sbe gandi he deliver 1 july ko order kiya ab tk order nh hua aaj 15 july he shipped tk nh hua abhi”

Helpful Report

Posted 3 years ago

“Very bad experience ordered first time from AJIO and received totally different item .Not able to return now. Also sent many emails regarding this But no resolution . Customer care is not picking up the call. Very very bad App. Does not recommend to anyone”

Helpful Report

Posted 3 years ago

“Worst shopping experience they delivered the item without tags and after i attempted to return the pickup guy is cancelling the return by himself saying item did not meet the return requirements and failed QC they are frauds”

Helpful Report

Posted 3 years ago

AJIO.com is rated 1.3 based on 1,636 reviews