AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,636 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.3

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 16th November 2024

Prem Pashte

AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

584

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to get a refund of an order I had placed. Delivery boy took the order in morning and came in evening with the same product and informed the order ID is not matching so it cannot be returned. He asked me to give in writing. I called customer care and the asked me for number starting with D. Then he said it’s the correct order it could be a printing issue in the product code and filled complaint. Next day the same delivery boy came for pick up and informed the complaint number was canceled and order can not be returned. I tried calling customer care 10 times but no response. Now I am forced to keep a product because of some printing issues of AJIO. Pathetic!”

Helpful Report

Posted 3 years ago

“I bought many dresses in ajio i spent lots of money and it's worth to buy on ajio it is a very good app but some product quality are not good , I bought may dress in lockdown It has many offers , discounts and they respond to us immediately if we have any issues it is very very good than other online shopping apps... I love ajio”

Helpful Report

Posted 3 years ago

“I bought a shirt from camla products in Ajio. It's a gift for a friend instead he received the product with defects and with full of rat bites. I am totally disappointed. It's his birthday but ruined. U ruined it. Is a customer service a joke for you, check before send it twice thrice to not to spoil cutomers trust.”

Helpful Report

Posted 3 years ago

“A cotton kurta I bought is hugely overpriced. The quality of material and design is poor in actual. The original price is exorbitant”

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Posted 3 years ago

“Return problem - Actually I was just looking exchange to bigger size When returning they told me that a tag is missing while it came just like that without tag. So because of that i had to keep it. They asked to send pics and numerous mail exchanges and nothing has worked out . It still hasn't resolved. wouldnt recomend Ajio”

Helpful Report

Posted 3 years ago

“Return problem When returning they told me that a tag is missing while it came just like that without tag. So because of that i had to keep it. While returning another product which was the wrong product they kept cancelling the ruturn without coming to pickup. It still hasn't resolved.”

Helpful Report

Posted 3 years ago

“Recently before 2 months on march i ordered a flipflop from ajio and the payment was done through card and my order was automatically cancelled and its been 2 months i didnot received my refund no proper response from ajio team no updates no replies I received after my several emails to them .....really disgusting response even the grievance officers are useless they asked me the bank statement issued by bank even after sending that there is no response no reply nothing”

Helpful Report

Posted 3 years ago

“Bad delivery service, i will not recommend to my friends and family”

Helpful Report

Posted 3 years ago

“Good Brands and products are sold in ajio very user friendly to use Return and exchange are also easy”

Helpful Report

Posted 3 years ago

“no response from customer care even no reply of mails, they must be planning big fraud in the background, grievance officer is also of no use, everyone is suggested to be aware from online shopping from AJIO, there are several issues. Courier personnel they some time didn't action while picking up the return product, company several times send the order without tag which you can't see before delivery and afterwards you didn't find the tag and product then can't be returned or exchanged. Now I am going to put all this in all the social media platform.”

Helpful Report

Posted 3 years ago

“Ajio com is conning the customers by not delivering the complete package. Once you raise the compliant, they will make sure delivery agency trouble you with 100 phone calls with 1 question that " did you receive the product" which they never delivered in the first place. Do not buy online from this site otherwise you will lose money without product delivery. The customer service is not bothered to call you back for your compliant. Such CHEAP company with cheap service.”

Helpful Report

Posted 3 years ago

“I recently ordered 2 dresses for my kids. The products arrived quick before their expected delivery date. Both the dresses were as expected. Quality is fine, not too bad, not too great, just as shown on website pictures. One of the dresses, its sizing was off, 5-6 yr size dress was v small, about 2-3 yr in size. So, I put it up for exchange and it was picked up and exchanged within 2 days. So one dress, 7-8yr in size fits my 4 year old. The other dress 7-8 yr in size fits my 6 year old. So be careful about sizes when ordering. Payment, ordering, exchange and service was quick & convenient.”

AJIO.com 3 star review on 27th April 2021

Helpful Report

Posted 3 years ago

“I havent received my refund yet. Very bad service”

Helpful Report

Posted 3 years ago

“Bad service.i ordered a churidar including pants and dupatta.but i received only top and pant.”

AJIO.com 1 star review on 26th April 2021

Helpful Report

Posted 3 years ago

“Issue won't get resolved in 40 days They just keep the conversation on to keep your wallet outstanding. Long wait for Refund .”

Helpful Report

Posted 3 years ago

“Being a top company in India, they were not having a proper reverse logistics structure, while they boast about their easy returns. I got a product with the wrong size.. Now when I want to exchange my product, they aren't taking exchanges...Only returns. Even for that, I should pack this product, spend my money to send it to them.”

Helpful Report

Posted 3 years ago

“Tried to reach several time Ajio customer care but no response, which is really frustrating. I can’t access my ajio wallet due to my mobile number change. Have made my mind that will not be using Ajio from now onwards.”

Helpful Report

Posted 3 years ago

“It’s very bad platform for online shopping. No support from customer care. Fake items on the app. My order delayed from last month. No updates regarding that. I have made payments via UPI. I think my money has gone. Writing this review to make other people alert don’t buy anything from AJIO you will not get any support from there end. And you will lost your earned money. Sad Reality!!!”

AJIO.com 1 star review on 14th April 2021

Helpful Report

Posted 3 years ago

“Ajio has given the worst response to the problems related to all the orders. No matter how many times you call the customer care they promise to take care of the issue but do literally nothing about it, ajio's customer care is of no use they do not respond to any problem you have regarding your order!”

Helpful Report

Posted 3 years ago

“Ajio is the worst platform for online shopping with useless customer.. They will never call back for any update, you have to chase them each and every time. It's been a month since my return pickup is pending. They are not even responding me.. Return id: #RT33545722”

Helpful Report

Posted 3 years ago

AJIO.com is rated 1.3 based on 1,636 reviews