AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,634 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.3

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

583

Anonymous

Anonymous // 01/01/2019

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“It is very rude that your company is just harassing that I ordered Wrangler, instead ordered Lee and they harass the customer by saying that it will be done/not be returned/is in process.”

Helpful Report

Posted 4 weeks ago

“Brand level or tag price is not mentioned mostly product”

Helpful Report

Posted 4 weeks ago

“A month back I ordered freehand jacket from AJIO. Because of size issue, on the very next day after receiving the product I requested for return order ! It’s been one month now, no one from AJIO has come to pick up the return order. I called customer care thousand times. Every time they told me that your return will be done ! Three time they rescheduled my return pick ! And one time it was showing that return pickup is successful ! Whereas the product was with me only! Despite being such big brand there’s no customer satisfaction ! Worst service provided from AJIO! Even customer care is not taking any responsibility of the issue! One month they are just giving silly answers & Making it more delay ! If this is the I am never gonna order anything from AJIO ever! Worst customer experience!”

Helpful Report

Posted 4 weeks ago

“Recieving wrong products from your side and facing so many issues to return the product Not taking the product back”

Helpful Report

Posted 4 weeks ago

“Terrible return service .They shall keep on giving assurance of the product being picked up but their logistic partners are even worst than them.They keep on updating fake attempts and the product shall still be lying with you. Myntra and other online shopping stores are much much better and are quick in doing the needful.Never buy anything from ajio,if only to make your experience miserable”

Helpful Report

Posted 4 weeks ago

“Worst experience, worst support from the team and they are there to only harras you. I suggest the people not to shop on ajio.com it’s waste of money, time and loss of patience I wish to give 0 rating in all but option is not there”

Helpful Report

Posted 4 weeks ago

“Pathetic , really pathetic service. They promise one delivery date and after placing order they deferred it atleast byb7 days without any clarifications Now while return request done they cancel it by showing that there are no price label on the box as if it was my fault. Coming to the customer care team they are the worst. Completely ill-trained, no value to customer's money and time”

Helpful Report

Posted 4 weeks ago

“Pathetic, worst experience, never place anything from ajio, no work ethics”

Helpful Report

Posted 1 month ago

“Plaese don't buy anything from Ajio. I was buying jwellery from Ajio and I want to return that jwellery because of damage products received and ajio canceled my return request again and again,when I talked to customer care they misguide me and I feel mental torcher...so I request to all of you please don't buy anything from Ajio.”

AJIO.com 1 star review on 13th October 2024

Helpful Report

Posted 1 month ago

“I can’t give a 0 rating so I am giving the least possible rating. Customer care of AJIO is miserable and they don’t strive to action on any problems that you raise. AJIO return scheme is fraudulent. They seem to intentionally delay the return pickup for almost a month and later effortlessly cancel the return stating that the return period is elapsed. This is pure drama by AJIO. Despite raising multiple complaints in their so called customer care there is no resolution till date. Please don’t trust AJIO and loose money!”

Helpful Report

Posted 1 month ago

“I recently made a purchase from Ajio amounting to approximately ₹4000. Among the items I was eagerly awaiting were a blazer and trousers, which were essential for an upcoming conference. However, to my disappointment, my order was cancelled from your end without any explanation. This cancellation is highly inconvenient, especially since I relied on the original delivery commitment for my event. To make matters worse, I have not yet received any refund for the cancelled items. This is extremely concerning, as it feels like a case of unfair treatment. How can you cancel an order after committing to deliver it on a specific date, especially when the items are still listed at the same price on your platform? This experience has shaken my trust in Ajio. I have shopped on many other platforms, but this has been one of the most frustrating experiences. I expected Ajio to honor its promises and commitments, but this has left me deeply disappointed. It is highly unethical to cancel discounted items on your own, then later increase the price. This feels like a fraudulent practice, and as a customer, I deserve transparency and respect. I request an immediate resolution to this issue, either by fulfilling my original order as promised or by issuing a full refund without any further delay. If this situation remains unresolved, I will no longer be using Ajio and will not recommend it to others. I look forward to your prompt response and action.”

Helpful Report

Posted 1 month ago

“Idiots lotting customer don’t buy from them chepsters”

Helpful Report

Posted 1 month ago

“Have been trying to return a pair of defective Nike shoes. The return was confirmed by Nike company and since I had purchased this through Ajio they were instructed to pick up. Since our address was changed we intimated this to them. However they keep on sending to the wrong address which seems to be on purpose. It's been over 3 weeks and sheer mental harassment. Reading all the reviews I am scared that once they pick their next step will be to harass us for the refund. What to do. Will never ever buy from them.”

Helpful Report

Posted 1 month ago

“One of the worst service provider. Don't buy. Chutiya banane ke dhande hai sirf. 29 sep ko purchase Kiya hai 9 oct hue but still product not received. Aur bol rahe 15 Tarik Tak wait Karo. I aslo prepaid paym5done. Aisehi logo ko fasa ke Ambani ladke ka shadi karvaya”

Helpful Report

Posted 1 month ago

“I had received a wrong product. I had ordered for HOKIPO rectangular shape dinner mat. But received a circular shape small size dinner mat. So I been trying to reach the customer care people to return my product and get my refund.i even sent email to customer care they keep saying the image is not clear and some lame excuses.they are not ready to process the complaint.i am never going to buy from Ajio ever again.”

AJIO.com 1 star review on 9th October 2024

Helpful Report

Posted 1 month ago

“I received bad quality products and there is no support from ajio.. Fraud app plzz never already written there that 10 Days return exchange then also there is no option shows on app”

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Posted 1 month ago

“I placed an order for a dress material, what I received was an entirely different color. I wanted to Return, and I was asked to Email to their Customercare @ajio.com. I have written nearly 10 emails with Pictures .Everytime they ask for a different picture. Their Customer care is very poor service.Please make sure you dont buy from this website or make sure to be satisfied with whatever they send cos they make return soo difficult /horrible Experience”

Helpful Report

Posted 1 month ago

“I had a horrible experience with Ajio. The delivery agent took extra money from my mom instead of the original total and is not ready to return it ever since. We spoke to the manager also but no response. It’s more than 3 days now nothing from their side. Don’t shop from this website at all”

Helpful Report

Posted 1 month ago

“Ajio does not honour its return policy, and violates the same. Ajio does not refund on returns Ajio thus violates both the Contract as well as Consumer Protection Laws.It's been a month since Ajio picked up my order for return. They have still not refunded my money. The return request was created within minutes of receiving the order & picked up the very next day. Multiple calls and emails to customer care only result in promise of escalation of complaint.”

Helpful Report

Posted 1 month ago

“Worst app..I have ever...worst service..very vey very very bad service..”

Helpful Report

Posted 1 month ago

AJIO.com is rated 1.3 based on 1,634 reviews