AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,855 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 19th April 2025

Varsha

AJIO.com 1 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is more than 5 days they are iniating for Return and Refund”

Helpful Report

Posted 1 month ago

“First time I ordered with AJIO, very bad experience.... I ordered for a 5 piece combo skirt for my daughter. The one which I received is entirely different patterns and prints, in that 2 were damaged. When I saw the return FAQ's it was showing that we can exchange the one which we have issue with. So I placed an exchange and the person came to pick and deliver the new pack but he wanted me to return all the 5, where I used the other 3. When I called the customer support they refused to give the refund and also they did not give any solution for the exchange. Cheating the customers in the name of offers and discounts.. Since AJIO is a big brand, i thought the product will be nice and this first experience became the worst experience, will never ever purchase anything from AJIO again. Very disappointed.”

AJIO.com 1 star review on 25th February 2025

Helpful Report

Posted 1 month ago

“after placing order and after 2-3 working day the order automatically cancelled and Poor service and customer care not providing any solution”

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Posted 1 month ago

“The service is awful, they delivered agents work fast but they duplicate your orders and they only refund you a product instead of two... the exchangealso is impossible with them”

Helpful Report

Posted 1 month ago

“Worst app ever seen. The quality is always compromised. The picture and the commodity are always completely different in color, shape and quality”

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Posted 1 month ago

“Ajio sent me a product vide Shadowfax. The delivery partner Shadowfax from Bhetapara, Guwahati, Assam told me that they don't have a vehicle to deliver large parcels and hence had to collected personally which is bizarre and crazy. Ajio must stop relying on such partners for delivery”

Helpful Report

Posted 1 month ago

“It's my first time to order from Ajio. And I have received 1 product wrong and other 2 product are missing. The expected delivery data was extended and then all this issue. Over due to there mistake I had to return a product and in that they cut some convince fee. And now I have to wait more 10 days for them to investigation for missing product. All this is so irritating. I would never order from Ajio here after.”

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Posted 1 month ago

“Very bad sarvice in india online shopping app cheapest product and bad quality”

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Posted 2 months ago

“Delivery very late...😤😤😤”

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Posted 2 months ago

“Terrible Delivery experience”

Helpful Report

Posted 2 months ago

“Poor service and customer care not providing any solution and help very cheap services totally worst services”

Helpful Report

Posted 2 months ago

“Wring item delivery by ajio.and wrong customer care system.”

Helpful Report

Posted 2 months ago

“Literally make fool Ur delivery Chanel is worse Shadowfx is worse delivery Dont buy this app”

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Posted 2 months ago

“Highly unethical services. Worst experience of my life. Everyday I need to call the Ajio customer care number and beg them to arrange for the return pick up. But THEY WON'T.”

Helpful Report

Posted 2 months ago

“My honest expirence is bad with ajio clothing site. I am very disappointed they charge platform fees and convience fees.Dress was out of stock after placing order and after 2-3 working day the order automatically cancelled and not refund initiated. I am very dissppointed with ajio and services.If will definitly not buying any product in future from ajio.”

Helpful Report

Posted 2 months ago

“Worst delivery services, worst policies and worst customer service. They always delivery wrong size and not accepting exchange.”

Helpful Report

Posted 2 months ago

“They send different product them ordered and make it too complicate when ask them to return. Till date 10 days have passed but unable to get the right one.”

Helpful Report

Posted 2 months ago

“The service is worst.product give different and I'm trying to return that product then they are not receiving it.”

Helpful Report

Posted 2 months ago

“Worst services Wrong product delivery & app is not showing how to exchange the product. Tabs not working. Kindly refund my money back. Order ID : RT172968362”

Helpful Report

Posted 2 months ago

“The website is full of glitches and problem. The filters does not work, the website takes ages to load, the screen goes white and takes to somewhere etc etc etc. I just do not like the e experience the delivery dates does not show. I just can't end complaining.”

Helpful Report

Posted 2 months ago

AJIO.com is rated 1.2 based on 1,855 reviews