AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,745 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 17th January 2025

Sanoopkurungodan

AJIO.com 1 star review on 16th January 2025

Nagesh

Rishabh Chopra

AJIO.com 1 star review on 15th January 2025

Samir Khan

625

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Inefficient and outdated software.Customer can’t cancel the order oven before it is shipped. Inefficient management and leadership team. Customer care execs don’t have adequate communication skill , neither the knowledge. Only the price is competitive but not anything else. I believe they can tap the low income group but Ajio management does not know how to handle middle class and above. They should learn the business from Amazon.”

Helpful Report

Posted 1 year ago

“Their customer service is worst. they do not pick up return order for 10-20 days and after that they cancel your return and u have to return it again and wait for 10 more days. They do not provide any customer assistance. This type of online businesses are too much bothering and i am not a happy customer of Ajio. I will not shop from this again and advice others same.”

Helpful Report

Posted 1 year ago

“I had ordered 2 jeans on 18th August 2023 with order ID - FN8964406903 from Ajio.com. The order was delivered on 24th of Aug with a cover which looks non-tampered and not damaged. I opened the cover the next day and realised that the product inside the cover is not my order. Instead of 2 jeans, it contains 1 boy’s shirt (Pink colour attached). I was initiated a return request after 2 days because sometimes the delivery boy come again and handover the actual package I experienced from Amazon and Flipkart. So, since Aug 28th I had raised couple of complaints due to wrong item delivered. But the customer care people / Ajio team not listening and saying like they delivered correct product but actually not and closing the complaints without any resolution. I requested them to track using Bar Codes on labels and track their inventory that the jeans pants are really delivered or not? I fed-up with them while communicating through Chat and Emails. Please consider my request and initiate a tracking ticket again that where are my ordered jeans and who’s order I received? Payment made through ICICI Bank Credit Card Date: 18-08-2023 Amount – 1378.20 Transaction Number - 7943143339”

AJIO.com 1 star review on 26th September 2023

Helpful Report

Posted 1 year ago

“The Ajio app and Customer Care are the worst. I have been facing a return pick-up issue. There is no progress and update every time they make the fake attempt for pick up and later say the product was picked up on hold for the past 1 month I have generated 3 returns IDs and more than 12 messages I got for pickup but not even once the pickup attempt is made and my 6k is with the ajio app. They are not even taking back the product not even returning my money. I generated a return the very next day after the product was received. REGRET SHOPPING FROM AJIO. RECOMMEND THAT PLEASE BE CAUTIOUS WHILE SHOPPING FROM AJIO. THEY JUST MAKE FOOL OUT OF YOU. SHOPPING FROM AJIO IS LIKE SUFFERING”

Helpful Report

Posted 1 year ago

“first of all figure out your target audience. I am a single guy who does not need Lingerie nor can I buy it for anyone else. You keep spamming me with offers on Lingerie when I did not sign up for anything is a whole other ball game. Based on the reviews on your page on FB and other sites, your quality is as bad as your spamming. Maybe instead of investing in a marketing and sales team to spam your already dwindling customer base, maybe focus on your quality and stop spamming people. Do you even do a little market research before sending out your spam? Cause you got me motivated to reach out to you like this and making sure it stops.”

Helpful Report

Posted 1 year ago

“Ajio is a good platform to shop ..plenty of choice...but customer care is non existent... returns not as simple as in Amazon or Flipkart.., shadow fax , their delivery partner is pathetic”

Helpful Report

Posted 1 year ago

“Returning a product is big challenge. I called customer care to schedule the pickup multiple time but pickup team cancel the pickup from their side. Not going to use Ajio anymore. There are other apps available with better service.”

Helpful Report

Posted 1 year ago

“They are running a scam. The returns are not processed.”

Helpful Report

Posted 1 year ago

“Very bad customer service. I lost my money. No return options. they will create fake return attempts. finally you will lose your money. i raised a complaint in consumer court.”

Helpful Report

Posted 1 year ago

“Fraud company MRP on product is Rs 700 and they charges Rs 900 also wrong product sent to me with different color...2 hours waiting on customer care...Misbehave on customer care Rudely said we will not accept the return...”

Helpful Report

Posted 1 year ago

“Worst experience I ordered from this fraud company they are not accepting my return now they don't have customer care to talk , they simply put AI voice and choose options. I received no worthy clothes”

Helpful Report

Posted 1 year ago

“This is a pathetic shopping app, and the worst part is their policy. Would not recommend to anyone.”

Helpful Report

Posted 1 year ago

“Never order from AJIO. Worst experience I had. MYNTRA is far better than AJIO. If you wanted to return something back, they promise you that the product will be returned on time through messages, but they never come for pick up. So, be aware of these fraudulent activities. MYNTRA is trustworthy not AJIO.”

AJIO.com 1 star review on 16th September 2023

Helpful Report

Posted 1 year ago

“I had raised a request for the cancellation /return of a shirt.The delivery person picked up the product and no refund was received.After raising 2-3 complaints .”

Helpful Report

Posted 1 year ago

“Please don’t buy any product or cancel your order if it is delivered by Shadowfax, worst delivery ever. My order FN4835401361 delaying from last 10 days even it is reached in my city.”

Helpful Report

Posted 1 year ago

“Worst experience over there.I put request for return from one month but I was not get any response.Now they are not giving revert over mail that I sent to them or not returning my money also.”

AJIO.com 1 star review on 15th September 2023

Helpful Report

Posted 1 year ago

“Very poor site ordered total ten items rs 1500 but don't know what is policy paid 2000 rs with two missing items when complaint continuously customer care ignore After single week when shouted one female from customer care side talk rudely”

Helpful Report

Posted 1 year ago

“AJIO had come up witu a new policy to increase their profit margin first they charge heavy cod charges so that people do online payment then they deliver any 1 cheap item in a big but outside the will put details of your order. Later when u will complain they will not reply nor enquire. then one day they will wake up and send you that we have delivered your goods and we are closing the complaint. Fun fact: i opened the package in front of the delivery guy and even have camera recording. they dont trust their delivery guys they dont have a sound sytem to cross check at their warehouse. pathetic service. beware of the scam. dont purchase from such an online platform”

Helpful Report

Posted 1 year ago

“It’s a fake site, only frauds happen here and they don’t even admit their faults .. I got some local non branded stuff upon the purchase of superdry shirt . Pathetic experience. Never going to buy from such a site”

Helpful Report

Posted 1 year ago

“Ajio is worst in delivering goods on time among it's competitors. I ordered a product on 5-09-23 and was intimated that it would be delivered on 12-09-23. But neither i got the product or any related information regarding it's delay. Nxt day i received a msg that my order's delivery date is extended by two days. When I checked the app regarding update it mentions that due to some reasons the order has been cancelled. Itz almost 10 days since i ordered..my experience with ajio has always been very poor. Myntra , amazon even nykaa nd flipkart are way ahead of Ajio in every department.”

Helpful Report

Posted 1 year ago

AJIO.com is rated 1.2 based on 1,745 reviews