AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,635 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.3

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

583

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Done lot of shopping from this site honestly it's not smooth. they would cancel some products from your orders, returns and exchange is always hectic. Their delivery partner xpressbees is not very professional. Recently they delivered incomplete product, after 2-3 days of return request I got a.message saying thank you for changing your mind to not return it. Shocked I called customer service they asked me to self ship the product!! The same day their courier guy picked up the product but the status not updated in app, instead the app said some other item was picked. Furiously I called the courier guy and also the ajio, they said wait for 48 hrs. Nothing changed in the app, nor i received refunds”

Helpful Report

Posted 1 year ago

“AJIO walo ne mera product Rong bheja h na return kara na exchage ulta customer ko hi kah rahe Rong product apne bheja h iss app se kabhi mat mangwana”

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Posted 1 year ago

“Exchange service is pathetic. I have not got my item exchanged basis a delivery boys's feedback”

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Posted 1 year ago

“I recently ordered a pair of white Nike shoes from Ajio and they delivered the pink colour shoes which is different from what I have ordered. I am trying from 2 weeks to return this wrong product but they are declining my return request. Already made 3 return request. This is a matter of money and time. I have spent 5000 bucks on something and now they are not taking the wrong product back. Will never shop again from Ajio.”

AJIO.com 1 star review on 17th July 2023

Helpful Report

Posted 1 year ago

“Return not accepted, Poor customer care and delivery service. They fake the attempts and when you call customer care they won’t entertain you. They would only respond that their system is not functioning. Didn’t expected such harassment.”

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Posted 1 year ago

“Totally fraud hai ye company .display kuch or karte hai dispatch galat karte hai or refund bhi nahi karte .”

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Posted 1 year ago

“Waste app my product will be refund but almost one month not in pic up my product every 10 days raise refund but no use”

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Posted 1 year ago

“Worst online shopping experience ever....i would never recommend anyone for it.... the delivery guy asked for payment of the items which was already prepaid. Also when you call customer care to notify the problem they put your phone on hold for several minutes and after 15-20 mins they hang up saying they are not getting response so please be alert everyone..”

Helpful Report

Posted 1 year ago

“Delivery date thrice it changed, order delayed still i have not received. First time i have ordered in this app very much disappointed and useless app.”

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Posted 1 year ago

“Shipped wrong product and are declining all return requests. Customer care says they can't help because their team investigated and confirmed product was delivered. Why are they not sharing proof. Harassing customers”

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Posted 1 year ago

“Chutiya delivery service”

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Posted 1 year ago

“3 times date has been changed but product not received till date... Very useless app and pathetic service. Not expected from company like Reliance Retail. Photo taken on 12th June but still status is not updated... It is last updated on 7th...How pathetic.”

AJIO.com 1 star review on 12th June 2023

Helpful Report

Posted 1 year ago

“Delayed delivery, delayed pickup and worst customer service.”

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Posted 1 year ago

“They dispatched wrong items and not ready to take back.. Will file case against ceo Nair vineth in my local court.. he should travel here to face the case..”

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Posted 1 year ago

“They sell fakes”

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Posted 1 year ago

“Everything is good about AJIO then why am I giving 1star rating is just because their delivery partner Expressbees. AJIO send their product via this pathetic courier service. So i advice them to stop connecting with expressbees in future coz their lack of customer service make customers to rethink about choosing AJIO too”

Helpful Report

Posted 1 year ago

“In AJIO ,👎👎👎👎👎my complaint ID is COM00059764975. Such an unprofessional online platform as my issue has not resolved from past 4months on the same regarding my pickup and refund as we have done so many follow ups and still the issue hasn't resolved and extending the process. If you are trying to buy anything on Ajio then please careful on the customer service poor quality's of service and unprofessional”

Helpful Report

Posted 1 year ago

“Delivery partner very unprofessional. And did not deliver on time . Making excuses and delayed the delivery.i even request the customer service to deliver me today any how but no response. I need my parcel today i ordered for today only . I don't want to tomorrow.”

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Posted 1 year ago

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Posted 1 year ago

“I have bought 4 t shirts from AJIO app on cash on delivery and when I received the product the delivery man refused to take the 2000 notes from me as he said that 2000 notes are not valid and company has refused to take it . If it was so they should mention on cash on delivery that they won’t accept the 2000 notes as per RBI guidelines it’s legal tender till 30th September and no one can refuse to take it . I was surprised that how can such a company can do this”

Helpful Report

Posted 1 year ago

AJIO.com is rated 1.3 based on 1,635 reviews