AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,745 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 17th January 2025

Sanoopkurungodan

AJIO.com 1 star review on 16th January 2025

Nagesh

Rishabh Chopra

AJIO.com 1 star review on 15th January 2025

Samir Khan

625

Anonymous

Anonymous // 01/01/2019

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“Very poor service, ordered 4 products,not delivered after 10 days of expected delivery date, customer service also of no use,just registered one complaint, but no reply about order..”

Helpful Report

Posted 1 year ago

“Customer service is Pathetic. Looks like bots are handling the support. All complaints gets resolved without reaching out to the customer. Myntra and other platform service has by far been top notch with no hassle. Deleting the app once and for all.”

Helpful Report

Posted 1 year ago

“Never purchase anything to this app. I would suggest not to order from Ajio. Amazon, flipkart, Nykaa are much better apps to shop. Further, they respond in no time if any such case happens. They will send a product which you have never ordered. The product you ordered will never reach to you. ultimately customer care will suggest you to cancel your order. VERY WORST SITE TO PURCHASE ANY THING”

Helpful Report

Posted 1 year ago

“Very poor service”

Helpful Report

Posted 1 year ago

“Very bad experience. Charged more than the MRP of the product. Raised a complaint in October 2023 after a series of unsuccessful chats with customercare executives. Then, someone from Ajio called to return the extra amount to my account. Received a message also for the same. Till now I didn't get the money. I registered another complaint. But they closed it after a day claiming to have solved the issue. Very worst service. Unethical marketing, and zero accountability.”

Helpful Report

Posted 1 year ago

“Need to improve commitment date of delivery like Amazon Expected delivery date change after order and 1 or 2 days after order”

Helpful Report

Posted 1 year ago

“I ordered a small size (91.4cm Chest size as mentioned on Ajio size chart) white colored striped vests but received Medium size (85 cm) 1black, 1 grey and 1 Navy colored unstriped vests. Thus, wrong product is delivered to me Moreover, product manufactured/pakaging date is Sep 2021, thus, old product is delivered to me. Now after complaining the same, i received a mail from 1909@jio.com asking for the images of the product to investigate it further. In addition to that, they marked my complaint as "Resolved" without even wait for my reply. On replying with the images they mailed me that this email ID’s (1909@jio.com) deals with query/concern related to Jio Mobility and its products and services. Since, my concern related to AJIO, i have to contact their AJIO team via call/email and they will help me to resolve my concern. Now, i am helplessly contacting them again and again without any resolution of my problem. They charge convenience fee at the time of placing the order to ensure a hassle free delivery of the product but not ensure any quality checks before delivering the non-returnable and non-exchanable products. I would suggest not to order from Ajio. Amazon, flipkart, Nykaa are much better apps to shop. Further, they respond in no time if any such case happens. My experience with Ajio and with its customer service team is really a bad one. Hence, not recommended to anyone.”

AJIO.com 1 star review on 14th November 2023

Helpful Report

Posted 1 year ago

“Don't buy, They send garbage in shipment. Not give you a refund after giving all the proof of opening the shipment video. Very poor customer service. ZERO RATING”

Helpful Report

Posted 1 year ago

“Rating zero, pathetic product delivered and return is not getting picked up since more than a month even after multiple calls and reminders. It's a fraud , don't buy.”

Helpful Report

Posted 1 year ago

“I have a horrible experience with Ajio. I ordered for a Floral print kurta for my daughter. After the first wash, the entire print of gold and white colour vanished. When I called customer care, they were very rude and refused to help. Also there have been wrong deliveries for my orders multiple times. Pls do avoid purchasing from ajio to avoid facing such bad experience. #banajio”

Helpful Report

Posted 1 year ago

“Waste of money, ordered product are sent without tag and then they do not allow to return product.”

Helpful Report

Posted 1 year ago

“Worst customer services ever. They don't care about their costomers and take way too long to resolve. Delivery late but they don't care Parcel not received and shows in delivered stage still don't care.”

Helpful Report

Posted 1 year ago

“I ordered 2 different items of wall lights and surprisingly I received one pc of low quality light and they had mentioned 2 qty on the box.. there is no customer service to complain...also returned they are scheduled almost 15 days ...very poor service”

Helpful Report

Posted 1 year ago

“Very worst service from Ajio and following cheap tricks. They cancelled my order after 8days, even I paid at the time of order. I was literally waiting for my dress to wear for Diwali. Myself got ery very disappointed. I suggest people to boycott Ajio products, customers should show our power. They treat customer like s**t. I ready asked my friends and colleagues not to buy any products from Ajio explaining my couple of issues. worst customer service, they have only sorry for all you questions”

AJIO.com 1 star review on 9th November 2023

Helpful Report

Posted 1 year ago

“AJIO delivers and if required AJIO is very fast in return and refunds also.”

Helpful Report

Posted 1 year ago

“Ajio is doing a scam. They cancel the orders from backend given that the product is available, and then later inflate the price to increase its margin. They cancelled the order from back end without informing the customer.”

AJIO.com 1 star review on 7th November 2023

Helpful Report

Posted 1 year ago

“The worst experience on any E-Commerce platform. None of the product is exactly at the size and quality mentioned. I had brought a pair of shoes from Duke brand under 3 months manufacturing defect Warranty. However even wearing for the single day the sole of the shoe started to unglue. After repeated email to Ajio no response was recieved.”

Helpful Report

Posted 1 year ago

“I want to inform you all that this app is a big vogues scam app they don’t have respect towards there customers I have placed a order with them which is delayed more then 6 times and there customer support team tells me a same story every Highly disappointed from Ajio”

Helpful Report

Posted 1 year ago

“Wrong colours , totally different colours , different products . I want to return but I don't beleive that my money came back . Maintain correct photography . And enable reviews of the products by customers only ratings are visible. Very bad experience.”

AJIO.com 1 star review on 5th November 2023

Helpful Report

Posted 1 year ago

“The return policy is really fake here. No concrete customer care to talk to. For my return request, nobody came to pickup and I just got message pickup attempt failed 3 times.”

AJIO.com 1 star review on 4th November 2023

Helpful Report

Posted 1 year ago

AJIO.com is rated 1.2 based on 1,745 reviews