AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,635 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.3

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

583

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They deliver you fake and used products, and when you return them, at the time of refund they say it’s a non Ajio product, when you actually have received that product from Ajio. Customer support acts dumb, it feels like you are talking to robots. I’m adding product which I have received from Ajio on ordering mothercare joggers”

Helpful Report

Posted 1 year ago

“The quality I received is really bad. I already tried those clothes in offline show rooms those were good but I received bad quality in ajio even material were differed. Especially Team Spirit brand.”

Helpful Report

Posted 1 year ago

“In AJIO ,👎👎👎👎👎my complaint number is COM00059743363.we are not satisfied with resolution.we select 3 product & paid Full amount by our card.but we received only 1 product.Ajio cheated us.they did not send another 2 product.Now they refused to return our money back.Its a BIG FRAUD with us.Even they are not answering us properly now.Dont purchase any products from Ajio.....👎👎👎👎👎😌😭🙄”

Helpful Report

Posted 1 year ago

“Service is highly disappointing and poor. There is delay in the delivery of the products, yet there is no update on the status. When complaint is raised, the resolution time is one week. Poor quality of customer service, cannot help the customers with the appropriate response. Awful experience I had speaking to their team for a long time with no benefit. I am waiting for my order for many days and I cannot cancel it till it is delivered. Substandard quality of service in today's extremely competitive markets.”

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Posted 1 year ago

“Good product”

Helpful Report

Posted 1 year ago

“I like ajio very much because of dnmx brand i love and etc with cod but now I want to buy clothes in dnmX brand i can't because of there is no cod and this brand is not there in other apps”

Helpful Report

Posted 1 year ago

“I have purchased a skinny jeans I have returned it because it’s fabric is not good. AJIO has received it but refund is not done after 6 days. When I called customer care they don’t even respond me.”

Helpful Report

Posted 1 year ago

“If you are trying to buy anything on Ajio then please careful because they are sending different item what they are showing on their app. Colors are different or sending bell bottom pants in place of ordered items.”

Helpful Report

Posted 1 year ago

“Always late delivering, but good luck trying to exchange or returning a product. They stole an item I sent back and after opening a complaint they invented that I sent back a different item, so no refunds and good luck receiving the wrong item they mistaken sent on the first hand. Nobody is helpful or try to solve, they keep repeating the same lines over and over till eventually they hang the phone at your face. NEVER BUYING ANYTHING FROM THEM AGAIN!”

Helpful Report

Posted 1 year ago

“I have been experienced very poor services from AJIO one of my parcel is stuck in delivery but when I called on customer care that please contact to Express bees and ask them to deliver my parcel having a AWB number: 136708199214796 but they said that no this is not in our policy. We cannot help you in reaching out now what is happening neither I am receiving my parcel nor able to return the order.”

Helpful Report

Posted 1 year ago

“Ajio app ...they are not refunding the money...it's an horrible..i think it's also one scam which i have fallen for....i lost my money”

Helpful Report

Posted 1 year ago

“Such a stubborn team, who doesn't accept any evidences and refuses to refund your amount. Very unhappy with the customer care team”

Helpful Report

Posted 1 year ago

“They deserve a 0 rating They leak personal details and take your money from your account”

Helpful Report

Posted 1 year ago

“Hi I must say this is fraud site now . I want to return but my phone no was changed I updated that no but still many months passed now I couldn't return that product their logistics service is too bad .I requested them plz share the pick up or delivery partner company add or phone no so that I contact them and returned my thing at their place . But they have no contact with them . Customers service is worst . They r doing nothing . No proper communication with customers executives like other sites have”

Helpful Report

Posted 1 year ago

“This is the worst site ever........if not according to your order you can't even exchange the product for the suitable conditions........will recommend not to purchase from this site...there is no exchange only return is there and everytime deduct convenience fee...making fool”

Helpful Report

Posted 1 year ago

“Purchased many cloths. Most of them are very old. Even the Jeans from Luise Philip lost its colour on the very first wash. Seems these cloths are too aged and the colour dies are at its expiry. No quality at all.”

Helpful Report

Posted 1 year ago

“AJIO DEALERS ARE FRAUDSTER . THEY CHEAT PEOPLE WITH FAKE PRODUCT . HAD ORDERED LEE COOPER JEANS AND RECEIVED SOME LOCAL THIRD CLASS BRAND NAME KSTORM . PHOTO ATTACHED .”

AJIO.com 1 star review on 30th April 2023

Helpful Report

Posted 1 year ago

“Ajio customer service and delivery/ return pickup agents are pathetic.. worst experience.. ajio is making fool of us and our money.. after placing multiple return requests for the products that are not good. Ajio is not picking up the order.. they just won't pick up and refund your money..the delivery agent never calls for the return pickup . I have 3 products for return and they have still not picked up and i have not got my money..”

Helpful Report

Posted 1 year ago

“I got old materials many times and delivery agent denied to take return.Delivery agents don't know how to behave with customer.”

Helpful Report

Posted 1 year ago

“Ajio Order ID #FN2965305353 I ordered before 1 month, still waiting for my products and its now my status is delivered, how come ? I reaised my complaint many times in between, called many times even emails... Fraud Ajio website, fraud people, never trust.”

Helpful Report

Posted 1 year ago

AJIO.com is rated 1.3 based on 1,635 reviews