AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,634 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.3

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

583

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a bad experience with AJIO . I ordered one time on 17th Sept, 2024 and paid for that . The item was supposed to delivered in 4/5 days . But I did not receive it and then messaged Customer care and I was told that I will get the update by 1st of Oct. But all of a sudden they intimated me on 30th that the item is cancelled . They kept my money for more than 15 days . I am highly dissatisfied with a reputed company like AJIO .”

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Posted 1 month ago

“It's been a month since Ajio picked up my order for return. They have still not refunded my money. The return request was created within minutes of receiving the order & picked up the very next day. Multiple calls and emails to customer care only result in promise of escalation of complaint.”

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Posted 1 month ago

“I loved it 🫶🏻....good quality, good packaging, nice material... overall it was good...I'm very happy ❤️”

AJIO.com 5 star review on 2nd October 2024

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Posted 1 month ago

“Very bad service...ajio wallet have fund availabe but we,re not utilse this fund.also in our ajio card itam not remove....not responce jio customer care stap kajal joshi”

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Posted 1 month ago

“This is a review about a product I never received, Neither ever heard about after I placed order. Thank God I did it cash on delivery, atleast my money got saved. Ajio is a terrible online service provider. No customer care. No one should buy from here. If anyone wants branded apparels. Please go to the store and buy. Do not use ajio please.”

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Posted 1 month ago

“I place my order on 12 September and the delivery date provide by ajio was 18 September but I didn't receive the product. I tried to call customer care then they said to wait for 24-48hr after that period i called them again they said Same thing. I called them again and then they said that they raised the concern ticket specifically mentioned to resolve the issue by 28th of September and today is 29 September Still the issue is not resolved ,no updates are provided, no tracking link. Even the occasion for which I ordered the product had done but still there is no clue of delivery If someone is reading this i highly suggest that don't you this app, go for Myntra , even the messo is better.”

AJIO.com 1 star review on 29th September 2024

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Posted 1 month ago

“I received wrong product of rs 1500 , and there is no support from ajio.. Fraud app plzz never buy from this app they didn't refund your money”

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Posted 1 month ago

“I liked Ajio products , but no proper delivery partners available with them... Oilmill road, kammanahalli Bangalore From this delivery person never give the parcel, argue with us more if we called and asked for parcel.. Many times informed to ajio call center people answes good but no action taken or never give solution for it.. Very bad”

AJIO.com 1 star review on 28th September 2024

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Posted 1 month ago

“Very bad service... when ever I place order the delivery person from kammanahalli, never deliver my parcel ... I complained many times to Ajio customer care.. problem never solved.. actually I liked the products from ajio but the service part very worst....”

Helpful Report

Posted 1 month ago

“Fake Ajio please don't get trapped in Ajio they are providing pathetic products with no resolution. There has been issues with few of the returns made through Ajio, where delivery agency Shadowfax is denying to pick up the delivery products despite having the issues with the products mentioned below - 1 - Return ID - RT161857964 - Original Product received was damaged - at the time of pickup delivery boy refused to pick up the product stating that the item is defective and cannot be taken back. 2 - Return ID - RT161763693 - Original product received was not looking good at me, hence raised a return, however delivery boy was asking for the bottom even though it was not a part of the description, and asked to select the wrong item shipped so I raised the pickup selecting the same reason however its been put on HOLD. Now when the pickup agent have picked up the product still not marked as picked up 3 - Return ID - RT161747335 - Return was created due to the quality issue, delivery boy picked up the wrong product which was under return RT161690676 now, we are unable to return the product of RT161690676 due to mismatch in the image. - NEED THE RESOLUTION ON THIS The call center representative is disconnecting the calls. Also I was expected to get a resolution by 24 hours and now it is 48 hours however no calls no response received”

Helpful Report

Posted 1 month ago

“I received a product without tag and I want to return it now because of fit issues. No one from Ajio’s team is reaching out to me or resolving my queries even after multiple emails and calls on their customer care. They always keep saying that “We are trying to resolve your query” but no one has even tried to resolve it. Bad service even with such a big brand”

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Posted 1 month ago

“Worst not value for money fake app”

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Posted 1 month ago

“34 days since my products were picked up for return, still the refund has not been initiated. Customer Service keeps on "raising the issue". Product returned on 1st September 2024”

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Posted 1 month ago

“Returned the product but money not refunded. Very difficult to get through to customer care. Ajio is a horrible platform. DO NOT BUY.”

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Posted 1 month ago

“Worst experience with customer care. I got a saintg sandals which was bigger than my size so I wanted to exchange it first with a smaller size but to my astonishment the delivery boy refused to exchange it because there were no tags on the product. I realised that I received the product without tags and without AJIO poly bag. So after 3 attempts by the delivery I finally managed to put the product on return and also after contacting customer care many times and mailed them n times. Also uploaded pictures of the product without tags as it was received. The return was canceled many times by the app or customer care. I called them again to generate a return request but it was of no help. They lodged complaints many times but don’t intend to resolve it. All the onus is on me!! They simply couldn’t tell the delivery person to pick up the product without tags which was purely their fault. The product is still lying with me waiting to be picked up. Either they are selling fake products and fooling the customers or just don’t have any policy to resolve the complaints!!!”

AJIO.com 1 star review on 26th September 2024

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Posted 1 month ago

“Worst experience with ajio app , I ordered one boots revived defected now with ajio return policy is 3rd class .”

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Posted 1 month ago

“12 sep ko order Kiya tha still it haven't received me. Aaj 22 Sep hai.😑 And this is the 1st and last time I ordered from ajio”

AJIO.com 1 star review on 22nd September 2024

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Posted 1 month ago

“0 SCORE TO AJIO.. VERY BAD ONLINE SHOPPING APP.. Clothes quality is average n if returned product payment not received.. I have faced two times same problem..”

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Posted 1 month ago

“Ajio customer service is of no use, they don't have anything in their hand. Recently I placed an order and I don't know how, noreturn coupon is applied in order... Which makes products non returnable. Now think about this fraud from Ajio... This is a clothing ecommerce plateform and they found a cunning way of making ordered product as non returnable. And even customer service team cant do anything in that... They even don't care how old customer is connected with Ajio and doing frequent shopping. It has become a fraud and not customer friendly plateform. So avoid shopping from Ajio if you want to save ur hard earned money...”

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Posted 1 month ago

“Worst experience with AJIO as if they sent the wrong or broken item ,they are not exchanging not take return , it's a scam but Flipkart , Amazon , Myntra, and firstcry I experienced good support from them , this is the first time I am faced the problem and I am installing this AJIO app”

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Posted 1 month ago

AJIO.com is rated 1.3 based on 1,634 reviews