AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,855 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 19th April 2025

Varsha

AJIO.com 1 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ajio has delivered me a disgusting, used product! It had sweat stains in both underarm areas, dirt marks at the bottom, and a horrible stench. This is absolutely unacceptable! I was shocked to see these marks when I was about to use it. How can Ajio sell something in such a filthy condition? This is the worst experience I’ve ever had with an e-commerce platform. Ajio’s standards are pathetic compared to other platforms. I demand an immediate return and refund. Do the needful right away!”

AJIO.com 1 star review on 29th January 2025

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Posted 2 months ago

“Worst services Since 2 months I am struggling to return my order and get refund. Firstly they visited at the wrong address, when I asked delivery executive to reschedule return order instead he canceled the order. The customer care is equally useless everything just raising complaints with no resolution. NEVER order from AJIO”

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Posted 2 months ago

“Bought some slippers and they were way too small. At least a full size. I just wasted $40. Don't buy from them. The slippers also smell funny. Save your money.”

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Posted 2 months ago

“I am writing to report an issue with my recent order. Despite ordering two coats, only one was delivered. The order details indicate that both items were delivered, which is incorrect. I have contacted customer service via email, providing detailed information, but the issue remains unresolved. The customer service team has requested photos or images, which I already sent is all mail but has not provided a replacement or refund for the missing item. Furthermore, when I requested proof of delivery for both orders, they failed to respond. This lack of transparency raises concerns about the company's business practices and their commitment to customer satisfaction."”

AJIO.com 1 star review on 28th January 2025

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Posted 2 months ago

“They sent different product, refused to accept the return Never returned the money And I stopped using them forever. Another future failure of reliance group.”

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Posted 2 months ago

“I am extremely disappointed with the service I received from AJIO regarding my order [Order ID - FN2952600137]. It has been 48 hours since I reported the issue, and there has been no communication or update from the team. The incorrect product has not been picked up as promised, and I have yet to receive the correct item I ordered (Marks & Spencer pullover in maroon, size M). This delay and lack of action reflect poorly on AJIO's service quality and commitment to customer satisfaction. I expect immediate action to: Pick up the incorrect product without further delay. Deliver the correct item promptly. If this cannot be resolved, I request a full refund at the earliest. Such experiences are highly frustrating and disappointing. I hope AJIO improves its service and communication to avoid such issues in the future.”

AJIO.com 1 star review on 27th January 2025

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Posted 2 months ago

“Ajio is Fake app . Get extra money ... Not buy this app.. very fake”

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Posted 2 months ago

“Order are placed but not getting any delivery Maderchodo , bsdko mere 2 jutte kha. Gaye tum Bandh kardo company bc .”

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Posted 2 months ago

“Ajio doesn't pick up any return package”

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Posted 2 months ago

“Worrest app don't purchase in tis app”

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Posted 2 months ago

“I have ordered on 10th january off limit shoes from ajio they send me on13th jan slippers and after three times return request they refuse to take back ajio is now involving in cheating”

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Posted 2 months ago

“hi , i have ordered one dress and received without praice tag and brand name.What i received was not fitting so i wanted to exchange and it dint happend bcoz of no price tag.Is it my mistake ??? okay when i spoke with customer care they suggested me to return but when i requested for return , people who come to pick up the return rejecting bcoz of no tag. i mailed and they asked me to send the photos , they said they will resolve in 48 hours but its 1 month i am waiting. such a worst app and worst response.Really fed up with their behaviour. The quality also poor.”

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Posted 2 months ago

“Horrible experience.ajio nt delivered my order n everyday lie today delivered by nt delivered order and not refund.i already pay UPI”

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Posted 3 months ago

“My order ID 5558301134 has not been delivered since last 5 days of the initial delivery date. Their delivery partner express bees tells me they have a staff issue and do a self pickup. ajio cannot give me the address for the self pickup. Neelesh yadav, their customer service person is dam rude and dosent know how to talk. Folks, keep away from Ajio.”

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Posted 3 months ago

“Having very bad experience with Ajio this time, I ordered an item at good price I made the payment but they didn't confirmed the order and initiated refund for no reason. Not able to place the order again the "Place order" Button is disabled. When I highlighted the same to their customer support they're saying technical issue "Not only you'ream facing this issue, there are many other customers." Can't expect this unaccountability from AJIO.”

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Posted 3 months ago

“I ordered new balance shoe from AJIO , and they even didn’t initiate a delivery after 7days. The problem is I already pay them,and still it’s not delivered”

AJIO.com 1 star review on 17th January 2025

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Posted 3 months ago

“I recently ordered a pink suit from AJIO, but to my disappointment, I received a red one instead. Additionally, the size of the suit doesn't fit me at all. I have been tirelessly contacting AJIO customer care and sending numerous emails, but there has been no response regarding the exchange or return of my product. This experience has been extremely frustrating, and I'm very disappointed with the lack of customer service. I hope AJIO takes immediate action to resolve this issue. I would stop using ajio and never recommend anyone.”

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Posted 3 months ago

“I am writing to express my concerns regarding a recent purchase I made from Ajio. Unfortunately, the items I received do not meet the expected quality, and I believe they are unbranded or of substandard quality. I have already reached out to your customer care team via phone and email, but my issue has not yet been resolved.”

AJIO.com 1 star review on 16th January 2025

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Posted 3 months ago

“I am bhavin and my order id is Order# FN2371604437(1 Item) Order placed on 21st December 2024 Paid by Cash on Delivery. My product is wrongly dispatched. and already sent email for return and refund with return policy of ajio but no one received respond and call from ajio... very third class services from ajio...”

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Posted 3 months ago

“I got such an bad experience from ajio I ordered an shape wear but I received wrong size so I requested ajio an return policy but they didn't even response me properly now my order is totally waste of cost,I will never order from ajio again”

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Posted 3 months ago

AJIO.com is rated 1.2 based on 1,855 reviews