AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,745 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 17th January 2025

Sanoopkurungodan

AJIO.com 1 star review on 16th January 2025

Nagesh

Rishabh Chopra

AJIO.com 1 star review on 15th January 2025

Samir Khan

625

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's been more than 20 days since I asked them to take my order back because of some size issue from the last 20 days I am only getting notifications that we have initiated your pick up but no one come to take the order although doing fake promises not taking any action”

Helpful Report

Posted 1 year ago

“This is the worst application which I go for shopping and the order will cancel automatically and the customer don't no about the order is cancelled so I just request you to all don’t waste your valuable time and money to this stupid app I just want to give 0 star on this but this is mandatory to give minimum one star that is why I give one”

AJIO.com 1 star review on 27th July 2023

Helpful Report

Posted 1 year ago

“AJIO is such a huge fake e commerce website. They only make fool to customers by making fake discounts on their website when customer orders on discounted price they deny and cancel the product from their own. After all their customer support team is such a headache they have learned only one line, we can't help you after cancellation of the product. But why they can't help if they can cancel from their side then they also have a right to re-place my order. F***ing disgusting website.”

AJIO.com 1 star review on 26th July 2023

Helpful Report

Posted 1 year ago

“The product was smaller than expected. It looked quite exquisite on the pictures but in reality it was a cheap quality dress.. As soon as I got the delivery I requested for return.. Now it will take 8 days for the delivery agent to come and pick my return.. Very disappointing”

Helpful Report

Posted 1 year ago

“Refund transaction to bank account is said to be done. But no such refund has been credited to my account. On calling customer care the lady who answered the call was not ready to understand the problem and repeating the same stupid answer again and again. Would not recommend this site to anyone.”

Helpful Report

Posted 1 year ago

“Done lot of shopping from this site honestly it's not smooth. they would cancel some products from your orders, returns and exchange is always hectic. Their delivery partner xpressbees is not very professional. Recently they delivered incomplete product, after 2-3 days of return request I got a.message saying thank you for changing your mind to not return it. Shocked I called customer service they asked me to self ship the product!! The same day their courier guy picked up the product but the status not updated in app, instead the app said some other item was picked. Furiously I called the courier guy and also the ajio, they said wait for 48 hrs. Nothing changed in the app, nor i received refunds”

Helpful Report

Posted 1 year ago

“AJIO walo ne mera product Rong bheja h na return kara na exchage ulta customer ko hi kah rahe Rong product apne bheja h iss app se kabhi mat mangwana”

Helpful Report

Posted 1 year ago

“Exchange service is pathetic. I have not got my item exchanged basis a delivery boys's feedback”

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Posted 1 year ago

“I recently ordered a pair of white Nike shoes from Ajio and they delivered the pink colour shoes which is different from what I have ordered. I am trying from 2 weeks to return this wrong product but they are declining my return request. Already made 3 return request. This is a matter of money and time. I have spent 5000 bucks on something and now they are not taking the wrong product back. Will never shop again from Ajio.”

AJIO.com 1 star review on 17th July 2023

Helpful Report

Posted 1 year ago

“Return not accepted, Poor customer care and delivery service. They fake the attempts and when you call customer care they won’t entertain you. They would only respond that their system is not functioning. Didn’t expected such harassment.”

Helpful Report

Posted 1 year ago

“Totally fraud hai ye company .display kuch or karte hai dispatch galat karte hai or refund bhi nahi karte .”

Helpful Report

Posted 1 year ago

“Waste app my product will be refund but almost one month not in pic up my product every 10 days raise refund but no use”

Helpful Report

Posted 1 year ago

“Worst online shopping experience ever....i would never recommend anyone for it.... the delivery guy asked for payment of the items which was already prepaid. Also when you call customer care to notify the problem they put your phone on hold for several minutes and after 15-20 mins they hang up saying they are not getting response so please be alert everyone..”

Helpful Report

Posted 1 year ago

“Delivery date thrice it changed, order delayed still i have not received. First time i have ordered in this app very much disappointed and useless app.”

Helpful Report

Posted 1 year ago

“Shipped wrong product and are declining all return requests. Customer care says they can't help because their team investigated and confirmed product was delivered. Why are they not sharing proof. Harassing customers”

Helpful Report

Posted 1 year ago

“Chutiya delivery service”

Helpful Report

Posted 1 year ago

“3 times date has been changed but product not received till date... Very useless app and pathetic service. Not expected from company like Reliance Retail. Photo taken on 12th June but still status is not updated... It is last updated on 7th...How pathetic.”

AJIO.com 1 star review on 12th June 2023

Helpful Report

Posted 1 year ago

“Delayed delivery, delayed pickup and worst customer service.”

Helpful Report

Posted 1 year ago

“They dispatched wrong items and not ready to take back.. Will file case against ceo Nair vineth in my local court.. he should travel here to face the case..”

Helpful Report

Posted 1 year ago

“They sell fakes”

Helpful Report

Posted 1 year ago

AJIO.com is rated 1.2 based on 1,745 reviews