AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,634 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.3

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

583

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company return policy is third class.”

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Posted 2 weeks ago

“I received grey market shoes from ajio With out brand tag and brand box Be careful everyone before ordering on ajio”

AJIO.com 1 star review on 26th October 2024

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Posted 2 weeks ago

“Poor service with Ajio.I received a wrong product.Return also not possible for the product.”

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Posted 2 weeks ago

“I received the product 5 days late. The image showed a green lehenga and what I received was blue in colour. Also it no where mentioned that the product is unstitched, I expected a ready made lehenga. And now that I have initiated a return it will be picked up after 11 days and they additionally apply some convenience fee which they will not be refunding. I do not recommend using ajio for shopping as the product, its description, the delivery and the return is a faulty and troublesome process.”

AJIO.com 1 star review on 24th October 2024

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Posted 2 weeks ago

“They will not gave my refund many times”

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Posted 3 weeks ago

“Please beware of the service of ajio they are pathetic and horrible service of their back end refunded my money without my consent after a long period of time so the product which is a gift for someone didn't reached him and the auspicious day I missed to surprise him”

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Posted 3 weeks ago

“Never trust Ajio, product will not be delivered and no customer care service also”

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Posted 3 weeks ago

“This is the worst shopping site I have ever come across, they are running a fraud business. If you opt for a return/exchange, you have to sit for ages. I have had to take multiple work from home just to return the product I had bought which was disgusting. It took them 15 days to send someone to pick up, God knows how long would I be waiting now to get a refund. Absolutely ridiculous!!! Never ever go for AJIO”

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Posted 3 weeks ago

“Very very poor service please suggestion for no one canpurchase any product from AJIO please keep in mind very bad experience due to proper service.”

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Posted 3 weeks ago

“They just keep delaying the delivery. If this is the thing and they are already recieving the large no. of orders, why do they even accept the order and keep it delaying.”

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Posted 3 weeks ago

“Their service is pathetic and customer service sucks. Their representatives are of no use. Email team on the other hand i dont understand why they even have an email team. They don’t read the trail mail and ask you to send the pictures of the product to return again. In one email they as to send the pictures and in the next email they ask you to send one more picture. How can their process be changed so quick. Their refund takes forever. Their representatives don’t leave any comments when you call them and every time you call them you have to explain everthing which is again very difficult for their employees to understand. When you ask for their supervisor or manager, they are not available. Their CSRs are running the process. You never get a call back from the supervisor if you were promised. I have been waiting to return a product for which i am not able to raise the return since on their website it was showing undelivered. I return a pair of shoes for which i am still waiting for my refund. They make you fool and expect you to do everything. No one is helpful at all. Shame on Ajio and it’s customer service representatives. Really disappointed with their attitude. I wish I could rate them in negative but again its of no use. It doesn’t really matter to them.”

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Posted 3 weeks ago

“One of the worst shopping experience with this e-commerce facility. Will never recommend this site to anyone. Horrible 😞 Placed an order on 6th October and its almost 14 days and status showing delayed and absolutely no action taken from customer care.”

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Posted 3 weeks ago

“Very bad experience with ajio. They have not mentioned the exchange policy at the time of exchage for the first time, and then afterwards when u need to exchange it again, it will not allow you to do so. Says 'u can only exchange once'. If they actually have this rule then they should clearly mention this at the time when customer is doing exchage for the first time. If you will return the item all the coupons that u might have applied to the order will be lapse too. Don't belive ajio. Honest and personal review.”

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Posted 3 weeks ago

“Very bad experience with ajio..the cheat by giving coupon codes..chor h sab”

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Posted 3 weeks ago

“Worst site they have accepted my order after payment they are saying delivery delayed and after few days they automatically cancel the product and place return product they are scam and blocked my money and I have order clothes from ajio on September 13th 2024 till 18th October 2024 they did not return my money. Ajio is a big scam. Team Realince and Ajio refund my money otherwise I sue you in court fraudster.”

AJIO.com 1 star review on 18th October 2024

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Posted 3 weeks ago

“Order placed on 5.10.24 Promised to be delivered by 9.10.24 Actually delivered on 14.10.24 Product packaging came without any label and thus denied return. After repetitive persuasion, product returned on 15.10.24 Quality check to be done by 1.11.24 !!!!! 15 days to Quality check !!!!!!! Miserable !!! Disgusting !!!!! No value to customer's time and money !!!!! Not even bothered to reply properly, except some stupid, non sensical automated messaages !!!!”

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Posted 3 weeks ago

“Image and product quality differ too much, and even return is denied because of usage of coupon which is clear case of fraud and misleading”

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Posted 3 weeks ago

“Firstly they delivered the wrong product. Totally different, and then they say they can exchange or return it even when it is there fault, when the wrong product has been delivered from there side, then it's the responsiblity of ajio to exchange or return the wrong product which has been delivered by them . Firstly they wasted by 15 days by saying share this image , share that image , i have shared everything and then they said sorry we cant do anything on this issue, i would suggest please think twice before ordering , because my money has been wasted on the wrong product which they have delivered .”

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Posted 3 weeks ago

“Worst site ever . I am not able to return my product since last 15 days . Dont but from this site.”

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Posted 3 weeks ago

“from 10 days I am trying to return the order, which I receive without Brand tags, when calling to customer care they disconnected the call every time and no call backs, customer service is very bad. asking for image of the product sent 20 times still they are asking for image, they are only play with customer the the return window will get closed n then they will only say sorry we cannot do anything as return window is closed.”

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Posted 3 weeks ago

AJIO.com is rated 1.3 based on 1,634 reviews