AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,855 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 19th April 2025

Varsha

AJIO.com 1 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad service. i paid on 20-3-25 for two quantity. one quantity delivered. balance one quantity still not delivered. today 1-4-25. 11 days gone. Very bad experience. No proper reply for second quantity despatch”

AJIO.com 1 star review on 1st April 2025

Helpful Report

Posted 2 weeks ago

“I have issue regarding return.Delivery agent neither visit at my plave to pick my product nor contact me.Now ajio is not helping me to return my product.”

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Posted 3 weeks ago

“I am a regular customer of Ajio.Last month I ordered a tee from Ajio which was oversized for me.The return request was generated immediately.After repeated changes in return pick up dates from Ajio's end ,one fine day Ajio cancelled the return pick up without any explanation after more than 20days.After more than 1.5 months and 3 complaints and multiple calls ,the customer care has not resolved the issue.They raise new complaints every time.The convenience fee we pay is definitely not giving any convenience.This has happened a few years back too but later the delivery and pick up issues have been resolved.As I have no way to escalate the level and resolve my issue,I am forced to leave this review.”

AJIO.com 1 star review on 28th March 2025

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Posted 3 weeks ago

“Very bad delivery services never deliver anything on time don't order anything from here bcus you never get anything on time”

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Posted 3 weeks ago

“Very bad delivery services never deliver anything on time don't order anything from here bcus you never get anything on time.”

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Posted 3 weeks ago

“Refund process very bed ,still now I not receive refund amount,”

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Posted 3 weeks ago

“No one to hear customer care grievances …almost a month trying to reach for the refund of wrong product delivered”

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Posted 3 weeks ago

“I ordered some non returnable stuff and I am literally so upset . Why did I even trust ajio without reading any review. Not gonna buy anything again from your app! So sad to say I wasted my money. And this is the last time I ordered something. The product is purely different from what was showing in the picture. And it's non returnable.! Well done ajio !!!”

Helpful Report

Posted 1 month ago

“Very bad quality product sold in your app,waste customer care, return policy is very bad,3rd class product sold by Ajio”

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Posted 1 month ago

“Ajio service is toooo worst ... my parcel is delayed 3 time . I didn't received my parcel .”

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Posted 1 month ago

“We have been following up with the customer care team for over 2 weeks now for a refund of the wrong product that was delivered. The customer care department is not at all helpful. We have been emailing the team with all the required images of the wrong product that was delievered however they are not able to coordinate with their email department to check on the details. Each time we follow up they just have to say we are sorry but the email department could not view the images and nothing much we can do, you have to wait for 48 hours. They do not even coordinate with email team to check the concerns. AJIO has the most unprofessional team. Our money is yet not refunded.”

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Posted 1 month ago

“They are not refunding the amount”

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Posted 1 month ago

“Ajio is not refunding amount .. Not a proper reply from customer care Don't buy anything..”

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Posted 1 month ago

“The worst app ever. Dont use it guys. They are frauds”

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Posted 1 month ago

“I recd 1 product instead of recieving 2 and delivery shown as delivered. I had complaint to ajio and as well as courier company but no proper reply. The other product not yet delivered was cost to 1800. I had to bear this loss. I request all to order single item at one time.”

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Posted 1 month ago

“This Ajio app deceives customers. It doesn't provide any return or exchange facility for any item purchased from here. It's a completely useless app”

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Posted 1 month ago

“I had a disappointing experience with Ajio. I ordered 7 bras but received only 3. Instead of the remaining 4, I was sent a men’s trouser and a shirt by mistake. Out of the 3 bras I received, I kept 1 and returned the other 2, for which I have already received a refund. However, since I received the wrong items instead of the 4 missing bras, I returned them and requested a refund. Unfortunately, I have only received a refund for 2 products. Now, I have received an email stating that the returned products were not received, which seems to be due to the fact that I could only return the incorrect items (pant and shirt) instead of the missing bras. Though customer care initially assured me they would resolve it, there has been no proper response so far. Very disappointed with the service and lack of proper resolution. Hoping Ajio will address this issue soon.”

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Posted 1 month ago

“I have ordered a Kurtha Set,received kurtha set without pant.Missing product exchange or return is not applicable in Ajio .Raised 2 complaints but didn't get any solution.”

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Posted 1 month ago

“I have ordered from ajio app through my application. My delivery date was 3rd of march and i was waiting for my product to deliver ajio sends sms that i will get product on 3rd date but product was not delivered they send so many fake attempts for delivery and when i call costumer care i dont get satisfied answer. First time i use this app but this is the worst service i have recieve from any company. I will not buy anything onwards”

AJIO.com 1 star review on 5th March 2025

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Posted 1 month ago

“Worst coustomer service for an small issue I am calling from past 20 days and still they didn't resolve.”

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Posted 1 month ago

AJIO.com is rated 1.2 based on 1,855 reviews