AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,636 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.3

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 16th November 2024

Prem Pashte

AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

584

Anonymous

Anonymous // 01/01/2019

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“Very poor services , I am waiting for an exchange for more than one month ,”

AJIO.com 1 star review on 6th April 2021

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Posted 3 years ago

“This site is worst in customer care. I ordered a saree and I haven't got my refund after returning it a months ago. It takes 25 minutes to talk to someone in customer care and then they will hangup. They don't respond. Never order. First experience worst one this site.”

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Posted 3 years ago

“मेने Ajio से nike के जूते मंगवाये थे जोके मेरे साइज के नही थे, इसलिए मैं उसको वापस देना चाहता था इसलिए रिटर्न्स करना चाहा तो पहले पिक मैन ने ये कहते हुए मना कर दिया कि इसमें Ajio कोड नही है ,आप कस्टमर केयर पेर बात कर टेग कोड रिमूव करवा लें कस्टमर केयर ने टेग रिमूव कर दिया और वापस नया रिटर्न्स जेनरेट कर दिया इस तरह पिक मेन आया और जूते ले गया मगर पेमेंट नही आया ,तीन चार बार कंप्लेन करने पर बताया कि ये नॉन Ajio प्रोडक्ट है ओर मुझसे पूछा कि कोई पार्सल रिटर्न्स की ईमेल आयी कया तो मैने मना कर दिया जैसे ही कॉल पूरी हुई दो घंटे बाद रिटर्न्स का ईमेल गया और दस घंटे में पार्सले वापस आ गया पार्सल खोलने पर अलग ही प्रोडक्ट मिलता है”

AJIO.com 1 star review on 4th April 2021

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Posted 3 years ago

“Really loved the offers and quality of the products. Lot of money saved compared to shopping 🛍 in malls..Thank you.”

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Posted 3 years ago

“I got my product before delivery date and the quality of the product is well and good. So, from my point of view this aap is good”

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Posted 3 years ago

“It's the worst customer service,,, twice I did receive refund for the return,,, am fed to fallow up,,, calling the customer care takes 30 mun of waiting,,, no response to mails. Products also not of good quality Quitting to shop in Ajio”

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Posted 3 years ago

“Ajio is absolutely pathetic and so is their customer service.They don't even pick up their call.They don't take the return of the product despite repeated attempts and also don't refund the money. Utterly disappointed with them.”

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Posted 3 years ago

“Ajio is the worst and spam platform for online shopping with pathetic & useless customer service. Because even if once your delivery or pickup get stuck due to any reason they won't be able to resolve the issue. They will keep on giving excuses and you will lose your money. Ajio will never call back for any update, you have to chase them each and every time. It's been more than 2 months since my return pickup is pending. Whenever I call they give new excuses. Order ID - FL0229755063”

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Posted 3 years ago

“sabse ghatiya online experience”

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Posted 3 years ago

“Customer care service is pathetic.They didn't pick any call. I tried from 9 days to contact your bloody customer care services. I returned one blue gown of mine and I got amount in my wallet but now I want to use this amount then I can't find the way to use it. And when I call to ur representative they didn't pick my call.”

AJIO.com 1 star review on 23rd March 2021

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Posted 3 years ago

“Web site is not user friendly, at check out time many items will not be available,, lot terms n conditions on offer. Two times my refund is not been done,, they are asking me to attach bank transaction details to get back... Am fed up to fallow,,, customer care takes 20 to 30 mins of waiting time. Quitting Ajio,,,”

Helpful Report

Posted 3 years ago

“Cheaters, and very bad service. No specific department for complaints. Terrible behaviour of delivery persons.”

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Posted 3 years ago

“Status show refund initiated in my bank account but I didn't get money back from last 15 days of returning green kurta. Trying to contact to representative through customer care but no one attend the call even no response of mail I droped on ajio mail box. Very poor service at all.”

AJIO.com 1 star review on 15th March 2021

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Posted 3 years ago

“Fraud,scamsters.horrible experience ever.they people just dont refund and there is no way to contact them.bloody frauds”

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Posted 3 years ago

“I don't get my refund it's already 2mth. Whenever I send mail I got replay that give us 2days. Its going on already 2 months. Not talking any action”

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Posted 3 years ago

“Pathetic customer support, highly disappointed with the very first order. Huge delay in refund process.”

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Posted 3 years ago

“Ajio has good products”

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Posted 3 years ago

“Worstest customer service respond ever never gonna buy from AJIO”

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Posted 3 years ago

“Good services and products”

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Posted 3 years ago

“If I could provide negative stars I would. Bunch of scamsters . Fraudulent website that sends wrong product and even after repeated call backs , providing pictures for evidence etc, do not refund the money. I have heard this from 2 other friends of mine so this is clearly a prevalent practice. Till date I don't have the refund.”

Helpful Report

Posted 3 years ago

AJIO.com is rated 1.3 based on 1,636 reviews