AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,634 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

Questions

Metrics

1.3

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how AJIO.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

583

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Team Ajio, I am highly disappointed with my first shopping experience with Ajio and will ensure that I share it on social media & my known circle so others don’t fall victim of your services. First of all - when I made a purchase of this asics shoe on ajio, you had a picture of a black & magenta color but I received totally different color - no one has yet confirmed what is the root cause of this gap…probably, you guys are shying away from accepting that it was ajio who had wrong pictures of the product. Secondly - when I tried to return, your app is telling me that return pickup is unavailable from my area…how come ajio can make fool of customers where you can sell and deliver your products to us but when it comes to genuine returns, you can’t have it picked from same address - is it justified? Your customer support is asking me to provide alternative address, please think logically how many addresses one individual can probably have in the same city? I tried providing two more, which didn’t got accepted either and lastly, one address got accepted but later your support team gave me another shock that now ajio wants me to self ship the product- this is highly unacceptable! I regret doing my first purchase from ajio rather then sticking to my existing shopping portals like Amazon, myntra etc. I reported all of this to your customer support but they gave me canned responses of policies but have you ever thought of use of such policies which are far away from customer experience and one has to go through all of this inconvenience and harassment just for making a purchase at ajio. Lastly, your team told me that there will be some ajio points provided to me only once return is successful so I want inform you that please keep your points with you guys as I no longer have faith on ajio, maybe tomorrow you will hold customer responsible if the product doesn’t reach you during self ship because ajio just denied return pickup leaving the customer with such a bad shopping experience- no accountability and ownership from Ajio!”

AJIO.com 1 star review on 25th August 2024

Helpful Report

Posted 2 months ago

“I order jogger and get just rags Fraud wedsite don’t waste your money and time”

Helpful Report

Posted 2 months ago

“Ajio have no return option , i am order 2 dresses but anil aap denied to returns that dresss”

Helpful Report

Posted 2 months ago

“Gud working the ap and very nice are clothes”

Helpful Report

Posted 2 months ago

“I had vary bad experiences with AJIO.. AJIO is worst site around us.. I aerate all u guys that don’t buy anything grit there.. I had purchase one flaired suit which was of pink colour but they sent me a black colour suit with different patterns.. when I raise complaint regarding the same.. they told me that they ask their suppliers n said to me that they sent me a correct product.. what should I do.. they didn’t return my suit I have to kept that become of AJIO unexpected behaviour.. customer service worst…”

Helpful Report

Posted 2 months ago

“Very bad app Return policy are not responding Product are not Return due to reasonable time then app automatically cancel the your return request And then said time are lapsed”

Helpful Report

Posted 2 months ago

“I ordered three kurta but they delivered the two in a single package after putting lot many mails Nd msgs didn't get the satisfactory response . They responded I checked thoroughly . If uh checked that then where is the third item. Totally fraud it's just cost around 1000 .”

Helpful Report

Posted 2 months ago

“Ajio is nothing but 9491458859 Fraud and Cheaters. Order 2 items from same brand and they will send only 1. After raising the complaint they say .”

Helpful Report

Posted 2 months ago

“My first experience ordering from Ajio will also be my last. The delivery was so delayed that it made me lose interest in the product. When it finally arrived, I was disappointed to find it was of very poor quality. The watch had scratches on the glass, and the LCD and backlight were subpar. It looked like something you'd buy from a street vendor. Overall, it was a terrible experience. Ajio appears to be more like a local vendor rather than a reputable brand. I strongly advise against purchasing anything from Ajio; it's a waste of both time and money. "Here's a fun fact: Ajio took 4.5 days to deliver my product, and as soon as I received it, I requested a return. Within an hour, someone arrived to collect it. They seem to be experts at deceiving consumers. They require immediate payment when ordering, but it takes them 7 days to process a refund." I am done with Ajio. Highly frustated by this vendor. Apart from all this nonsense they need to verify if the review is genuine are they kidding me.”

Helpful Report

Posted 2 months ago

“They are scammers Do not take refund in AJIO wallet”

Helpful Report

Posted 2 months ago

“I'm writing to express my disappointment with my recent order. I had purchased a dress for a family function, but the incorrect product was delivered. To make matters worse, I don't see a return option available. This has ruined my plans and I feel cheated. I have raised the complaint also but they didn't respond.I request you to take immediate action to resolve this issue. If not, I'll be forced to share my poor experience on your platform and other channels”

AJIO.com 1 star review on 22nd August 2024

Helpful Report

Posted 2 months ago

“Selling old product which doesn't even last a month”

Helpful Report

Posted 2 months ago

“One of the worst experience in online shopping. You purchase products, wait till last and on delivery date you see that product is cancelled. Zero customer centricity”

Helpful Report

Posted 2 months ago

“Very worst experience with Ajio. I have ordered two items. One product I don't like the size and color, another product entirely they send another item. I have created return request. Without any call/ pickup initiation, they will cancel the pickup with the reason as I'm unavailable. They are repeating the same for two returns. I have tried to reach out to the delivery agent, but not picking the call. They are playing cheap tricks to cheat customer. Very very very worst. As we don't have any review section in the product details many customers don't aware of these cheap tricks. Amazon,Flipkart and Meesho are hundred times better than Ajio.”

Helpful Report

Posted 2 months ago

“Plz do not use this app at any cost ...you will just waste your time ...I have placed order and order got shipped.....but now they are unable to deliver that products following the same reason continuously for 3 times...we place order to get that product ...but after lots of waiting we don't get that product instead of that we get refund...this is the reality..they are just using our money....they can't provide any service..so plz don't use this application for shopping”

Helpful Report

Posted 2 months ago

“Worst customer care excecutive.. she doesn’t even understand what I am asking her.. doesn’t know to understand English properly.. my enquiry wasn’t resolved”

Helpful Report

Posted 2 months ago

“Ajio is worst online shopping platform.. they deliverd burnt cloths.. and not taken back from u.. and sometimes refund amount also not refund u.. and even they r not proper guide u.. i want to share u my recent experience.. i ordered one dress and that dress not good.. and now they removed the return policy from that product....”

Helpful Report

Posted 2 months ago

“Very Fraud and Scam Company I have ever seen. Ordered for 4 products recived only 3 product with clear invoice for 3 products in the shipment label. But the actual invoice says 4 products and they are saying they sent all 4 products to me. It is fraud and worst online site for purchase don't use that anymore.”

Helpful Report

Posted 2 months ago

“Be VERY careful with Ajio, it has its positive side of offering great deals , easy returns and refunds ...I have had positive experience until today when I received my 3 pc pack Adidas socks . The MRP (incl taxes) is Rs 399 , but I paid Rs 454 with shipping & additional tax !! (Attached pics for proof). When you have hundreds of thousands of customers every additional 50 or 70 INR adds up as profits for Reliance. Very unethical practice I may add. Be careful what you buy on Ajio and DYOR before purchase on MRP and local prices of the product.”

AJIO.com 1 star review on 19th August 2024

Helpful Report

Posted 2 months ago

“NEVER TRUST THIS APP. They delivered wrong sub-standard cheap product & rejected the return request saying we verified at our end & found the right product was delivered to you. How can backward tracing be done in a day & request be rejected. I have invoice, parcel cover & everything to authenticate wrong cheap product is delivered. It is the worst online APP & would request everyone to BAN this APP. PLEASE DO NOT BUY ANYTHING FROM THIS APP.”

Helpful Report

Posted 2 months ago

AJIO.com is rated 1.3 based on 1,634 reviews