AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,740 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,740 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 16th January 2025

Rishabh Chopra

AJIO.com 1 star review on 15th January 2025

Samir Khan

622

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever. The customer care number is forever busy also there is no provision for direct chatting with agent. Only way to contact them is through mail. I had returned a product and it’s been 18 business days and they still haven’t refunded my money. PLEASE UPGRADE!!!!!”

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Posted 2 months ago

“Very worst service Ajio only used product”

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Posted 2 months ago

“Worst service ever im trying contacting to costumer care service but they arnt answering signal call im very disappointed from your service its worst an i dont like to order from now becz i dont i like your service if you cnt ans the call then why you giving your costumer care number worst service ever”

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Posted 2 months ago

“Don't deserve even 1 star. This has been the most frustrating and harassing experience I've ever had with a shopping platform. The issue is still unresolved after receiving a defective product from AJIO after over two months of constant back-and-forth. I've sent all the requested images multiple times, yet they keep claiming that I haven't provided the correct information. Every day, I get messages about pickup delays, and now, after weeks of waiting, they've canceled the return request without any explanation. AJIO's customer service is absolutely horrendous, with no accountability and zero effort to resolve issues. Their pickup team is completely unreliable, and their false claims of trying to reach me are just infuriating. This company doesn't even deserve one star for its pathetic after-sales support. Avoid AJIO at all costs if you value your time and sanity!”

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Posted 2 months ago

“Worst service ever in online site. Waiting for Order since 13 days.already raised complaint so many times but no response received. Just hated Ajio. Shame on u cheaters....”

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Posted 2 months ago

“This service make sure you get the worst service in the world bulshit scam”

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Posted 2 months ago

“I have received wrong product but they said it is not ajio product they said we will reship it now it is two months for this order till now I haven't received any refund and not received any product I will suggest not to buy anything from ajio low class service”

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Posted 2 months ago

“Very bad service 2 same product has been dispatched but not returned after many followups and complaint. Very bad quality product delivered fraud done.”

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Posted 2 months ago

“Good product but color Is slightly different. Cloth is good and comfortable”

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Posted 2 months ago

“Ajio is a worst shopping aap , they send damaged used torn products ...also product come with saftypins , how worst you can guess .....and would not accept return also . Very disgusting shoping aap with disgusting products. Fake no 1 .”

AJIO.com 1 star review on 9th November 2024

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Posted 2 months ago

“Extremely disappointing experience. After 15 days and multiple assurances, my order was still not delivered. Delivery status kept falsely claiming 'attempted delivery,' yet I never received a call or actual attempt. When I filed a complaint, no effective resolution was provided. This level of service is unacceptable.”

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Posted 2 months ago

“I had offered 3 products and recieved only 1 product. It's the worst do not order in ajio never ever order it's worst and very bad experience with customer service”

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Posted 2 months ago

“I have worst worst experience with Ajio, recently received garment product which was completely garbage but then logged the issue in customer care. They truly fooling the customer and it has been 20days as of today, they did not resolve my issue. They are closing the ticket by their own repeatedly and then creating new ticket again asking customer to narrate again the whole story. They must be enjoying behind by frustrating customer. Horrible customer care.”

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Posted 2 months ago

“I am giving a star only because the app requires one to submit feedback, but it truly deserves none. I’ve had multiple issues with my orders recently. Over the last 5-6 orders, I have consistently received products that are either different from what I ordered or defective. This has been incredibly frustrating, and I no longer trust the platform for accurate or quality deliveries. I strongly advise others to avoid using this app if you expect to receive what you order.”

AJIO.com 1 star review on 6th November 2024

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Posted 2 months ago

“It’s the worst app I have ever used I never had a good experience with the First time I didn’t get my refund and second I order a shoes which was a gift and they cancelled it for no reason and they refused to give me the shoes on the same price it’s the worse the app always disappoints me”

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Posted 2 months ago

“Very poor service, meri ek jecket destination se apne aap adress change karke kidhre hor hi bhej di, 20 days ho gae abhi v nahi mili, help line beka hai, please es site pe bharosa na karo ji 🙏🙏”

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Posted 2 months ago

“I had very bad experience within last 2 months. After delivering the product if you raise any exchange or return request then it will more than 15 days....and everytime you connect with support team, you will get the same response. I recommend not to purchase any product with Ajio app now”

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Posted 2 months ago

“I have been using steve madden brand and this time i bought a product from Ajio amount of mrp 10k and wd discount 7k.. and i started ripping in 10 days.. after complaining at ajio they hv no policy to take complaints where i have been using the brand and brand always take care of complaints…its always better to purchase from brand straight.”

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Posted 2 months ago

“Very bad experience with AJIO. Lipstick box was empty when delivered and my money was not refunded nor was the lipstick sent. Customer service is bad.”

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Posted 2 months ago

“Worst app ever, just because i returned some two orders they have blocked me. I'm unable to place any order. So many times I requested to unblock but they are adamant. Never will i buy from Ajio,”

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Posted 2 months ago

AJIO.com is rated 1.2 based on 1,740 reviews