AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,065 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,065 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

667

Anonymous

Anonymous // 01/01/2019

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“They send things without tag and thanafter harrsing customer for sending this this and this... without tag is not customer fault for safety delivery person open parcel infront of both... Or finding some other way but why u r harrsing genuine customer...”

Helpful Report

Posted 3 months ago

“I ordered jeans it's doesn't fit on me so I returned it's almost 1 months I not my refund in my bank account refund amount 1500 Such a worst experience please guys don't waste your money on ajio cheap brand”

Helpful Report

Posted 3 months ago

“The most pathetic service in the world. Never ever buy from this website. It’s a headache to buy stuff from there specially if you want something as per delivery date mentioned. They keep moving forward their delivery date. Every day new delivery date keeps coming. Highly advise people NEVER BUY from here.”

Helpful Report

Posted 4 months ago

“Worst experience in returning product with delivery partner very rude no professionalism didn’t came for pickup for days cancelled it without any code or whatever call then even customer did not help nor in between that duration neither after the date”

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Posted 4 months ago

“I was having 2 address saved in Ajio. I ordered for me by selecting my current address, and it delivered on another address, now I want return but there is no option available, worst App I have ever seen Flipkart and myntra are the best shopping apps. They alteast provide us the option to write while chatting with customer service team but in Ajio they don't even provide that, will not recommend to purchase anything from Ajio.”

Helpful Report

Posted 4 months ago

“I had ordered a saree from ajio and what I bought was completely disaster, firstly it was not looking like the image shown secondly it was so short in length and thirdly that was so cheap looking saree as compared to the price.”

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Posted 4 months ago

“Your service is pathetic. Better Don’t continue this.”

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Posted 4 months ago

“Thard class returns pick up !😡”

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Posted 4 months ago

“This app is now behaving like a fraud. Before I was love to shopping this app. It showing in ad facebook and instagram 199 price to T.shirt and if I open it should be 300 Rs price and they will add transportation charges too.”

AJIO.com 2 star review on 11th August 2025

Helpful Report

Posted 4 months ago

“AJIO’s return process was frustrating—my return request was rejected twice without any pickup attempt, and even after collection, I kept getting cancellation messages. I had to do multiple follow-ups with AJIO customer care and their delivery partner Delhivery. A simple process was made horrible due to poor coordination."”

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Posted 4 months ago

“This is a fake company do not trust them.”

Helpful Report

Posted 4 months ago

“Worst app. More than 15days and my return is not picked. Innumerable calls to customer care, mails. All into vein. All they say is sorry. Least interested in helping out. Never buy from this app. Worst in All aspects”

Helpful Report

Posted 4 months ago

“Very very bad platform to shop.i have ordered on 25 July 25 for wearing on rakhi occasion, on 9 August, firstly they have not dispatched though it was prepaid order, after multiple efforts and followup they finally raised the complaint on 30 July and asked to provide solution on 6 August. But no resolution from their end , to close the raised complaint they cancelled my all orders 5 in number, without informing me at all...pathetic service must be closed with hefty penalty”

Helpful Report

Posted 4 months ago

“Horrible customer service! Ur executives are way too indecent and have no sense of solving the issues, instead prefer shouting back and hanging up on the customer!!! Very snobbish, not cultured at all n have made me regret shopping from AJIO all these years!!! Have deleted the app from all my family members phones n Il make sure to promote other shopping apps in my extended family too!!! Wow! Also, my mail Id is asked here to know if my review is genuine? I mean you people who are actually not genuine want me to prove myself??? Improve ur quality of service first…”

Helpful Report

Posted 4 months ago

“ajio don’t buy any one worst customer care and refund amount not getting back taking 7 days”

AJIO.com 1 star review on 6th August 2025

Helpful Report

Posted 4 months ago

“I wanted to give 0 stars, as that’s what AJIO’s service truly deserves. I ordered two products in a single order — one was delivered several days late, and the other was arbitrarily delayed by an additional 10 days without any prior notice. Because the second product hadn’t been delivered, I wasn’t even allowed to raise a return request for the first one. After contacting customer care, they created a cancellation request — but the earliest pickup date is two weeks away, which is unacceptable. Even worse, they refused to cancel the second product since it hadn't been delivered yet. Now I’ll need to call customer care again to initiate a return for the second item once it arrives — an entirely avoidable hassle. Overall, this has been a very frustrating and unpleasant experience. With such poor service, it’s hard to trust AJIO for online shopping anymore.”

Helpful Report

Posted 4 months ago

“Very bad platform for shopping... first i ordered a shirt it takes very long time to delivery and at last it cancelled by itself...then I order again the quality is very poor then I returned it....it's been 4th day of return ...still not receive the fund..”

Helpful Report

Posted 4 months ago

“I received used dirty shoes in place of Juttis I ordered, completely different product Seems some one took out Juttis and packed spoilt shoes”

AJIO.com 1 star review on 4th August 2025

Helpful Report

Posted 4 months ago

“I ordered a product from ajio which was delivered 1 week later but the expected delivery was mentioned as 3 days. As the order was delivered late i couldn’t check the order as i already left out of town before the order got delivered they closed the exchange window till i came back and now these stupid customer care people don’t know how to talk to customers and keep saying that the order cannot be returned after the return window is closed. It is clearly their failure to deliver the order on expected time.”

AJIO.com 1 star review on 30th July 2025

Helpful Report

Posted 4 months ago

“Delivery associate gets to different address for return pickup”

AJIO.com 1 star review on 29th July 2025

Helpful Report

Posted 4 months ago

AJIO.com is rated 1.2 based on 2,065 reviews