AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,634 Reviews

4 %

of reviewers recommend AJIO.com

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Metrics

1.3

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

583

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have paid for 2 items and got only one instead of two items , the delivery boy witnessed it but he said he can't help it and we should contact customer care Ajio. Now about two weeks I am sending mails and getting a copy paste reply no use. Bad experience with jio second time.”

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Posted 3 months ago

“I'm using ajio since many years these days there wasn't any issue now I'm facing lot of issue not able to open catalogue property it's just buffering and it's so irritating”

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Posted 3 months ago

“Such a worst experience, order placed for two pcs glito short pant , received one old torn full pant , which is can't even give to poor people...”

AJIO.com 1 star review on 30th July 2024

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Posted 3 months ago

“Call 9877589716”

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Posted 3 months ago

“I do a lot of online shopping from various apps and websites. But today I have experienced very bad from Ajio. They didn't commit all policies which are demonstrated below the product before booking. So it's a fraudulent activity. They committed to return policy before booking and after they denied. So total waste of money. Ajio is a fraudulent shopping app.”

AJIO.com 1 star review on 28th July 2024

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Posted 3 months ago

“At the time of returns it's courier partner self remarks that customer have changed his mind, without coming to collect.”

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Posted 3 months ago

“I order my shoes on 16th of july and the time of delivery was shown 23rd of july but they delay my parcel and gave a TAT to 27th of july but also not delivered on 27 th of july then they gave me TAT of 2nd of aug very bad experience with Ajio also they don’t cancel my order and the order is prepaid also they don’t give me my refund”

AJIO.com 1 star review on 27th July 2024

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Posted 3 months ago

“Worst experience I faced. I have ordered one dress, pull over, sweat shirt, while ordering the orders showed return can available for 10 days. After delivery, the return option is disabled. And it shows your return not available.”

AJIO.com 1 star review on 26th July 2024

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Posted 3 months ago

“Ajio app is worst in the online shopping platforms. I proceed for exchange and they gave me wrong product in exchange. According to their SO CALLED POLICY they couldn't exchange twice. So they advised me to return the product. They assigned 2 delivery partners for the same product. Now one of them picked up the product but it didn't show in their records. So they told that the product is not picked up and we cant give you refund. Even the delivery partner didnt give me details about the pickup. In short i lost the product and money at the same time. I have attached the screenshot (chat with delivery guy) that will prove that i return the product.”

AJIO.com 1 star review on 24th July 2024

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Posted 3 months ago

“I had a worst ever experience with AJIO i ordered Footwear on 25 june 2024 i recived this order on 28 june but i recived wrong size i order UK size 4 but i recived 4 size for left leg and size 5 for right leg i am trying to reached customercare after a day they connected mi so am completely disappointed with this. i do processs for replacement but there is no option for replacement there is showing out of stock after that i contact with team i had call with sakshi singh , arun ahirbad , Abhi 3 more people they guided mi the created my return shippment but still my product has been not return to ajio still i have not recived my refund worst servicve ever they said delivery boy contact to you but u not recived a call but its not true no single persone call mi stilll Order number-FN8685509327”

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Posted 3 months ago

“They have very poor customer service, I have returned an order, it's been 10 days, still the money has not reached my account and their app shows refund processed. If ajio team is seeing my review i request you to please arrange a customer service call asap..”

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Posted 3 months ago

“I have been waiting for 5 days for the pick-up person to return my package. And the services are really not up to the mark. I have been expecting a call from the pick up person so that I can return the package but they don’t even call me to let me know when they arrive. And inform me on WhatsApp about the delay in service. I am really very upset with the services.”

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Posted 3 months ago

“I ordered a dress on 11th july still I didn't get my package. First they given delivery date 17th then 19th after 21st but not yet delivered. Now saying 23th . First time I ordered in ajio but it's a worst experience .”

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Posted 3 months ago

“I received a product from Ajio that unfortunately did not meet the quality expectations set by the company's advertisements. Order ID FN3906500047 The material was subpar, and the item had several defects that were immediately noticeable upon unboxing. Despite multiple attempts to contact customer service for a return and refund, my requests were met with unresponsiveness. This lack of customer support only added to the frustration of receiving a defective product. It's disheartening when a company does not stand behind its products and fails to honor its return policy, leaving customers dissatisfied and unlikely to recommend their services.”

AJIO.com 1 star review on 21st July 2024

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Posted 3 months ago

“I would have given minus 1 star, but the option isnt available. The service of Ajio is the Worst of all that i have found. They have wasted my occassion, on which i was to gift a person the thing i ordered. My due date has past almost a month, and if is so bad that i cant even cancel it. I do not know if Ajio respecrs its customers, but those who buy, be aware, you will never get your product on time. I do not know if Ajio compensates customers for their lack of service and wasting time and occasions of the customers. But a true shame for the site, hosting such brands and yet, service is much downgraded than the local online stores. Terrible site to shop. Shall never visit again this online store. By the way, my products havent come yet, for which im waiting to return when they come. N im sure, they will never reach my doorstep.”

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Posted 3 months ago

“The most bad experience while having online shopping with this website they delivered a wrong size which I had not ordered and are cancelling my return request without any reason they are delaying my return so that they don't need to return it as expecting that I might keep it later on. This is not even my fault but still they are harassing customer. Avoid using it.”

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Posted 3 months ago

“Worst service and always sending wrong products even chat support is good for ntng.they will keep on telling same repeated words again and again and irate u more😑”

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Posted 3 months ago

“Not even one rating.have ordered four items in ajio ...I am not happy with the quality of the product so I have returned the four items..they have accepted return for only one item.Due to miscommunication all the 4 items are given to courier boy to return.courier boy is saying that he has sent all the 4 items in one pack.I Called many times and raised complaint in ajio customer care they took one week time and the complaint is not resolved and they are saying that we cannot able to take your complaint and that's final..I don't know why they are so stubborn .my money got struck.i want justice for this.”

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Posted 3 months ago

“How Can I Complaint On Ajio ➒⓿➍⓿➊➍⓿➐➒➊ ] Online complain, 24/7)9040+140-791 (Ajio complaint customer service /credit card/ report Transaction),⑨⓪④⓪①-④⓪⑦⑨①(Report online refund related,,”

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Posted 3 months ago

“I had twice bad experience with AJIO.COM. they have sent wrong product in exchange and now they said "they cant exchange twice sue to POLICY. I have to return that product and reorder it." But if i order single item which below 1300/-rs i will have to pay 99/- delivery charges. (1) They don't want to re-exchange it. (2)They dont want to wave 99/- rs delivery charges. (3)They dont want to return original product which i had purchased at 1st.(Exchanged item quality is very bad) Order id - EX0027345837”

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Posted 3 months ago

AJIO.com is rated 1.3 based on 1,634 reviews