AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,855 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 19th April 2025

Varsha

AJIO.com 1 star review on 18th April 2025

Anonymous

AJIO.com 1 star review on 9th April 2025

Anonymous

AJIO.com 1 star review on 4th April 2025

Anonymous

651

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered a top and due to some cash issues I had to cancel it. I still haven't received my refund almost a thousand rupees. I've contacted the ajio customer care a million times and I receive automated emails and even the call is automated. They don't provide good customer care and they don't care about anything. I tried sending a grievance email, still I receive the same automated mail.”

Helpful Report

Posted 4 months ago

“Fake online site I ordered 3 products and got just one out of it. After raising the issue they resolved it stating all 3 products got delivered in same packet.Now not ready to check also. Complete scam and big time looters.Dont buy from here”

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Posted 4 months ago

“Ajio is fraud and there client are making scam pls don't purchase the product as they won't give refund”

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Posted 4 months ago

“Worst policies very bad experience bad quality products”

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Posted 4 months ago

“Refund issue”

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Posted 4 months ago

“Really bad experience i have with ajio service....he gave much more time to provide customer service....according to other online platform....what the see online product and what they provide to customer.... they provide totally different product and sometimes they provide wrong product wrong color ...i'm totally bad experience with ajio serivce and products and in future i'm never shopping with this website ...”

Helpful Report

Posted 5 months ago

“From last 5 days I have been harassed by tha assigned logistic team, delivery logistic, I have complained to logistic team as well as with ajio guys. They are just delaying the things. Pick up is done today as I have informed to ajio tean as well as delivery logistic team, still they have not updated and later updated with pick up failed. Such negligence is not acceptable. They have also asked for adhar card xerox. When I said for what reason you require then delivery logistic executive ran away. What kind of fraud can take place you can understand. Kindly look on his matter and resolve the issue ASAP.”

Helpful Report

Posted 5 months ago

“Very bad experience. I returned order worth 4600 once and 1899 again. Bluedart’s pickup person took parcell but did not updated. I did not got my refund or not any help from ajio. Very disappointed. Its abig scam if you return anything to ajio. Be very carefull if you use ajio.com.👎🏻”

Helpful Report

Posted 5 months ago

“Horrible service..they deliver wrong product...and they atmre not taking it back...not recommended at all”

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Posted 5 months ago

“Horrible return policy, very rude staff they cut the call without listening specially SHIKHA UDDIN AND ANANT. they are rude inconsiderate and give no solution whatsoever.”

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Posted 5 months ago

“Horrible experience.I have scheduled a pickup at least 5 times. Everytime the pick up partner cancels at his end without bothering to even contact. Customer service only raises a request every time.No escalation department My product is worth 7000 .Its been a month.Still awaiting pick up.”

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Posted 5 months ago

“Worst customer service...and providing worst quality product”

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Posted 5 months ago

“I have purchased a steve madeen bag st amount of 10 k after discount 7k It started ripping in 15 days after complaining they say we have no policy/service for such issues. And thats it n thats how i lost 7 k in a month”

Helpful Report

Posted 5 months ago

“Poor response, repeated template excuses, Coustomer care number is waste of time, You can't contact in person”

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Posted 5 months ago

“AJIO is very bad application and bad services there is no positive response from to customer care .. because I placed one product on 5 th of novemember and the order will come at 11 novemember and today I was not receive my parcel I am completely to call AJIO centre from seven but anyone not give a positive and sufficiently response and feedback”

AJIO.com 1 star review on 16th November 2024

Helpful Report

Posted 5 months ago

“Worst customer service ever. The customer care number is forever busy also there is no provision for direct chatting with agent. Only way to contact them is through mail. I had returned a product and it’s been 18 business days and they still haven’t refunded my money. PLEASE UPGRADE!!!!!”

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Posted 5 months ago

“Very worst service Ajio only used product”

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Posted 5 months ago

“Worst service ever im trying contacting to costumer care service but they arnt answering signal call im very disappointed from your service its worst an i dont like to order from now becz i dont i like your service if you cnt ans the call then why you giving your costumer care number worst service ever”

Helpful Report

Posted 5 months ago

“Don't deserve even 1 star. This has been the most frustrating and harassing experience I've ever had with a shopping platform. The issue is still unresolved after receiving a defective product from AJIO after over two months of constant back-and-forth. I've sent all the requested images multiple times, yet they keep claiming that I haven't provided the correct information. Every day, I get messages about pickup delays, and now, after weeks of waiting, they've canceled the return request without any explanation. AJIO's customer service is absolutely horrendous, with no accountability and zero effort to resolve issues. Their pickup team is completely unreliable, and their false claims of trying to reach me are just infuriating. This company doesn't even deserve one star for its pathetic after-sales support. Avoid AJIO at all costs if you value your time and sanity!”

Helpful Report

Posted 5 months ago

“Worst service ever in online site. Waiting for Order since 13 days.already raised complaint so many times but no response received. Just hated Ajio. Shame on u cheaters....”

Helpful Report

Posted 5 months ago

AJIO.com is rated 1.2 based on 1,855 reviews