AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,635 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.3

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

583

Anonymous

Anonymous // 01/01/2019

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“Hi, I have very bad experience with ajio. I have returned my one item and my 2 exchange items also picked up with the return one. Then I raised the complaint and they said that we have not picked up your return item. I raised the complaint next day. Now they decline that we can't do anything. Even they don't refund my money. Ajio you should close this platform if you can't provide good service to user. Its very easy for you to say we can't do anything. If user purchase 50000 product you will also say the same thing. Very very bad experience. To all customers please don't purchase anything from ajio. They are fraud. Even I raised complaint two times and they closed one complaint without discuss anything with me. And second complaint also not resolved. Pathetic experience with AJIO.”

AJIO.com 1 star review on 4th April 2024

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Posted 7 months ago

“Very bad customer service. They talk like a recorder & don't understand customer issues . There policy is like court order.👎”

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Posted 7 months ago

“Most disappointing service. I will highlight some demerits of this app -Late delivery time -Return policy weak -False product delivery Good Evening I ordered 5 products on 30 march and the first expected delivery date was given 10 april , later this date was hiered to 13 april. Our time is precious and valid and you are keeping us busy in waiting for our orders . Kindly reduce the delivery date and fasten your shipment corrier partners . I am now disappointed by your services. Kindly deliver my products fast and also decrease the pickup date of one of my product. My order ID is FN1952506505”

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Posted 7 months ago

“my order no - Order ID - FN4402509986 My name is purvi priyadarshi Worst service never ever recommend ajio to anyone as Recently i ordered a set of curtains with ajio but i have received the wrong order which was a set of bedsheet from past 10 days i struggling with this issue as pickup was not done yet every time customer support representative given timelines till than multiple timelines i have received but zero resolution talked with there higher magament Mr kuldeep singh senior supervisor and today got the call from Mr Mohd, i have not received my refund as well”

AJIO.com 1 star review on 2nd April 2024

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Posted 7 months ago

“Such a worst shopping experience. You will get the products of pathetic quality without tags and when you will try to return them, they don’t have policy to return without tags products.Even after multiple connects with customer care, there will not be any resolution.Do not buy anything from this site.”

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Posted 7 months ago

“They provide products without label and then blame the costumer such an unprofessional site with such cheap brands which don’t provide the label with very bad quality of fabrics”

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Posted 7 months ago

“I order Clarks Round-Toe Chunky Heeled Pumps, size 6, with Order No. FN9801507353 on 22 Feb 24, order was arrived damaged. I Immediately initiated the return and registered multiple complaints along photos evidence of the defected product. Finally on 29th Mar 24 after a month, I was informed that the issue is closed without any resolution. This entire experience caused me inconvenience and reflects poorly on AJIO's commitment to customer satisfaction and ethical business practices. As a consumer, I expect fair treatment, prompt resolution of issues, and adherence to the established return policies, none of which have been met in this case.”

AJIO.com 1 star review on 31st March 2024

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Posted 7 months ago

“Delivery dates at the time of order and after ordering changed and they are not answering”

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Posted 7 months ago

“PRODUCTS ARE DEFECTIVE/FAKE WHICH ARE SOLD UNDER THE BRAND NAME OF RELIANCE. CUSTOMER SERVICE TEAM DOESN'T ENTERTAIN YOU PROPERLY ONCE THE KNOW IF YOU KNOW A DEFECTIVE PRODUCT. DON'T WASTE YOUR HARD EARNED MONEY ON AJIO INSTEAD SPEND FULL MONEY ON THE BRAND'S WEBSITE ATLEAST THEY WILL HELP YPU BETTER AND NOT SHIP YOU A FAULTY PRODUCT”

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Posted 7 months ago

“Armani exchange jeans tear off in one month (1st time use). Ajio denied the any claim or return or hear anything about substandard quality they supplied.”

AJIO.com 1 star review on 26th March 2024

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Posted 7 months ago

“Very bad customer service Ajio se koi v saman prepaid nhi kharidna chahiye kyunki prepaid samam bina delivery kiye huye v ye delivery show kar deta hai aur complain karne par bolte hai apka saman delivered ho gaya, complain ka koi solution nhi krte hai”

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Posted 7 months ago

“It's not guaranteed that you're going to receive all the items for which you have made the payment. Either their own employees or their delivery partners will steal one of your items and claim that items have been delivered once you register a complaint.”

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Posted 7 months ago

“Very bad customer service I got a wrong size product When approaching to customer care they said it is non returnable No action they are taking Inspite of wrong size product. Too much dissatisfied with customer care”

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Posted 7 months ago

“Refund on an account which doesn’t exist”

AJIO.com 1 star review on 21st March 2024

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Posted 7 months ago

“Very genuine app quality also awesome really I I love this app”

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Posted 7 months ago

“It’s on my order ,ordered tops but instead they sent me pathetic sweater .when I raise return they cancel it as they say I received the product correctly I would address here to ajio head ,please don’t loot ppls money with false hope .I trusted you before now I will ensure no one trust your company as you don’t keep the trust of a customer anymore”

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Posted 7 months ago

“Very bad customer service . I raised a return request , the parcel i received has no tag/label and bacause of this delievery boy has refused ((2 times)) to take that parcel back . 2-3 times i had a chat with the customer service, did mail ,did call but again and again they ask me to follow their steps and to wait for 48 hrs. etc etc but no one genuinly helped me.”

AJIO.com 1 star review on 18th March 2024

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Posted 7 months ago

“Extremely bad experience. Strongly not recommend. Customer care service is very very bad. Again they are charging platform fee, but the service is becoming very very bad day by day.”

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Posted 7 months ago

“They are the worst as I had asked my parents to order few stuff from India for me (little background, I live in USA and my parents live in India - they both are senior citizens). They delivered the wrong product and when we asked them to return it. They refused. They are harassing an old couple and it breaks my heart that in India these things are still preventing. Shame on you and your customer service. You are the worst and I highly recommend everyone to never order from this app. I hope you guys fail miserably and your owners should leave ode everything.”

AJIO.com 1 star review on 15th March 2024

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Posted 7 months ago

“i am totally dis satisfied their service, if you have any problem with size just select option return not select option exchanged, because on return time they just picked up your old parcel, did not gave a new one. and you lost your money.”

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Posted 7 months ago

AJIO.com is rated 1.3 based on 1,635 reviews