AKRacing Reviews

Name: AKRacing
Address: 5217 Verdugo Way Unit C, Camarillo, CA
Rating: 4.29

4.3 Rating 28 Reviews

82 %

of reviewers recommend AKRacing

4.3

Based on 28 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

(805) 383-7005

Email:

service@akracing.com

Location:

5217 Verdugo Way Unit C
Camarillo, CA
93012

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AKRacing 5 star review on 14th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beginning in June of 2024 I tried filing a warranty claim with AK Racing fo a broken frame on my 3.5 year old chair. There has been no response to 2 warranty claims, multiple emails, and 3 phone messages in the past 2 months. As of 8/22/24 when I call the phone listed on their website the response is a recording saying it is not a valid #. I fear this company has gone out of business with no warning to their customers. Up until 2 months ago this was a good chair and previous warranty claims had been resolved quickly. Do not buy a chair from this company!!”

Helpful Report

Posted 2 months ago

“Quickly contacted, shipped quickly, the product is good ...”

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Posted 2 years ago

“My wife bought me a Core Series LX PLus chair as a birthday present. I wanted a good chair and this one ticked all the boxes, 330 Lbs max weight (I'm 190), metal armature and base, good reviews... We got the chair via Amazon and I was instantly pleased with it, it was sturdy and comfy, the only thing we noticed was the base was not metal but made of some kind of plastic (while their website states it comes with a metal base). Long story short after 23 days of use, the base broke, rendering the chair unusable as it cannot hold all the wheels. I contacted AK Racing support since this comes with a 5/10 years warranty. It took them 5 days to reply to me, stating the claim was opened and accepted but the part was on backorder and I will have to wait an undetermined amount of time before the part can be shipped. I replied and asked if I could have an ETA on when I would receive the new base and if by any chance I could get a metal one as advertised for this chair model. It has now been another 7 days and no one from AK Racing dared to reply to me yet. I'm now considering buying a 3rd party metal base so I can use this chair again. I'm really disappointed that a chair with a $400+ price tag is so poorly built and that the AK Racing customer service is ridiculously bad, if not non-existent! Also, stating the base is metal when it's clearly plastic is totally misleading! Sadly, I cannot send it back and get my money back since it's past the 30 days return period with Amazon! Not worth the money! They lied on the product build and their customer service is a total joke! Disappointed is an understatement!”

Helpful Report

Posted 3 years ago

“I have tried multiple times to contact this company regarding my order. No communication whatsoever. I understand the difficult times we are in and only seek open and honest communication. I was told 7-10 business days and that has not been the case. Seeking answers. I will most likely dispute the charge if no response is given.”

Helpful Report

Posted 4 years ago

Hi Tara, I see your package was picked up by UPS from our warehouse yesterday: http://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1Z9X43750308276484

Posted 4 years ago

“Order not delivered. Money wasn’t refunded. They are a SCAM. All there anonymous 5 star reviews and employees. Even have there real name up as well. Samantha, Shauna and Dylan are Scammers”

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Posted 4 years ago

“Ak Racing chair, bought the Overtune and love it easy to build and comfort is nice, however a bit more in height adjustments, and a bit softer elbow armrests, but overall a damn nice .”

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Posted 5 years ago

“Delivery was on time. Instructions were good enough to not need do an internet search. Chair feels fairly comfortable and premium for the price. I'm happy enough to recommend AKRacing to a friend or family.”

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Posted 5 years ago

“Staffs very nice and friendly”

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Posted 6 years ago

“The gaming chair I ordered came quickly and was exactly what I wanted. Great quality, comfortable, and looks great. 100% will recommend to friends and purchase from again.”

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Posted 6 years ago

“very easy to order online and receive chair quickly...thanks!”

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Posted 6 years ago

“The chair is amazing! Thank you”

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Posted 6 years ago

“SUPER FAST SHIPPING”

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Posted 6 years ago

“My experience with AKRacing was a very positive experience. There were many payment method options, the website is clean and easy to navigate, and the quality of their products truly is amazing. I had an issue with not receiving my payment confirmation or my shipping information and instantly had a response from customer service not longer after I emailed them for help with all of the information I needed. Definitely would purchase from here again.”

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Posted 6 years ago

“So great!!”

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Posted 6 years ago

“Awesome experience! Thanks for the quick shipping too!!”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“solid company, no issues, no complaints.”

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Posted 6 years ago

“The chair is very comfortable. I only have 2 issues eith it. The arm rests are very sensitive to movement and tend to move in and out while playing/raging/quiting Fortnite. The other one is that there were some chips behind the headrest that are not seen but I still know its there. Know what I mean? Anyway I recommend this chair, it’s a good investment. There are a few people offering me 1k for it...”

Helpful Report

Posted 6 years ago

“I bought a Pro Gaming Chair and had a great initial experience with customer service. The chair arrived with a crack on the handle cover (a seemingly cheap $2 piece of plastic) and I reached out to inform AKRacing and simply asked for another to be sent out. I never heard back. The chair itself is decent.”

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Posted 6 years ago

“This company is straight-forward with what they do, and the representatives that worked there definitely made the purchase experience worthwhile and awesome.”

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Posted 6 years ago

AKRacing is rated 4.3 based on 28 reviews