alcocovers.com Reviews

Name: alcocovers.com
Rating: 4.84

4.8 Rating 1,434 Reviews

96 %

of reviewers recommend alcocovers.com

Company Reviews

Metrics

4.8

Based on 1,434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an online purchase for a custom-made table cover on 10/12 and this order was charged to my credit card. On 10/29, I contacted the company at the telephone number on my confirmation and was informed that the order would be shipped by 11/01. After not receiving the promised shipment, I again contacted the company on 11/06 and was informed that the order would be shipped by 11/08 which is a discrepancy from their earlier confirmation. I was informed by the representative from the company that she would “ check with product “ and call me later today 11/06 with an update. If did not receive the promised call. I have since contacted my credit card provider and disputed the charge. I will not be dealing with this company again.”

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Posted 5 years ago

I apologize for the delay, we were a bit behind as this is the busiest month of the year for us. I do see that you package shipped this week to you

Posted 5 years ago

“Delivery was a nightmare. We paid for priority shipping and it has taken almost a month to get our cover. They refunded the priority shipping but should really make it known in large print that it could take up to a month to receive your cover. Absolutely ridiculous. We will see if the cover is worth it.”

Helpful Report

Posted 5 years ago

I apologize for the delay, we were a bit behind as this is the busiest month of the year for us. We did apologize and refund your entire shipping amount in the hope that it would satisfy the delay. Unfortunately it looks like that was not enough to satisfy you and we apologize. Should you order from us again we will do our best to meet your expectations.

Posted 5 years ago

“The custom cover for our loveseat fits like a glove, and is made of sturdy and durable material. It looks great and is everything we wanted, at a fair price.”

Helpful Report

Posted 5 years ago

“We had these covers made for our oversized outside furniture. We needed something to protect them from constant sun and rain. They were easy to order with step by step directions and were delivered in a timely manner considering they are custom made! These covers are better then I could have imagined. The quality and fit is perfect. Thank you for providing such a wonderful service and product.”

Helpful Report

Posted 5 years ago

“This cover was for an outside AC unit. Great fit and heavy duty materials. The only change I would do is request the Velcro zipper be off center so it would fit around the cooling tubes going to the house better. Still will function very well as is.”

Helpful Report

Posted 5 years ago

“I ordered 3 custom covers from ALCO and just received them. I ordered the 18 oz heavy duty vinyl, and I’m seeing them in action as it’s been raining all day. My patio furniture was nice and dry! I was in contact with customer service to determine if my particular cover was possible (a cover for an umbrella and a round table so that I wouldn’t have to take the umbrella down and could cover it nightly). It was possible, and I’m impressed. There is a small flap that covers the hole where the umbrella goes if I ever do take the umbrella off, plus the covers fit perfectly to correspond the measurements I provided them. The round table cover also has a Velcro split, which is super heavy duty and seems like it would hold in all types of inclement weather. I also ordered a bar cover and it was just as I expected. I chose the clips for the bottoms to withstand heavy snows and winds here in the Midwest, and I like how those tighten and make it even more secure. If I need any additional covers in the future, I’ll definitely be coming back to ALCO to order. In this case, I believe I got what I paid for and these are going to hold up for a really long time and protect my furniture the best.”

Helpful Report

Posted 5 years ago

“I ordered 7 covers for my patio furniture. The 4 captain chairs and love seat fit perfectly. However both sectionals they made were too long and droop onto the ground which collect a lot of debris. And one sectional they reversed the pattern completely. They did replace the one sectional that they made the mistake on but I really had to hound them about it. When they made the new sectional cover I requested that they make it shorter so that it wouldn't droop onto the ground even though I used all their measuring parameters that are on their website. I finally got the replacement cover after about 2 months and disappointingly it was too long again. They ignored my request and made it as long as the first one. I have tried contacting them via email and phone and no one has responded to my messages. Very disappointing.”

Helpful Report

Posted 5 years ago

Hi Steve. We are happy to hear that some of your covers are of great fit and quality. We do apologize for the oversight with the new covers and want to make sure that you are happy with your purchase. We are looking at your order internally to see where any mis-communication might have been. With that being said, you can contact me personally so that we can find a resolution that will make you satisfied with your purchase as that is the ultimate goal. matt@alcoovers.com

Posted 5 years ago

“Although a little slow to deliver, this custom cover was perfect! The cover was true to our specified dimensions and thoroughly protected our outdoor gas fire pit during the searing hot Phoenix summer. Great workmanship!”

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Posted 5 years ago

“We have a hex shaped fire pit and all commercially available covers didn’t fit the dimensions. We went to Alco with their online simple to use order form, added specific dimensions, picked material and details and when received it fit perfectly and is of great quality. Should withstand all the elements of nature for years to come”

Helpful Report

Posted 5 years ago

“I purchased this cover for our uncovered deck. The Mississippi River is practically our backyard. We also live in the midwest. Our views are spectacular. However the winds can be extremly strong throughout all seasons. This cover fits perfectly!!!! The winds barely move the cover. The cover is very thick and takes a beating. No rips or tares!!!! I am very very happy with our cover!!!!”

Helpful Report

Posted 5 years ago

“We have an oversized sectional, coffee table and small gas fire column on our deck. I previously had ordered covers for these pieces that never lasted more than a year or two and never fit quite right. When searching for replacement covers, I stumbled across Alco custom covers and couldn't be happier! The material is so heavy-duty and the covers fit perfectly. Well worth the wait and the cost! We are planning to order covers for our table and chairs next because we love them so much.”

Helpful Report

Posted 5 years ago

“Great company to deal with. Final product is perfect. Will use again and again.”

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Posted 5 years ago

“I love my new custom covers and they look so much better than off-the-shelf versions!! Great fit, high quality. You get what you pay for. I recommend you take the time to measure carefully for the best fit.”

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Posted 5 years ago

“We ordered a cover for our outdoor sectional and it fit absolutely perfect. The quality is amazing and will last for years to come. We loved it so much we ended ordering 5 additional covers (dining set, 2 captains chairs / ottomans, heater and lounge chairs). So happy we discovered Alco Covers!”

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Posted 5 years ago

“Awesome cover !! Craftsmanship is stellar, will recommend this guys to everyone , great job !! Good service and easy to follow instruction on line thank you guys!!”

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Posted 5 years ago

“We received our new covers today. We love them and fit like a glove. I would highly recommend these covers. VERY VERY HAPPY.”

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Posted 5 years ago

“Sadly, I’ve had the same experience as Peter James only I’ve been waiting since September 19!!! Emailed them... no response... called them 15 times always getting a woman’s voicemail. Left a message... still no response. They sure were quick to take my money yet I have no idea when or IF I’ll ever get this custom cover”

Helpful Report

Posted 5 years ago

Hello, We apologize for the lack of communication and appreciate the feedback. We have in fact had a few issues with a phone provider and "missing" calls like yours and are actively working on resolving them. You can email Oliver directly as he runs the order update department. His email is oliver@alcocovers.com. We sincerely apologize for the inconvenience.

Posted 5 years ago

“We ordered a cover for our fire pit to protect the stainless steel burner from the rain and weather. It works great and fits like a glove and the quality of the material is very durable! Would highly recommend Alcocovers!”

Helpful Report

Posted 5 years ago

“We were looking for a storage situation for all of our patio cushions during our wet season, (brief though it is), and we looked at storage boxes that just took up too much space outside. So we figured that if we laid all of the cushions on the patio love seat and got a custom made cover to fit over everything it would be a good solution. We received the cover a few weeks later and it fits perfectly, problem solved and the green plastic material is heavy and durable and well constructed!”

Helpful Report

Posted 5 years ago

“Quality superb, fast turn around time. Fits precise.”

Helpful Report

Posted 5 years ago

alcocovers.com is rated 4.8 based on 1,434 reviews