alcocovers.com Reviews

Name: alcocovers.com
Rating: 4.84

4.8 Rating 1,418 Reviews

96 %

of reviewers recommend alcocovers.com

Company Reviews

Metrics

4.8

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a cover for my outdoor fire pit table. I am very happy with this product. Durable, attractive and a perfect fit for a reasonable price.”

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Posted 5 years ago

“Great products. Horrible customer service. They could not complete my order that was promised in two weeks. Ended up being two months. I would call and email and get told two different things by two different people and neither would follow through. My patio furniture covers are great (why my review is rated as high as it is) but my air curtain came up short of expectations. I was shipped a 10' air curtain with 8' of mounting track. I subtracted the 3" (height) from my order based on the websites recommendations for my type of mounting and they took off an additional 3" so now my curtain is not serving it's intended purpose. I have to stack 2x4's under I to use it. Very disappointed.”

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Posted 5 years ago

“Quick and easy”

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Posted 5 years ago

“Ordered two custom covers from Alco for a pair of fire columns. Both are a perfect fit. I'm especially impressed by the quality of fabric and construction. They even have convenient tabs on the side that help with putting them on and taking them off. First class customer service too!”

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Posted 5 years ago

“Quick, easy. I wish I had a contact number to call to add more details”

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Posted 5 years ago

“The site made ordering the correct size and shape very easy. And as another plus they even gave me the options to order the best thing to fasten the cover with.”

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Posted 5 years ago

“Ordering process was simple and I am excited to finally get a cover that actually fits our outdoor sectional.”

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Posted 5 years ago

“Very easy to follow, straight forward information,looking forward to my cover !!”

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Posted 5 years ago

“Bought a custom cover. Had no issues with measuring, ordering or communications. I highly recommend. The cover arrived and fit perfectly. Quality appears excellent.”

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Posted 5 years ago

“Easy order process and confirmation. Can’t wait to get my fire pit cover!”

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Posted 5 years ago

“The whole process was straight forward and rather easy. Follow measuring instructions and record on their website...thats it..”

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Posted 5 years ago

“The website for ordering a custom cover was convenient and easy to understand the instruction for measuring. They have several options to choose as far as size of furniture. I would use them again.”

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Posted 5 years ago

“Ordering process was so easy! Great instructions and 4 easy steps. Looking forward to receiving the cover and using it.”

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Posted 5 years ago

“Made the cover incorrectly. No umbrella hole or zipper as requested. Never responded when I can receive a new one. I emailed 4 times, and called. Never answer phones or emails. Awful customer service”

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Posted 5 years ago

Hi Richard, I apologize for the error on your order. Please keep your current cover and we will work on a replacement for free. Please email me personally so that we can iron out the details to get this corrected. Thanks. matt@alcocovers.com

Posted 5 years ago

“This is a well-designed order system that makes it easy to choose from many options. The prices seem quite reasonable for custom made covers.”

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Posted 5 years ago

“Your website process for ordering custom covers is extremely easy & convenient and you have great options! Thank you!”

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Posted 5 years ago

“I ordered a custom cover by providing a drawing and Alco provided an accurate, excellent cover. I was unsure of the unseen, (by me), HD material, but it turned out great. I was impressed enough to immediately order a second custom cover for another application. Custom covers fit, look, and perform so much better than generic covers. To me, Alco covers are worth their price and are a true value.”

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Posted 5 years ago

“Super easy to follow and get custom order placed”

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Posted 5 years ago

“Easy ordering system. I like the idea that you are able to attach photos of the items that covers are being made for.”

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Posted 5 years ago

“The cover fit perfectly and seems to be of good quality. Alcocovers did a fantastic job. I would certainly recommend using them for any of your cover needs.”

Helpful Report

Posted 5 years ago

alcocovers.com is rated 4.8 based on 1,418 reviews