alcocovers.com Reviews

Name: alcocovers.com
Rating: 4.84

4.8 Rating 1,513 Reviews

97 %

of reviewers recommend alcocovers.com

Company Reviews

Metrics

4.8

Based on 1,513 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product. Pretty easy process to get the measurements and order. Cover came exactly as billed and perfectly fits the furniture which has unusual shape and dimensions. Tough water proof material. Looks good”

Helpful Report

Posted 1 year ago

“the fit, feel and look of the cover was far better than I had imagined. Very pleased with the product.”

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Posted 1 year ago

“Everything seemed to go pretty well through the transaction, except that "Gretchen" would NOT answer our question: WHERE ARE YOUR COVERS MANUFACTURED? Our only reference is the statement on every single page on their website that claims that their HQ is in Jacksonville, Florida. Today we received the cover via DHL from PAKISTAN. Goodbye US Dollars and American jobs - and they refuse to even be honest with us when we ask that specific question. Never buying from these liars again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We value all feedback to help us grow. As called out on our "about us" page, which is on every page of our website, we state (and with a global map) the locations that we ship from. https://www.alcocovers.com/about-us/. We are sorry you had a bad experience.

Posted 1 year ago

“We are very pleased with the custom made covers. They are great at measuring and charting against photos to ensure we get exactly what we need. We have purchased several different designs from this company and will continue to use them. Customer service, delivery, accuracy all spot on!”

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Posted 1 year ago

Thank you Kim! Glad you like it

Posted 1 year ago

“From the first contact with customer service I got great communication and feedback on my project with the many changes I made. The process was very simple and the price was very reasonable even better than I expected. I will definitely use Alcovers again for future projects.”

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Posted 1 year ago

Thank you Ryan! We strive to provide great service

Posted 1 year ago

“Fast quick service. Much better than buying a tarp and bungee cord. Get it custom”

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Posted 1 year ago

Thank you. Quality is what we do best

Posted 1 year ago

“I have a lovely large ceramic urn in my Midwestern garden which I had recently turned into a small fountain. It needed a cover from rain and snow in the winter when it wouldn’t be used. But it’s a beautiful urn which continues to give the garden some color throughout the year, so I didn’t want to cover completely. I asked for a “shower cap for a jam jar” and given the dimensions Alco crafted a perfect fit. It took a little discussion, but in the end we got there. Kudos to them.”

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Posted 1 year ago

“This was my 2nd cover from them. My first cover was for a small wood holder for the outside. I have the diminutions from amazon and upload a pic of what I was covering. It fit perfect. The last cover I just bought: I needed a custom cover for my fire pit to keep it "dry" during the winter. I am an engineer and designed exactly what I wanted, and they took my drawing and made it happen. But all and all I am very happy. I definitely recommend them to anyone with custom or stock jobs. P.S. I only removed one star due to the communication difficulties we had with answering my questions.”

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Posted 1 year ago

“I did have to take a star off because it took so long for us to get our covers. Though the covers fit perfectly and work well for what we got them for. Hopefully it works out well because we just started using them so we don't know how they will hold up in our extreme weather. So far they fit really well and work great.”

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Posted 1 year ago

“Amazing!! I was so impressed with these covers that I immediately ordered 3 more. After having spent thousands on other covers that are falling apart in a few short years, I will only be buying alco covers from now on. Excellent customer service too. Trust me - you won’t be disappointed.”

Helpful Report

Posted 1 year ago

“I received covers from ALCO for outdoor furniture that exceed expectations. Meeting the demands to protect from the elements the covers as well present a favorable fashionable appearance. In the online submission for non-standard shaped furniture, including sofa, ottoman, and end tables, ALCO professional staff returned photos of the furniture to validate measurements prior to fabrication which ensured the quality and protective requirements of those covers to the measured specifications. ALCO LLC is my go-to vendor for excellent fit covers that may needed in the future.”

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Posted 1 year ago

“We got our net. It was made to our specifications and the quality is very good. We are happy with the product and the price was well worth it.”

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Posted 1 year ago

“Best price around. Exactly as advertised.”

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Posted 1 year ago

“Alco Covers are awesome! Three orders....perfect every time! This last order was for our outdoor shower. Perfect fit!”

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Posted 1 year ago

“I ordered cover for an irregular shaped outdoor kitchen, a fire pit and pizza oven. They fit perfectly and stand up well to Wisconsin winter. I’d recommend the higher quality covering. After few season has not faded at all”

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Posted 1 year ago

“This product is made by special order! It takes time to build the product but patients pays off! Cover fits perfectly and i saved hundreds of dollars over SnapOn!”

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Posted 1 year ago

“The cover is of good quality, no flaws and was the correct size and color. I had to follow-up to learn of the status of the order, but once I did, Sheila was great at filling me in on the progress and timing of shipping.”

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Posted 1 year ago

“Order a special cover for a toolbox that was a odd shape because of a cabinet on the end of the box. Cover came in and fit perfectly. Excellent pricing, great customer service.”

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Posted 1 year ago

“I ordered a custom cover for my 94 gallon offset smoker. This cover was a little tricky given the 7 ft tall stack and a large counterbalance that sat 18 inches above the main chamber angling back. I submitted photos, drawing, and dimensions to Alco and they nailed the fit perfectly. The team was great to work with and I was surprised at how quickly the cover arrived. It is heavy duty and I am thankful it arrived when it did as we are moving into winter quickly here in Western NY. I highly recommend this team and their covers.”

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Posted 1 year ago

“I was trying to find a cover for my safe to no luck found Elco covers sent them some measurements, and they sent me the most perfect cover I have ever seen in my life. The quality of work is the unbelief materials the same time in making it and shipping it fantastic best color I’ve ever seen. Would give him six stars if I could.”

Helpful Report

Posted 1 year ago

alcocovers.com is rated 4.8 based on 1,513 reviews