alcocovers.com Reviews

Name: alcocovers.com
Rating: 4.84

4.8 Rating 1,418 Reviews

96 %

of reviewers recommend alcocovers.com

Company Reviews

Metrics

4.8

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This product is made by special order! It takes time to build the product but patients pays off! Cover fits perfectly and i saved hundreds of dollars over SnapOn!”

Helpful Report

Posted 1 year ago

“The cover is of good quality, no flaws and was the correct size and color. I had to follow-up to learn of the status of the order, but once I did, Sheila was great at filling me in on the progress and timing of shipping.”

Helpful Report

Posted 1 year ago

“Order a special cover for a toolbox that was a odd shape because of a cabinet on the end of the box. Cover came in and fit perfectly. Excellent pricing, great customer service.”

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Posted 1 year ago

“I ordered a custom cover for my 94 gallon offset smoker. This cover was a little tricky given the 7 ft tall stack and a large counterbalance that sat 18 inches above the main chamber angling back. I submitted photos, drawing, and dimensions to Alco and they nailed the fit perfectly. The team was great to work with and I was surprised at how quickly the cover arrived. It is heavy duty and I am thankful it arrived when it did as we are moving into winter quickly here in Western NY. I highly recommend this team and their covers.”

Helpful Report

Posted 1 year ago

“I was trying to find a cover for my safe to no luck found Elco covers sent them some measurements, and they sent me the most perfect cover I have ever seen in my life. The quality of work is the unbelief materials the same time in making it and shipping it fantastic best color I’ve ever seen. Would give him six stars if I could.”

Helpful Report

Posted 1 year ago

“These covers are extremely well made using high quality materials. I've had two custom covers, one for a Daikan AC condensing unit and most recently ad odd shaped outdoor fan. The fit was perfect in both cases and I expect many seasons of use. The are not inexpensive but like anything else you get what you pay for. My only complaint is minor in that CS could do a better job keeping customers updated as the lead times can be 3-4 weeks in some cases and eventually just show up at the door without getting ship notification.”

Helpful Report

Posted 1 year ago

“After only (one) year the Fire Pit cover that came with the Fire Pit had a tear and leaked water. While the manufacturer offered a new cover (at an exorbitant price) I ordered the NEW cover (with exact size/fitting directions) from ALCOCOVERS. I am very pleased with the sturdy, thick cover and believe it will assure that the Fire Pit will work for years to come..”

Helpful Report

Posted 1 year ago

“I ordered a custom cover fir my patio fire place and the cover is amazing! It is built with high quality,, waterproof and perfect fit! The cover was delivered on time. I am very happy with my product and now putting in another request for an outdoor pizza oven / pizza counter. Thank you for the great cover!”

Helpful Report

Posted 1 year ago

“You'll pay a bit more but you'll receive a quality cover built to actually do its job. We are very very happy and would strongly recommend.”

Helpful Report

Posted 1 year ago

“The custom fitting is really nice however the vinyl looks very very cheap. Candidly it looks like someone went to Home Depot purchased tarps and sewed them together.”

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Posted 1 year ago

“cover fits perfectly per drawing, highly recommend for custom covers. excellent craftsmanship!”

Helpful Report

Posted 1 year ago

“Beware if used in hot Arizona. I just removed mine from first summer season and the heat melted parts of the cover to the skylight which can't be cleaned up. I now need to replace the skylights. Would like to have known about this as a possible concern. I would recommend putting a towel, blanket, whatever to protect the skylight from the cover. Pretty disappointing to have happen.”

Helpful Report

Posted 1 year ago

“received cover within 7 days once order was confirmed and paid. Cover is of good quality and fit perfectly. Only issue was getting initial quote for custom order, but very smooth process following that. Ordering more of the covers from ALCO.”

Helpful Report

Posted 1 year ago

“Great product. Excellent service!!”

Helpful Report

Posted 1 year ago

“Very well made at a reasonable price. Received my order within 7 days. Would definitely do it again. AAA+++”

Helpful Report

Posted 1 year ago

“My custom cover arrived packed well. Once I unpacked it the first thing I noticed was the weight and quality of the cover. The color was perfect and the overall build was just what I ordered. Fits perfectly for my unique application. I need four more just like it and will be ordering soon. Also Love the fact I could virtually build it to what shape and size I needed. Other sites limit you in size but not here. Worth the cost for sure. Thank you!”

Helpful Report

Posted 1 year ago

“Excellent customer service and the production team knew their business.”

Helpful Report

Posted 1 year ago

“Thought I would find a reputable company that specializes in custom skylight covers. When ordering I followed the suggestions on their website. Ordered the very best. Product arrived(never any shipping info)and it was not as advertised so I contacted customer service. They said they would call me back. No call back. Called the next day and spoke with Jed. Jed said their website did not show fastener in each corner of the cover. I asked if he needed me to send him a screenshot or would he like to go on Alcos website while we were on the phone. He went to the page and said "Oh, thats a mistake, I will have to have IT change that". He said that is not the best fastening system for a skylight anyways. I said lets look again at your website and lo and behold, the fastening system I chose say "Best for wind". His response was I will have to notify IT and have that changed. So I asked if they would refund my money or remake the cover. He said he or the production manager would get back to me. After a week of no call or email i sent another email. Jed emailed me back and offered a 20% refund if I keep the cover. I replied that I would either like a full refund or the cover remade properly. No response. It has been a month now and my skylight cover is held on with a ratchet strap. If you are looking for quality work or decent customer service, I WOULD NOT RECOMMEND ALCO. All of this over a $70 skylight cover.”

Helpful Report

Posted 1 year ago

“I needed a cover for a custom outdoor kitchen. After submitting a picture and the measurements requested I received the cover that was heavy duty and fit perfectly. Slight delay on receiving the cover, not a problem.”

Helpful Report

Posted 1 year ago

“I ordered a custom made cover for our umbrella base that would allow you to take on and off without removing the umbrella. The process was very easy, and even though it was not a very large order they very responsive and helpful. I got the new cover within a week and it fits and looks great. Price was reasonable and the cover has a five year warranty.”

Helpful Report

Posted 1 year ago

alcocovers.com is rated 4.8 based on 1,418 reviews