alcocovers.com Reviews

Name: alcocovers.com
Rating: 4.84

4.8 Rating 1,419 Reviews

96 %

of reviewers recommend alcocovers.com

Company Reviews

Metrics

4.8

Based on 1,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cover fit perfectly and seems to be of good quality. Alcocovers did a fantastic job. I would certainly recommend using them for any of your cover needs.”

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Posted 5 years ago

“We are very happy with the serving cart cover. It will definitely be weatherproof. We are happy we selected the option of a Velcro opening. An area that can be improved on is communication when order is delayed, shipped, etc.”

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Posted 5 years ago

“Great website with thorough information that made it fairly easy to order. I only had one question that was answered instantly using the chat feature. I am very happy with the quality and look of my covers. I was also satisfied with the time it took to receive my order because their website clearly stated it was made to order and gave the estimated production time. I also received updates via text and email. I would definitely order from them again.”

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Posted 5 years ago

“Ordered a cover that was promised within 2 weeks. Called numerous times after the two weeks and given different excuses each time about why it hadn't shipped yet. after 3 1/2 weeks they said it was in production and they didn't have an estimate on when it would ship. Cancelled the order.”

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Posted 5 years ago

Hi George, I apologize for the delay on your order. We did unfortunately have our shipper lose a few hundred orders which caused a backlog of communication issues and delays on our end. We appreciate your input and promise to do better next time Please feel free to contact me personally if you still have unresolved issues. matt@alcocovers.com

Posted 5 years ago

“The service from this company was terrible. My order showed up a month late and incorrect. When attempting to get them to fix it, they refused. Go elsewhere - this company is horrible.”

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Posted 5 years ago

Hi , I apologize for the delay on your order. We did unfortunately have our shipper lose a few hundred orders which caused a backlog of communication issues and delays on our end. We appreciate your input and promise to do better next time Please feel free to contact me personally if you still have unresolved issues. matt@alcocovers.com

Posted 5 years ago

“Easy process, quick response”

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Posted 5 years ago

“We ordered a custom cover and it works great. Excellent craftsmanship, material, and fit. Took a little longer to received than advertised, but overall good experience.”

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Posted 5 years ago

“made my order for my cappuccino machine cover (custom) then saw some mixed reviews which were slightly concerning. I am 100% happy with the service, communication and delivery of my cover. whatever issues they may have had seem to be sorted and I will be ordering another cover for my pizza oven directly!”

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Posted 5 years ago

“Awaiting ordered cover Ordering via computer was fairly easy.”

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Posted 5 years ago

“Ordering is easy but seems production takes a bit of time. Good communication on changes but this will delay production and arrival of finished product.”

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Posted 5 years ago

“They sent me a text message at 5am asking for this ordering process review :-/”

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Posted 5 years ago

We apologize if the text came through at such an early hour. Occasionally, there are minor delays on these going through for various reasons

Posted 5 years ago

“Ordering was easy, can't wait too see end result.”

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Posted 5 years ago

“Process is easy, but end result is more important.”

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Posted 5 years ago

“Ordering was so easy! Can’t wait to see the outcome.”

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Posted 5 years ago

“I placed an order on 8/3 where it indicate the item would be produced and shipped in 8-10 days. On 8/7 I was notified there would then be an additional 8 bus days for production, 1 day to pack and 3-4 to ship. I have followed up and gotten 1 excuse after another after being told that it was sitting there waiting for the shipper to pick up. Today is 8/23, it has been 15 Business Days and 20 Calendar Days and I haven't had a response back. Our new furniture has now completely faded in the sun...being told I cannot cancel or get a refund because they "are too busy" this summer. I'm happy business is good, but my experience has not been. Buyer beware before you order that they are not meeting their own estimates. I now ordered from another company and received those within this week.”

Helpful Report

Posted 5 years ago

Hi Mary, I apologize for the delay on your order. We did unfortunately have our shipper lose a few hundred orders which caused a backlog of communication issues and delays on our end but the answers that you received are not acceptable. I am personally looking into the issues with your order. We appreciate your input and promise to do better next time Please feel free to contact me personally if you still have unresolved issues. matt@alcocovers.com

Posted 5 years ago

“So far so good”

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Posted 5 years ago

“I found it very easy to place my order. I just measured my barbecue cabinet and sent pictures of the cabinet as Alco requested and later that day they sent me a text stating my cover was in the process of being made. I can’t wait to get the final product.”

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Posted 5 years ago

“The guided process for measuring your furniture for the cover was very easy to follow and made the whole process simple”

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Posted 5 years ago

“The order process was very easy and especially if you want to provide a picture was great.”

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Posted 5 years ago

“My custom fire pit cover was the perfect fit.”

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Posted 5 years ago

alcocovers.com is rated 4.8 based on 1,419 reviews