alcocovers.com Reviews

Name: alcocovers.com
Rating: 4.84

4.8 Rating 1,418 Reviews

96 %

of reviewers recommend alcocovers.com

Company Reviews

Metrics

4.8

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I at first was happy with the product, but frustrated when the covers for some adirondack style chairs I and my late husband made were not the right size - they made them according to the measurements asked for on the site - plus I sent pics front and side, but noone caught that they had an extra amount of 'tilt back' and needed an additional measurement. Part of them would still be exposed and I had already replaced some parts due to wood rot. I went to customer service and explained and they got permission to remake them. They asked for a great many more measurements and this time when they came they covered entirely to the ground. They look good, are of a good quality, and I am relieved. I paid nothing more, nor for the shipping. I have not generally had need to reorder from a company, but given that it happened this time, I'm glad it was this company! Give them your business - you are in good hands.”

Helpful Report

Posted 3 years ago

“Love the cover for my Bull extra large pizza oven. Fit perfectly. Needed to go through a lot of measurements to send to Alco but worth the effort. Strongly recommend using the upgraded material. Also considering asking Alco to recall my template. Alco is pleasure to work with. Highly recommended.”

Helpful Report

Posted 3 years ago

“From the first connection we made online to the delivery, we were very thankful for the professional work done by all of those at Alco. Our friends recommended them. We live in an area near the beach in Southern California with plenty of sun, moisture (fog) and winds. The previous covers we purchased were generic one-side-doesn't-fit-all. Having something with precise measurements, and going back and forth via email to get it all nailed down, makes a huge difference. An upgrade to the thicker material, the decision to go with one giant cover vs. two separate covers and walking through the process was fantastic customer service through Regine.”

Helpful Report

Posted 3 years ago

“Very detailed in getting the measurements correct and Regine was very helpful and listened to the customer's need.”

Helpful Report

Posted 3 years ago

“Ordered multiple custom covers for various deck furniture - chair, sofa, dining table, grill station. The covers look amazing, good feel and weight to them, feel comfortable that they will withstand high winds. The ordering process was a pleasure as well, Regine ensured that all my needs for the custom grill station were met and kept me updated on any changes. I am ordering two more covers for two coffee tables that we added.”

Helpful Report

Posted 3 years ago

“Color fabric and design was exactly what we wanted. The price was great and we love our cover! Perfect snd highly recommend.”

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Posted 3 years ago

“Great job by the team at ALCO! Regine provided terrific customer service to ensure the odd-shaped/three-piece love seat sectional was precisely measured for a perfect custom fit. And the quality of the material proved to be exceptional with the "coffee" color we chose turned out to be very pleasing. I'll definitely keep ALCO in mind for any of our future needs. Great experience and highly recommend them!”

Helpful Report

Posted 3 years ago

“I don't normally do this, but I needed to reach out to let you know how absolutely thrilled I am with the cover your company made for my outdoor sectional sofa. After a few emails back and forth to verify measurements, the cover was delivered. Although the packaging was torn, there was no damage to the cover. We placed it over the sectional and the fit was perfect. The quality of the cover is exceptional and I have to commend your company for its workmanship, detail to exact fit and quality of the material used. Please feel free to use this review as you see fit. I've attached a photo of the cover in use. Wishing you great success! Deborah Loban”

Helpful Report

Posted 3 years ago

“Measure, remeasure, order, install. That Is all it takes at ALCO. These people make it easy.”

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Posted 3 years ago

“We have ordered several plastic covers for our outdoor furniture in the mountain. We have been so happy with the quality, price and product. We would definitely recommend Alcovers for anyone needing customer plastic covers.”

Helpful Report

Posted 3 years ago

“We ordered a custom cover for a very large oval table and eight chairs. We followed the guide on line and it fits perfectly! This was a follow on order to a fire pit cover that is equally awesome. Can’t go wrong with ALCO Custom Covers!”

Helpful Report

Posted 3 years ago

“We are very happy with the custom fire pit cover we ordered. Measuring was easy with their instructions and delivery was quick. The material is heavy and the cover is well made - it should last for many years.”

Helpful Report

Posted 3 years ago

“I bought a custom made cover for my custom made grill cart and I'm very happy with both the quality and the fit. the rep helped me gather all the measurements to ensure a proper fit of it based on a picture I took which I thought it was very clever and to my surprise the cover end up fitting everything prefect. I also loved all the customization you can do to it. Although the wait for getting the cover is understandingly longer than a pre-made product, it's priced just right and it's worth the wait. So far I've had it for 3-4 months and the cover is holding up great to already extreme weather (-20 F - 115 F).”

Helpful Report

Posted 3 years ago

“Excellent product, made to my exact measurements. Very responsive customer service.”

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Posted 3 years ago

“I just received my cover for my outdoor couch. They made it quickly after i got them the measurements. It appears that its going to hold up quite well, good heavy material. I would definately reccomend this product to others”

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Posted 3 years ago

“Great quality and it stays in place.”

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Posted 3 years ago

“GREAT PRODUCT, CUSTOM FIT PERFECT, GOOD QUALITY MATERIAL SHOULD LAST A LONG TIME! SHIPPING WAS RELATIVELY QUICK FOR A CUSTOM MADE TO ORDER COVER. WOULD HIGHLY RECCOMEND FOR ANY COVER NEEDS.”

Helpful Report

Posted 3 years ago

“Alco does an amazing job producing high quality covers. I've ordered several from them now for our outdoor furniture and the quality is top notch. They can customize covers to fit any type of piece. Bravo!”

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Posted 3 years ago

“The cover is a nice quality. We really like it.”

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Posted 3 years ago

“Perfect fitting!”

Helpful Report

Posted 3 years ago

alcocovers.com is rated 4.8 based on 1,418 reviews