Aldermore Bank Reviews

Name: Aldermore Bank
Rating: 1.66

1.7 Rating 112 Reviews

16 %

of reviewers recommend Aldermore Bank

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1.7

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Aldermore Bank 5 star review on 21st November 2024

AVA LINDA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worse experience in my life! Please avoid them. They delay the application asking the same question all over again and decreased the amount 2 times! We lost our buyer because of that. Shocking communication. Checking cases and putting back on the queue for another few weeks to check it again. 4 months off extreme stress. Not worthy at all. Never again!”

Helpful Report

Posted 1 year ago

“Rather pathetic excuse of a bank. With bizarre restrictions on paying monies INTO the account.”

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Posted 1 year ago

“I have switched my nominated bank account linked to my savings account, sent the requisite form and bank statement from my new account, 2 weeks later they have not updated my nominated bank details. There has been no response to my secure messages and I waited for ever to get through on the phone which got me nowhere. This means I cannot access my deposited funds in my savings account. I wish I had never heard of Aldermore and as soon as I can I will withdraw my funds and close the account. Avoid Aldermore like the plague.”

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Posted 1 year ago

“Messages receive a response that a reply will take 15-17 working days!”

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Posted 1 year ago

“The ONE STAR is for the lovely young lady called me eventually from Aldermore and assured me that everything will be up and running before the end of this week. However, ZERO stars for Aldermore. I am still waiting for my CUSTOMER ID and return of my bank statement which was required for authentication. This has been going on since the 17/11/22”

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Posted 2 years ago

“I recently closed an ISA with them and unfortunately I had closed the nominated account for the funds to go to. After 3 days of unanswered phone calls totalling over 1 hour I got in touch and they said the money would be back with them and they would send me a cheque within 3 days. That was over 2 weeks ago still nothing. They aren't answering the phones and we're up to around another 2 hours waiting for an answer. Only automated replies to all my daily emails. They still have £ 16k of my money and I don't know how to access it. Customer service non existent.”

Helpful Report

Posted 2 years ago

“I applied for a fixed rate Isa on the 23 Nov by sending in a copy of my bank account for verification. I have not heard one word from them, and after phoning day after day and waiting a minimum of 30 minutes each day and 1 hour for 1 day, I have not been able to make any contact and I still haven't heard from them and now it is the 6th Dec so I have past the depositing time for the account to be set up. What a waste of time. Terry M”

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Posted 2 years ago

“opened a easy access account today, excellent rate on 30 day account offered ,no problems whatsoever,I've banked with aldermore before and found no problems,”

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Posted 2 years ago

“Have to say I was nervous of opening an account on line with a bank I had never heard of that has had such mixed reviews but hand in heart it has gone really well. I’ve easily and quickly transferred my ISA that was earning nothing into a high interest account. All my paperwork has come through. I can access my online account and I’m happy. Weird not talking to a human being though. This has been a real leap of faith.”

Helpful Report

Posted 2 years ago

“Absolutely dreadful customer service telephone line. I have no way of going online (one of the issues) so to have 45 minutes of a message telling me to go online because they're 'sorry about the delay in answering' is really aggravating. Finally get through to be told it's because of 'all the new customers they're getting'. I think it's most certainly because of the insufficient number of staff working there. So sick of companies like this and their BS.”

Helpful Report

Posted 2 years ago

“Aldermore do not look after their staff Communication is poor Systems are not fit for purpose CEO is making Aldermore worse”

Helpful Report

Posted 2 years ago

“I tried to access my online savings account but unable to get through log in even though all the details were correct. Maybe because I have not tried to access for 18 months. Waited 45 minutes on phone having chosen option for difficulties accessing online account and never answered (Friday afternoon) and message repeatedly playing to advise going online. Like many other organisations, just no attempt to provide a decent telephone service. I am using the post to close my account and will not use Aldemore again.”

Helpful Report

Posted 2 years ago

“I would strongly recommend to avoid this bank for mortgages. Communication is poor and they are very slow to act. Due to the mini budget they pulled our mortgage application even though we made the application beginning of July. They say their turn around is 21 days.”

Helpful Report

Posted 2 years ago

“Have had various types of savings accounts. All with no problems whatsoever. As long as I don't exceed the agreed parameters, and stick to the rules and regulations and terms, everything is/has been exactly as stated at the time of the original agreement. Transfers of monies has always been easy. Rates go up and down (unless you opt for a fixed rate/term account) as with all banks and they are no different to any other bank there. They make money from collating and handling our money and the system fluctuates, according to the markets. It's a simple process! You ask, they offer, you read it fully, and then accept or refuse. Only after that, if they fail to meet their side of the bargain, do you have a right to complain and then do it directly with Aldermore. Not on some public forum which is yet another bitching site. I can't understand all the bleating and one sided stories on these reviews. We all have the option to go back to a face to face with a bank official and not bother with online banks at all.”

Helpful Report

Posted 2 years ago

“Waited 2+ months and then got rejected without reason. With the rates going up it's now harder to apply anywhere. I do not reccomend this company because they are rubbish at checking paperwork regardless of what proof you provide and would find any excuse to keep you waiting only to reject you. Advise you apply elsewhere.”

Helpful Report

Posted 2 years ago

“The worst application process ever, 18 weeks of total hell trying to get a mortgage , wouldn’t include half our income even though it was on self assessment , kept asking for things every few weeks, reduced loan amount by 25k due to cost of living then £20k reduction because I owed 2k student loan 🙈 worst ever company to deal with. After 20 weeks and moving the date of entry 3 times I have had to go to another company as they reduced loan again by £50k even though we gave them everything they needed. Absolute joke .”

Helpful Report

Posted 2 years ago

“ONE OF THE SLOW LENDERS….DO NOT USE THEM AT ALL…I applied for two BTL applications through broker L&C. It took Aldermore more than 4 months to issue the offer.. There underwriters never review the information properly and always keep asking for documents which adds unnecessary delays. If you submit something they will put back the application in the queue. On top of this they never tell you the correct SLA. Every time I called them there staff lied and gave different answers. Because of there incompetency one of my seller dropped. As this was multi product Aldermore cancelled other offer and I lost around £1500…! Avoid them as much as you can. Pay little extra but get things done quickly and properly but do not use them at all….!”

Helpful Report

Posted 2 years ago

“Very slow very bad 3 times thy changed the rate asking silly question + document and document's! My case was remortgage thy gave me AIP first after that keep asking documents! Still waiting for the offer I chose the house agent called and emailed me every time. It’s shame full I just say I m waiting for Aldermore offers. Thy make me so stress I don’t know what’s going on this week my last week to wait and wait!”

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Posted 2 years ago

“Very bad bank very slow always changing the rate , wasting time, keep changing the rate ,”

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Posted 2 years ago

“Took 3 months asked for so many documents to do 2x portfolio re mortgages only to be told they wont do them. The interest rates have since gone up 3 times. That's why they didnt do them. They would now tye rates are higher. Shocking company. Mortgage advice bureau who we use said they will never use these again.”

Helpful Report

Posted 2 years ago

Aldermore Bank is rated 1.7 based on 112 reviews