Aldermore Bank Reviews

Name: Aldermore Bank
Rating: 1.66

1.7 Rating 112 Reviews

16 %

of reviewers recommend Aldermore Bank

Company Reviews

Questions

Metrics

1.7

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Aldermore Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aldermore Bank 5 star review on 21st November 2024

AVA LINDA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had the most shocking experience with this bank trying to transfer a significant sum to put into a cash ISA, this process started at the beginning of February and the transfer is still incomplete due to their inefficiency. After all the disgraceful reviews you would think Ben Taylor their customer experience executive would do something about this . I’m loosing cash if this continues I will be dealing with the ombudsman”

Helpful Report

Posted 8 months ago

“Awful service that screams inexperience. Value was 22% under guide price with no comments or method to challenge or question.”

Helpful Report

Posted 8 months ago

“Don't waste your time on theses. It would be 0 stars from me if that was an option. They give you an agreement in principle. They let you put an offer in on a house. They say they are happy you can make the repayments. They let you instruct your solicitors (which means a down payment). They send out a surveyor to the property (who is happy with it). Then at the last second when everything is about to get finalised they pull back their offer with no understandably explanation. Absolute joke of a company.”

Helpful Report

Posted 8 months ago

“really poor company to get a mortgage with, poor customer support and poor system, go to any othe rlending and avoid this one.”

Helpful Report

Posted 8 months ago

“Very poor service…the staff are very friendly but you cannot get sense out of the business…I must warn all potential investors that although interest rates are good with this African company owned by The First Rand Group you will have difficulty withdrawing your money….the bank is Uk government backed…but I would suggest you deposit your funds elsewhere”

Helpful Report

Posted 8 months ago

“Must be short of staff 1st in the que and still on hold for 1 hour 10 min what sort of company is this 🤔”

Helpful Report

Posted 10 months ago

“I was busy surfing the internet and crying for help after getting scammed by this broker and finally i got one with G a l w a y r e l i a n c e they did a wonderful and professional jobs and they carry me along through the process now i can rest from this headache they cause me...”

Helpful Report

Posted 10 months ago

“possessed a verified mortgage offer from this bank. eight months of account checks were completed.I eventually received the offer. As agreed upon during the offer procedure, I paid off my credit card debt. using their attorneys to handle the remortgage conveyancing. Had to give them extra money in fees. They then undervalued my house by $100,000, which required me to reapply for a loan and have further checks done. I eventually gave in to pressure to finish in order to keep my house, so I took on a higher interest rate. After I paid $5,000 for certain document processing, they withdrew my mortgage 24 hours before completion. I reported them to the money recovery organization KEZOOK, and I was able to get my money back.”

Helpful Report

Posted 10 months ago

“I was feeling crazy and helpless after talking to these con artists till I came across C O N C E P T S T R D / C O M. They were able to assist me in getting my money and profit back and getting started again within a few days after thoroughly reviewing the details of my account. Their exceptional work allowed me to regain what I had lost. You should get in touch with C O N C E P T S T R D / C O M if this scam broker deceived you since they advocate for sticking up for what is fair and reasonable.”

Helpful Report

Posted 10 months ago

“Trying to open a cash ISA but it’s taking far longer than it should and despite multiple phone calls chasing up and then assuring me it will all be set up within a day or two, I am still waiting for rthe ISA to be opened and the details sent to me. Considering cancelling the process as I worry that withdrawing my own money when the time is up will take even longer!”

Helpful Report

Posted 1 year ago

“Online bank, so avoid if you find doing things online difficult! T&C's clearly explain penalties for early withdrawals, so suggest they are read carefully before opening any account. Not had a problem moving money either way. Use common sense with regards to changing interest rates, not rely on Aldermore to give you the best rate in a fluctuating market. They are in it to make money after all!!”

Helpful Report

Posted 1 year ago

“Most unprofessional experience in respect of a mortgage application. Underwriters take weeks to make basic underwriting decisions and ask question that are irrelevant to the case. Far better lenders in the UK. Avoid”

Helpful Report

Posted 1 year ago

“I have used Aldermore for both Business and Private savings. The service has been very good and the interest rates some of the most competitive the in town.”

Helpful Report

Posted 1 year ago

“Absolutely shocking experience with Aldemore. Failed to cancel drawing funds into an isa that I had closed. Therefore received funds in error, delayed paying them back, then paid them back into the wrong account, incredibly poor systems and communications. I wish I’d never heard of them. Avoid at all costs”

Helpful Report

Posted 1 year ago

“They sign you up for an cash ISA then less than two weeks later put up the savings rate then refuse to change to the new rate without a huge penalty charge. Disgraceful, AVOID ALDERMORE. There are better and more reputable banks to invest with. After being long standing customers we will never use Aldermore again Latest, they asked for our details which were supplied a week ago and have failed to make contact, shockingly bad customer service.”

Helpful Report

Posted 1 year ago

“The slow pace at which they handle the underwriting process is a major deterrent for me when it comes to reapplying. It's unfortunate because they offer quality products, but their inefficiency makes me lean towards other lenders instead.”

Helpful Report

Posted 1 year ago

“Their underwriting process is exceedingly slow. If the underwriter requests additional information or documentation, your application is placed back in the queue, potentially delaying the review process by several more weeks. As a mortgage broker, I'm of the opinion that this pace stands no chance of competing with either mainstream lenders or other specialist lenders.”

Helpful Report

Posted 1 year ago

“excellent customer service”

Helpful Report

Posted 1 year ago

“Promised us our mortgage product was portable, 12 months in and looking to buy another property, suddenly informed that the portable element had been withdrawn 3 months ago due to financial crisis, told I'd have to redeem the mortgage and take out a new loan with a hike in mortgage rate which would almost double our monthly repayment. Scum,avoid at all cost, even our broker was appalled.”

Helpful Report

Posted 1 year ago

“Avoid! I opened an account a few years ago and sent a secure message to request the withdrawal of funds as the fixed period had passed (there was no obvious way to withdraw the funds online). I received no response to the secure message so phoned them to be told that I couldn’t access the money as the fixed period had started again. Apparently they had sent me a letter to advise that it would roll over into another fixed rate but I didn’t receive it. The advisor said I needed to write a letter explaining why I needed the money! I sent the letter and received a phone call today advising I couldn’t access my money unless I could prove hardship?! No, I’m not trying to claim benefits or the like, I just want access to MY money to spend it how I want to! I’ve had to raise a complaint and will report to the ombudsman if this is not resolved quickly. Absolutely shocking that a bank is making it as difficult as this. I worked in financial services for nearly 30 years and this sort of aggressive commercial behaviour is very dated!”

Helpful Report

Posted 1 year ago

Aldermore Bank is rated 1.7 based on 112 reviews