Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,329 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order with next day delivery on 27th December. It's now 28th December and no order has arrived. The most annoying thing is Aldi don't care, They say it's Yodals fault. Two days before Xmas Aldi where sending emails promising deliveries before Xmas. I'd been waiting over 10 days by then. Not acceptable Aldi Like you care!!!!”

Helpful Report

Posted 3 years ago

“Recently I bought chopped walnuts .The packet had no expiry date .Once opened, the nuts were stale and smelled foul.I have often noticed and felt that many items which Aldi sells are on the borderline of becoming stale..Similarly, I found that the oranges decomposed the following day after purchase.”

Aldi 2 star review on 27th December 2021

Helpful Report

Posted 3 years ago

“This evening at the McKinley Park Blasdell store a stock girl with a dark-haired ponytail was rude and non-helpful when I was forced to go in the back to get help in the dairy section, I couldn't reach down to retrieve the product I was looking for due to physical limitations. I did at first call out for someone but they didn't answer. She said "you can't come back here" without even asking what I needed. As an advanced age working-class woman with a positive IQ I knew that already and said that I called for assistance but no one helped me and then she had the audacity to walk away!!! This is not good customer service!!!”

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Posted 3 years ago

“I have shopped Aldi's for 3 years in Pa and have had an exceptional experience . After moving to Cookeville Tn, i have had moldy food on 2 occasions and sour tasting salmon. Called customer service...what a joke! They have lost a longtime customer.”

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Posted 3 years ago

“Bought a Free-range bronze rolypoly turkey to feed 11. We coked it in a sainsbury taste the difference turkey roasting in the bag kit. It was delicious, fed 9 with a whole breast left over. Bought all the vegetables from Aldi, sprouts, parsnips, carrots and two kinds of stuffing. A really successful Christmas lunch for the extended family. Thanks Aldi Hoddesdon.”

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Posted 3 years ago

“I placed an order on the 17th Dec paid for next day delivery Sat 18th Dec the order never arrived. The most annoying thing is Aldi we're sending me emails on Wed 22nd and Thur 23rd December saying Get your orders in today for delivery before Xmas. When they know they can't deliver an order that was placed 10 days before Xmas. I called the customer service and they said it was Yodal. So why are they sending emails a few days before Xmas promising delivery. Totally wrong and not at all fair to there customers.”

Helpful Report

Posted 3 years ago

“Thanks Aldi for wasting my money on a Xmas hamper that has not been delivered . Customer service need to answer phone calls and Aldi Should invest in using a better delivery company than Hermes. Never again . .”

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Posted 3 years ago

“Best shopping experience.. Every time.”

Helpful Report

Posted 3 years ago

“Would give no stars if I could - ordered Christmas hamper in October. I was notified at end of November it was with the local delivery depot- nothing arrived. Many many phone calls to Aldi later who also gave conflicting information to resolve issue. They eventually said they would send another hamper - I received confirmation last Sunday it would be delivered that Sunday. It didn’t arrive - cue yet more phone calls to Aldi, who quoted conflicting information from delivery company. One person in Customer services, after continually interrupting me then put the phone down on me. They seem incapable as a company of sending a parcel to a customer - why is this so difficult. Won’t be using them again. Offered a carrot but beaten with a stick and poorer financially for the hellish experience that is Aldi online…”

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Posted 3 years ago

“AVOID Aldi Ambiano electrical products - I purchased 2, both faulty, impossible to get repair, replace or refund out of Aldi, awful customer service, even with arbitration service involved.”

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Posted 3 years ago

“All ways my go to for the weekly shop with there unbeatable prices, leaving more money left over for there seasonal buys, whether it's all the foods and Confetti's for Christmas to BBQS and outdoor activities for the summer holidays.......#aldisgotitallsownup”

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Posted 3 years ago

“I loved the sausage patties at $5.xx. It was a good deal. Yesterday I went to buy some and they were $6.89!. A whopping $2 difference! I won't be purchasing any more.”

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Posted 3 years ago

“I want to thank you Aldi stand out to fight the inflation . It offers you a basic grocery need.”

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Posted 3 years ago

“Mrs Richards. How on earth can you give them 5 stars for a complaint? Hmmm. Lots of people always go into these inferior stores just to buy offers, food or otherwise.”

Helpful Report

Posted 3 years ago

“Customer service terrible. I purchased steam treacle pudding packs , all mould, Got in contact with their so called customer service, it was a joke, still not resolved. Disgusting service.”

Helpful Report

Posted 3 years ago

“I am not a regular shopper at Aldi because of their poor quality of fresh products. However, today, 6th December, I decided to give them another chance and ventured into my Dover, Kent store. This really is the last time I do so. I bought celery, snap peas and broccoli spears. The celery was utterly disgusting and full of dark brown slime inside! The snap peas were flimsy, soft and yellowish, which did not show up through packaging. Why did I do it? I do not know. Bad judgement? For sure. The store has had a revamp and did look better but the fresh produce still shocking. Also the extremely customer unfriendly checkouts designed to get you to pack at their annoying "packing area". The ridiculous thing about them is that few people do so. For myself, and others I know, this is the number one turn off for them in Aldi stores. Why do they do so? Because Aldi will never admit they are wrong. It is a climb down for them.”

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Posted 3 years ago

“Aldi mobile sim doesnt work in hospital when it was needed here in Geelong Victoria. NO service! When you want to talk about this and understand you have a woman in the Philippines.”

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Posted 3 years ago

“So much for having a 60 day returns policy! I was queuing up as Aldi opened to beat the rush as I had a bottle of alcohol bought in error that I needed to return. The bottle was as new and I had my original receipt. In-store I was told they have a no return/refund policy on alcohol and I needed to contact customer services, what should have been a simple transaction is now going to take much more time than it should. Come on Aldi, get your act together!”

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Posted 3 years ago

“Just received the Dickens set of Christmas characters absolutely fantastic size quality and price very impressed”

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Posted 3 years ago

“The check out girl would not give me a quarter for shopping cart to spend $150 or more?? She said she need cash. . That's it's not free. I only had Credit card? Soo I can't shop at your store???”

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Posted 3 years ago

Aldi is rated 2.5 based on 1,329 reviews