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Aldi Reviews

2.5 Rating 1,329 Reviews
36 %
of reviewers recommend Aldi
2.5
Based on 1,329 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 35%
Accurate And Undamaged Orders
Greater than 63%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aldi 5 star review on 20th February 2025
Deborah
Aldi 5 star review on 19th November 2024
Anonymous
Aldi 1 star review on 11th May 2024
Anonymous
Aldi 1 star review on 15th April 2024
Anonymous
Aldi 5 star review on 13th November 2022
Robyn From Hoppers Crossing Victoria
Aldi 5 star review on 13th November 2022
Robyn From Hoppers Crossing Victoria
Aldi 5 star review on 13th November 2022
Robyn From Hoppers Crossing Victoria
60
Anonymous
Anonymous  // 01/01/2019
Positives: Very good prices, Stores are a nice and easily navigable size Negatives: Customer service is not their forte (checkouts are a nightmare) Their own brands are deceptive similar to existing ones (e.g. Bramwells vs. Branston) Not all products are as good value as they appear. Shelf fillers not aware of own surroundings. I've been pushed aside by them a few times. I won't be returning.
Helpful Report
Posted 6 years ago
How dreadful, and what a shaming remark to make, that all one star reviews are made by the one person. A comment to be given the contempt it deserves. I have looked back through many reviews with one star, especially those who comment on the fact that Aldi is a store for lower paid people. In general I would say this is correct. It has nothing to do with rubbing shoulders with the lower paid. It is simply a statement of the facts, by and large. It is why people stop going to Morrisons because of their HIGH prices. It is because their money flow will not allow it, so they go to Lidl, or Aldi even. Nothing wrong with that at all. To say it is discriminatory is completely absurd. Snobbery? I will not even bother commenting on that ludicrous remark. The point of review sites is just that, to give an opinion. It may not be what some others agree with. Anyway, that is not why I am here. I mainly do not usually frequent Aldi because of, in my opinion, the poor quality of their own branded items. I am happy to concede that the branded items they have on sale, for example, DAZ, are usually cheaper than the other stores. This morning I called in to my local Aldi to look at plants and was amazed that ALL the plants outside were completely dried out and dead!! An effort had been made to water them, but alas, much too late. Then I was confronted inside by a female pulling around a huge pallet carrier full of items she was loading onto shelves. Not only that but it was totally ignoring all health and safety rules as she scuttled around from place to place getting in people's way. This was at 11:00 hrs. Shame on that particular store. In Kent. As I don't want to be labelled a useless reviewer with a grudge, I won't name it. I AGREE with all that has been said about the much too fast checkouts, and the poor elderly and others not so quick who have no sympathy from staff. I have given this review two stars because the store was, quite unusually, clean. Otherwise it would have been one.
Helpful Report
Posted 6 years ago
Attempted to do a weekly shop today at Glascote store, have learnt from past experience not to go too early, as they do not have deliveries until store has been open for a number of hours. Arrived at store at around midday, there were no salad items available other than cucumber and tomatoes, barely any vegetables, and NO MILK! Hardly any bread, I had the last two Warburton loaves. I now know your shopping basket is cheaper at Aldi! It is such a pity as I am a recently converted Aldi shopper and have been impressed with the quality and value, however I now feel that the time and petrol spent having to visit two supermarkets to complete the weekly shop negates any savings made.
Helpful Report
Posted 6 years ago
Twice in the same week been OVER-CHARGED this time by 4.96 for diced chicken @ 2.45 down to 1.99...paid at till 2.89x5...This was at WITHAM, Essex. Have your eyes peeled. Be warned. And no, it wasn't a short use by date.
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Posted 6 years ago
SOLD PROMISED TO GET BACK TO MECHICKEN WHICH WAS OFF SMELT TERRIBLE
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Posted 7 years ago
Before today I would have given Aldi a better review as really like the stores but after using the on line service which is a disgrace my opinion has changed I bought a loft ladder which almost two weeks later hasn't arrived I am furious as I have found out the company they use to delver is completely unreliable will never buy anything on line again with Aldi
Helpful Report
Posted 7 years ago
Miserable staff, long queues but cheap prices.
Helpful Report
Posted 7 years ago
Aldi is rated 2.5 based on 1,329 reviews