Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,329 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased two packets of minced beef from Aldi Tarleton and on opening then found the meat was off! I messaged customer service who replied two days later saying there must have been a problem within the chill chain. No money returned or offered. Terrible customer service after a poor service.”

Aldi 1 star review on 15th September 2022

Helpful Report

Posted 2 years ago

“I was an Aldi s customer and because of my disability I would have my food delivered to my home. Their drop off people are rude and do not even make eye contact with the customer. On more than one occasion they left my food outside, they never even knocked and many times there was meat in the bags. This last delivery was my last, It is to bad because the prices are very good. This is not my first time writing about this problem. No one has ever gotten in touch with me so I guess they do not need my buissness,”

Helpful Report

Posted 2 years ago

“I have just attempted to eat speciality melt in the middle cod fish cakes I’m sorry but I nearly was sick they were just awful 😞”

Helpful Report

Posted 2 years ago

“Slim well chicken saag Looked forward to trying this low calready meal. On the positive side, plenty of chicken and spinach and a decent portion size. The downside unfortunately was lack of taste and was very watery. If the curry was thicker maybe the flavour would have been more enhanced. Please Aldi, if you want to compete in the slimming/ healthier market, take note.”

Helpful Report

Posted 2 years ago

“The products at Aldi are mainly quite good. Training should however be given to staff. Re stocking pallets blocking aisles. Blasé replies or even grunts when asked to move obstruction. Till staff completely unconcerned when they push checked items off the extremely small collections area onto the floor. They check items so fast, it’s impossible to keep up with placing them into my trolley. A jar of jam being the latest casualty. Not a good advert for the company.”

Helpful Report

Posted 2 years ago

“Bad customer service. I put on a n order from instacart for pickup on 09/03/2022 arrived at store at 11:55 AM and on the app it showed that my order was already picked up at 11:47AM. I went into store to advise that they made a mistake and gave my order to someone else. They stated they gave it to the right name, but I asked did you see ID, order number, vehicle information and to each one, the manager said they don’t check any of that , they only say the name and if they say yes that is my name they give them the order without verification. The manager had an attitude because I was upset that they gave away my food to someone else and never apologized for their mistake. The Aldi store is located at 864 Cypress Pkwy, Kissimmee,FL 34759.”

Helpful Report

Posted 2 years ago

“Always a good place to buy your weekly shop and also look at their other home goods on sale. Plus all the shops are laid out the same so it doesn't matter which Aldi shop you are in you are familiar with the layout.”

Helpful Report

Posted 2 years ago

“The most tasteless stuffed crust Pizza that ever passed my lips! Sorry I can not supply you with pictures as I threw it out for the seagulls and they even left it.”

Helpful Report

Posted 2 years ago

“I was in Dunfermline Aldi with my daughter, she wanted icecream and i a bottle of cider for myself, unfortunately a cashier refused to sell me a cider, although I am 50 yo as he said he was sure a cider was meant for my daughter. than a manager came, she suggested to come tomorrow without my daughter, otherwise they will refuse to sell a cider again. First of all, I wanted to celebrate my friend's birthday today, not tomorrow, secondly, I don't need cider tomorrow or any other day later. Who is cashier and a manager to tell me what to buy or not to buy. Aldi is a joke.”

Helpful Report

Posted 2 years ago

“The bagels, which used to be the best have declined to a fluffy bread roll which is tastless and bland. Not sure why because they used to be the best.”

Helpful Report

Posted 2 years ago

“The best value of any supermarket plus great choice of products”

Helpful Report

Posted 2 years ago

“Ordered a chair from Aldi online and would be delivered today (15 August 2022) This hasn’t arrived and no contact. Tried to track and no information Looked on Google and no help Customer Service should be renamed to Customer no service. Fuming.”

Helpful Report

Posted 2 years ago

“No garden furniture delivered; no warning; no apology!”

Helpful Report

Posted 2 years ago

“Great value good product range.”

Helpful Report

Posted 2 years ago

“Went to aldi in shettleston with two £5 vouchers. I found the prices extremely expensive. For £9.82 I got a pizza, a ready meal (macaroni and cheese), a carton of apple juice, two yoghurts, tub of butter, tub of cream cheese, a pkt of sanitary towels, two macaroni pies and a pkt of bagels. I was 2p short for a carrier bag and instead of just letting me have one, I had to run round the shop asking people for two pence or the woman behind the till was going to make me walk home struggling to carry all my shopping in my arms. Terrible customer service, will not be shopping here again”

Helpful Report

Posted 2 years ago

“Long queues. Massive even. Staff blocking aisles when restocking. Good are prices”

Helpful Report

Posted 2 years ago

“Clean modern supermarkets, very well laid out design and good value. Have visited several different stores and they all offer the same great experience.”

Helpful Report

Posted 2 years ago

“Absolute farce, home delivery items just don’t arrive!, go missing never to be seen!, other customers order received instead, everything, everything is late if it not missing, and worse the recent large item took nearly a month to arrive dspite it sitting at an XDP depot for 3 weeks, aldi did NOTHING to find out why it wasn’t on its way and I called every day for 3 weeks, got cut off, lied to, promised 8 times it was on a van, never got here. The item, a gazebo, arrived nearly a month late, dumped on my doorstep, box burst, canvas filthy and stained and ripped, and a broken leg! I didn’t even get to see it up, went straight back in burst box and am now waiting on a replacement which will no doubt either never arrive, will go ‘missing’ or will arrive broken. The customer service at Aldi is a disgrace, they have obviously outsourced to India as all calls now go through to people with terrible attitudes, cut you off and who have appalling English. Couriers are a joke,aldi are using substandard 3rd parties but do nothing about bad service. Very let down.”

Helpful Report

Posted 2 years ago

“Don't get produce as whoever shops for you doesn't know how to pick it out I got strawberries and have of them were moldy and she packed a melon on top of a plastic container of blueberries so they were smashed and all over the bottom of the bag I can understand the melon being hard I left it out to ripen and it never did This was my second experience had no problem with the first order I had delivered”

Helpful Report

Posted 2 years ago

“Fantastic shop. Dump the M&S brands which cost an arm & a leg and shop at Aldi as the quality of food and all the random stuff it sells is excellent. I’ve had tools, cycling equipment, toys for my son- brilliant!”

Helpful Report

Posted 2 years ago

Aldi is rated 2.5 based on 1,329 reviews