Aldi Reviews

Name: Aldi
Rating: 2.52

2.5 Rating 1,289 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,289 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You cant better aldi for great quality and price can't stand the moaners, go back to tesco and the other over priced stores, super market snobbery, thats all it is, let them pay the price inflated prices elswhere j”

Helpful Report

Posted 4 years ago

“Great prices I've saved enough for a holiday this past year since switching from a known brand supermarket”

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Posted 4 years ago

“Great shopping trip today at my Spennymoor branch with a lovely cashier called Anita to help me. Nice friendly store with loads of willing staff...brilliant, thank you.”

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Posted 4 years ago

“Excellent value for money and you can purchase online, unlike Lidl! The delivery is free over £20 spent and is always prompt. Food is good value and usually excellent quality. Wish there was a branch closer to me and I would be using it a great deal more.”

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Posted 4 years ago

“I am now an Aldi convert from tesco the goods on offer are superb the freshness of the produce is astounding, nicely set out store with easily accesible shelving lots to choose from very quick till exit would i go back to tesco........no way. Couple of things aldi could do......a self checkout or maybe a quick till exit for people with hand baskets as sometimes you get behind a few people with carts full. Shame aldi dont do petrol as they could clean up.”

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Posted 4 years ago

“I live in the LE3 district and have easy access to several Aldi stores but my favourite Aldi is the Leicester Aldi Woodgate. It's a clean and safe store with everything I needed for my weekly shop The store is well organised with good visual display of stocks and within easy reach. The shelves are always well replenished with fresh quality produce. The staff are so hard working - Lax, Leanne, Reuben, Carole, Donna and several other staff whom I am sorry to say I do not know their names. The staff are extremely helpful and friendly and their action and behaviour has made a great deal of difference to the store. Their excellent approach to customer, excellent communication skills as well as their problem solving skills have an excellent positive impact on customers needing some assistance. The store manager should also be credited for the good selection of quality-mix of staff who have definitely make my shopping at Leicester Woodgate Aldi MY FAVOURITE ALDI! Well done”

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Posted 4 years ago

“Just want to say how amazing Aldi were today I bought an Intex 10 foot paddling pool which had various holes in the inflatable part of it... I phoned up to complain and spoke to a lovely lady named Kelly who said they are going to refund me the money for the pool and the money for delivery and as a gesture of good will have given me a voucher for £15 to use online.... they also said I can keep the pool that we already have!! Amazing service and refreshing that I didn’t have to do battle with them to get a refund or exchange!!”

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Posted 4 years ago

“Birmingham Edgbaston staff are courteous and always willing to help. Polite staff and super friendly. Went to buy blueberries for following day's breakfast and ended up buying so, much more - this was at 9.50pm - the staff were so caring and even offered me an old used freezer bag when I insisted I could get to my car where my bags were with the arm fulls of shopping. Always great service and lovely produce. Thanks Mo and the team - all excellent cust.service providers !”

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Posted 4 years ago

“I love the quality of the food items and special buys. I won't shop anywhere else. Best thing is.... money saving.”

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Posted 4 years ago

“Hi, I would like just like to say that the two ladies who helped me on the telephone regarding a product, were very helpful (Lynne and Alex) Thank you very much to you both for your polite, courteous and helpful service. First class customer service. 👏👏 Viv”

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Posted 4 years ago

“Before I start this I would like to say I have bought lots of Aldi products ,and never had a problem .un fortunately I have had a couple of problems recently ,Aldi could not have been more helpful ,on both occasions I was offered a replacement or a refund ,with no hassle at all.Thank you Aldi .”

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Posted 4 years ago

“This summer money has been a bit tight as I have been off work following an accident. So instead of buying plants at garden centre I have bought them at Aldi. Not only have they proved much, much cheaper, but they look absolutely glorious. Well done Aldi! Thank you!”

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Posted 5 years ago

“I had an issue with a tent that I had ordered. I ordered a week before I was due to go away and after a week had not received my tent. I contacted Aldi and spoke with Peter, who was amazing! Sorted me out another tent on a next day! Really, really pleased!! Jordan”

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Posted 5 years ago

“very good customer service”

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Posted 5 years ago

“Chris the store manager at Clifton moor york. Was very helpful when I was doing my weekly shop. Asked him if they had fizzy water.he went into the back and brought it to me, then found me a box of diet coke that wasn't on the shelf.Even to the extent of finding me in store to tell me they had just fill the shelf with what I asked him for 5 MINUTES EARLIER.(Double cream) Thankyou Chris you are a great asset to the store.”

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Posted 5 years ago

“A good banter between colleges and the guys make up was on point! LOVED MY VISIT TOFAY 31/95/19 @ about 7.45pm”

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Posted 5 years ago

“I would like to thank Aldi very much . I perchesed a product last summer ,unfortunately I had a problem with it .The product had a three year garentee ,but I did not have the recite . I phoned and explained the situation , they gave me a full refund .What an excellent firm ,can’t praise them enough.”

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Posted 5 years ago

“Aldi is amazing! An easy choice when compared with the traditional (expensive) grocers. Great quality and low prices.”

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Posted 5 years ago

“Vegetarian pies OUTSTANDING amazing flavour Please keep selling them,”

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Posted 5 years ago

“Epping Forest retail Park: amazing staff and excellent customer service. Waitrose could learn something from Aldi's Customer appreciation and service. 5 star service at this store. Especially helpful also to disabled customers.”

Helpful Report

Posted 5 years ago

Aldi is rated 2.5 based on 1,289 reviews