ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 26th September 2024

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased our awning through Amazon. It arrived on time and installing it was slightly difficult, but they helped with the problem and now works fine.”

ALEKO 5 star review on 11th October 2022

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“Actuator arrived in a timely manner, works great.”

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Greetings Eugene Thank you for taking the time to review you recent purchase of the Actuator. We are so pleased that you are enjoying your purchase. We appreciate and value your feedback Again thank you for your time.

“Great job”

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Greetings Edgar Thank you for taking the time to review you recent purchase or customer service experience. We appreciate and value your feedback Again thank you for your time.

“Customer service is amazing”

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Dear Tamara Thank you for taking the time to review your recent experience with one of ALEKO's Outstanding Agents, It's wonderful that customer service was able to assist you with this matter. We hope to continue to foster a great relationship with you and the rest of our customers in the future too. If you need anything else, please don't hesitate to reach out! Again thank you for your valuable feedback. And for being the Best Part of ALEKO.

“Replacement fabric was a perfect fit. Good quality.”

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Greetings, We are so pleased that you have taken the time to review your purchase of the replacement fabric for your awning. We strive to produce quality products and services and are pleased that you're happy with your purchase. Thank you for your feedback and for your loyalty.

“Fast delivery, easy process”

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Daniel, Thank you for reviewing your experience with ALEKO. We value and appreciate your feedback.

“Your product surpassed my expectations. It was easy to assemble, efficient and we look forward to enjoying our wood fired hot tub for many years to come.”

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Mark, Thank you for taking the time to provide your valuable feedback of your Wood fired hot tub. Here at ALEKO we strive to produce the quality product that you the customer expects. We are pleased to learn that we have met that mark with you and your purchase. Thank you for sharing your feedback and for being the Best Part of ALEKO.

“Great ice bath! Highly recommended!”

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David, We are pleased that you are enjoying your purchase of the Ice Bath. Thank you for taking the time to leave your feedback. And for being the best part of ALEKO

“very good part”

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Thank you for your purchase and your review.

“The directions were impossible to follow. Bad design and not very sturdy.”

Helpful Report

Hello, Thank you for your purchase and your review. We strive to create an exceptional purchasing experience. We apologize if we have fallen short of that expectation. Please give us a call to further discuss your concerns. Again we value you and thank you for your feedback.

“I was told by one of your agents that the roller purchased would fit 20x10 frame? Wrong! I explained I had 20x10 frame! On line ii does not say which roller will work! Disappointed! To much trouble to return!!! Still looking for correct roller!”

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“customer service is amazing, pleasant to work with and I received my parts within days.”

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“Excellent service. V happy”

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“I was told that the new one would fit exactly like the old one, far from it. The mother board came with the attachment points broken off. The instructions are terrible. I can’t get the remote to activate the motor. Very dissatisfied.”

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“I rarely write reviews unless something is very outstanding. This is my third time writing a review so far. Viktor is a tech support with Aleko.com. He assisted me in getting a solar-operated entry gate automatic opener. He is knowledgeable and ensures I get what I need, not oversell. He is very patient to answer my questions. I feel very comfortable getting the Automatic Gate Opener from Aleko with assistance from Victor.”

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“Viktor was awesome! I called into the technical support department with very little information and only a picture and Viktor was such a huge help! His product knowledge and expertise helped me to troubleshoot my problem in no time! From his customer service to his pleasant tone I would give 10 stars if I could. This was the easiest customer service experience I definitely will recommend this product to others!”

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“Very patient and understanding, and very professional. Thanks Viktor. You are the best!!”

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“ALEKO has great customer service, I had gotten a 6 person tub, it is very spacious, and very easy to set up! We had some issues with our heater however talking with customer service (Rudy S) through email they helped resolve the issue very fast and were very pleasing to speak with. Delivery was fairly fast as well! Overall great company”

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“I was having a problem with getting my remotes to pair with the circuit board to open our gate. Contacted Aleko and spoke with viktor, after corresponding with a few emails he figured it out that it must be my control panel. Got a new one and it's working perfectly.. Thank you again Viktor!!!”

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“Viktor in technical support was awesome. Give this guy a promotion. Excellent communication, great service.”

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ALEKO is rated 3.9 based on 3,252 reviews