ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Great company and great staff. Spoke to actual people when I had a question or concern. Looking online before I purchased, they looked to be one of the only options available for awnings. I took a chance figuring they must be a massive company in China. They behaved like a local company that still values its customers. The products were great and I am loving the addition of awnings to my deck.”

ALEKO 5 star review on 13th October 2022

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“Everything was delivered as advertised, and we are very pleased with the quality and workmanship of the product.”

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“Recently ordered the Oranges bundle and the window awning...very fast delivery after ordering. The oranges were very realistic and great for decor...the window awning I have not had a chance to install yet so hoping that will all go well.”

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“I already sent Aleko something regarding this. Aleko needs a boost in their design team, and a little better Quality Control team. I've had to redesign a few items from Aleko so far. I love the overall design of their products, and I certainly love their prices. This last item I purchased (poles) has an issue with the pin location on the poles. Once the floor ring was screwed to my deck the poles would not turn and lock. I had to shorten the pole bottoms. Relocating the pins would have worked also.”

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“Best customer service I’ve had in a very long time, Answer every question in a timely manner my problem was solved they went above and beyond for customer service I would definitely 100% recommend purchasing items from this company.”

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“Customer service was excellent.”

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“Better than I thought it would be well made we are in a high wind area”

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“Could use more tie down spots. I had to use bungee cords to fasten completely.”

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“The product arrived in reasonable time. We had a tear on the awning and just took a picture of the piece and they sent a new one. We also decided to order a cover and it was fine. Their customer service was excellent.”

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“Aleko Support addressed my issue immediately and I am receiving a new controller”

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“I bought a 20 x 10 It doesnt fit my sunsetter awning This is the second one I bought”

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“Two out of three orders have been wrong. Twice they sent the wrong color and one of those was also the wrong part. I would never buy another one these, very poor design”

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“Love the size of it, I'm 6'-2" and it is nice to sit in it and relax. It leaked a little the first day but after the wood swelled the leaks stopped. Get the water a little too hot so work on the right about charcoal to add to get the temp just right.”

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“Like the product, at a reasonable price and looks good.”

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“Good products at good prices and fast shipping!. Thank you”

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“I’ ordered a replacement for my roll out awning, it was very easy to install.”

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“Excellent Product”

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“Fast shipping and happy you carry the color of my awning. Please don’t stop selling them.”

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“I purchased my second sliding gate motor and it’s always a awesome experience purchasing from ALEKO their products are the best and they very reliable”

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ALEKO is rated 3.9 based on 3,252 reviews