ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Looks kinda complicated, n r concerned that bolts may not b long enough”

Helpful Report

“This review is for both products and shipping. My ALEKO 4100 gate opener is about 36 months old and the motor and capacitor burned up. Ordered a new one and paid for FEDEX 2 day shipping on March 23. It is now March 27 and it hasn't arrived and their is no FEDEX delivery estimate. It was shipped from Washington state to 6 hours past my location to a distributing site and hasn't made its way back west here yet. How stupid. And, what a rip off. This is the second time I have paid ALEKO for priority shipping and didn't get it. In 3 1/2 years I have replaced the computer board twice and the magnets, capacitor and motor. I just bought another property and am installing another wrought iron gate. I will not use ALEKO products for it.”

Helpful Report

“Received product as advertised.”

Helpful Report

Hi, Thank you for taking the time to leave this review for us! We appreciate your feedback and are glad that you had a great experience. Thank you!

“I remain totally flabbergasted with Aleko concerning everything from quality merchandise to customer service. Their Inflatable Hot Tubs are of premium quality! The employees are very professional and take time to listen to any issues or concerns. I emphasize that Canadians can feel confident to purchase from Aleko. They literally will bend over backwards to make certain you will be a happy and most likely returning customer. Maria Santacruz deserves a promotion as she made me feel special and a respected valued customer. Even though I contacted her numerous times she never made me feel as if I was a bother or disturbing her in any way. Such a pleasant refined personality who deserves to be recognized as Miss Congeniality! Respectfully yours, Nicole Poirier Lakeville, NB, CANADA”

Helpful Report

Hi Nicole, Thank you for taking the time to write this review today! We truly do appreciate this feedback you have given us and Maria as well. We will be sure to pass this over to her supervisor as well. If you ever needed anything please feel free to reach out. Thank you!

“I never got my package”

Helpful Report

“Purchased a Play house, my daughter just admires it. Very sturdy and such a pretty design . Have previously purchased from ALEKO a trampoline ( a year ago ) and enjoy it! Would definitely recommend this company and will be returning for other stuff.”

Helpful Report

Hi Natalie, Thank you for leaving this amazing review for us! We are so glad that you enjoyed your product and are really glad that you had a great experience. Take care, Aleko

“The big dog enclosure of 10 x10 X4 feet came in the prescribed time from order date. The materials are according to specification and description. I just hope Aleko will come up with 5 feet enclosure too.”

Helpful Report

Hi Job! Thank you for leaving us this review! We are so glad that you had a great experience with our company as well. If you ever needed any support do not hesitate to reach out. Thank you!

“Good quality screen fencing.”

Helpful Report

Hi Reid, Thank you for taking the time to leave this review for us! We appreciate your feedback and are glad that you had a great experience. Thank you!

“Awesome awesome”

Helpful Report

Hi Hayley, Thank you for taking the time to leave this review for us! We appreciate your feedback and are glad that you had a great experience. Thank you!

“Tatiana in customer service resolved our issue promptly and to our satisfaction -thank you again for all your help and work!”

Helpful Report

Hi, Thank you for taking the time to leave this review for us! We appreciate your feedback and are glad that you had a great experience. Thank you!

“Overall it’s ok. A bit cheap in the construction of roof panels. I don’t think they will last long. There were a couple ties & missing holes for screening to hook to the frame. The height wasn’t clear. In the middle it’s 9ft but on the sides it needs to be taller to accommodate a tall person. Barely over 6ft. I ended up raising the whole structure up 12inches.”

Helpful Report

“We have bought Aleko products over the years and always high quality and great products. Customer service has always been able to answer all our questions. Great company”

Helpful Report

Hi Tammy, Thank you for sharing your experience for others to know. We are so happy that our amazing team was able to assist you as well. We hope to see you again soon. Thank you!

“The web site inventory is not linked to the actual warehouse inventory. When I ordered the site did not warn me of none on hand. Therefore, my order is on back order for ~ two months.”

Helpful Report

Hi Ronnie, Thank you for reaching out to us and providing us with this feedback. We apologize that your item is out of stock, this is the reason we have backorder, so that you may reserve your item and when its back in stock we would ship it out right away for you. Thank you!

“I ordered the 5x5x4 pen for my Lab who was having knee surgery and has to be at rest for 4-6 weeks. Despite shipment from Washington USA to Quebec, Canada it arrived in only 4 days, in time for his surgery. The assembly was easy, The pen is very sturdy, and the nice entrance makes it easy for both he and I to get in and out. It is big enough for him to easily change his position even with an e-cone, and large enough for me to do his physical therapy inside. It's small enough that he won't stay on his feet very much and small enough to fit in the middle of all the action in the house. The only shortcoming, is that there are no inserts for the feet to protect the floor from the feet. Cutting out squares of rubber that was around the house solved this problem. Thank you Aleko”

Helpful Report

Hi Arthur, Thank you for taking the time to write this review for us! We do appreciate your kind words and feedback. If you ever needed any additional support please do not hesitate to reach out. Thank you!

“Aleko has the worst products I have ever purchased in any category, and they pushed me around between the company and the retailer until it was too late to return the product. Then they asked me to make complicated technical fixes to the circuit board of the heater when it wouldn't work. The sauna came incomplete and with broken parts. The heater wouldn't work at all. I have now paid for FOUR electrician visits. Aleko finally replaced the heater, and now I'm getting a new error that does not seem to be resolvable. I am considering scrapping the whole thing and starting over, even though I am now more than $5k in the hole. I have never been so frustrated with a product or company. Do NOT buy their Toule heater by itself -- this is the cause of half the trouble. Finally, I had to threaten to sue them before they replaced the first heater. Stay away at all costs.”

Helpful Report

“I bought a new control panel for our gate. We are having issue after issue with the controllers. I bought some new one earlier this year and only 5 of the 10 worked properly, Now with the new controller 4 won't work at all and the rest work off and on. Very upsetting after having our gate and no issues for so long.”

Helpful Report

Hi Kathryn, Thank you for providing us with this feedback. I attempted to call you today but had no luck. Can you please give me a call at 833-926-2323 and ask for Alex? I would love to talk to you about this. Thank you!

“Great product and very good support”

Helpful Report

Thank you so much for leaving a review and we are glad you are enjoying our product. Please let us know if there is anything else we could do for you.

“LOVE MY BLINDS!!!!!”

Helpful Report

Hi Laurie, Thank you for leaving us this review and providing us with this feedback! We appreciate your feedback greatly and we are glad you are a happy client of ours. If you ever had any questions or concerns please do not hesitate to reach out to us. Thank you!

“Although I still have not received the product I ordered, Aleko was kind enough to call me and offer an upgrade to my order which should ship today or tomorrow. My original items ordered are still on backorder, but with this new offer I should be up and running much sooner. Thanks, Aleko!”

Helpful Report

Hi Richard, Thank you for taking the time to write this review for us today. I do apologize that the item is out of stock for you as well. Per our convo over the phone today, I went ahead and found a great replacement for you, this will be shipping out by tomorrow. I apologize for any inconvenience this has caused you as well, but I look forward to you receiving this item. Thank you!

“Follow up on a boat problem remedied.”

Helpful Report

Hi Sam! Thank you for providing us with this review! We hope you continue to enjoy your product! Stay safe

ALEKO is rated 3.9 based on 3,252 reviews