ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 26th September 2024

175

Anonymous

Anonymous // 01/01/2019

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“This was my second 1400 opener for my sliding gate. The first one lasted about 6 years. As I was happy with the performance of the original unit, when it eventually became intermittent, I decided to replace it with the same model. Setting these openers up is pretty simple, but the replacement failed to close after about 3 months. Customer service was very helpful in trying to troubleshoot the problem, but in the end, concluded the problem was within the circuit board. They sent out a new board right away under warranty and the problem is cured. Excellent customer service response. Fingers crossed it holds up as well as the original one.”

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“Maria in customer service was prompt in returning my email and stayed in constant communication until our issue with our sauna was resolved.”

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“Promptly answered my question, very knowledgeable about my item. Diagnosed my problem and offered corrective action that solved the issue. Professional and easy to deal with, thank you very much.”

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“Brackets were great. Fence sections and gate section damage on delivery.Two occasions. Still waiting for 18' gate.”

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“Aleko definitely supports their products. I had a remote control that stopped working and they sent me another one without even having to return the defective one. This is definitely excellent service.”

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“The 10x20 carport is perfect for what I needed. A few parts were damaged but as soon as I reached out, Viktor in customer support got the parts I needed sent out to me the same day! Highly recommend with this level of support.”

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“Support is always more than helpful going above and beyond to assist you with your purchases current or prior.”

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“Excellent service, fast response and resolution to the problem from Viktor. 5 star service. Thankyou!”

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“Good products and great customer service!”

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“I was awaiting shipment of a replacement part. Didn't see a simple way to get a shipment update online, so I emailed support on a Saturday morning. Got an almost INSTANT response from Nadia that the part will be arriving today. Wow! Good service and even BETTER support. Didn't expect to hear for a few days. Nadia was/is terrific. In today's world, support is really what separates the good companies from the less-than-good.”

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“I WOULD LIKE TO RETURN IT. IT HAS NOT EVEN BEEN OPENED. IS THIS POSSIBLE?”

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“I had 3 months worth of problems with my gate. The tech guys knew me by first name. A few of the problems could not be resolved easily. But the techs had patience, and we finally got er done. Tech support is very good”

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“Hello there, I hope this email finds you well. I wanted to let you know about our new BANGE backpacks and sling bags that just released. The bags are waterproof and anti-theft, and have a built-in USB cable that can recharge your phone while you're on the go. Both bags are made of durable and high-quality materials, and are perfect for everyday use or travel. Order yours now at 50% OFF with FREE Shipping: http://bangeshop.com Thank You, Karissa”

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“Agreeing to ship me my remote gate openers for my new 1400 gate. They were not in my new 1400 shipping box, you guys helped me a 77 year old veteran I thank you so much.”

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“Expert service sales… tech support highly recommend.. got gate up and running replaced limiter switches”

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“Aleko Sent us damaged parts with our awning. They sent replacements at our request, but the replacements were also damaged. Aleko now refuses to send parts again, claiming our warranty has expired.”

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“Victor from Tech support was very nice and helped me with my problem immediately. Really happy with his attitude and his service.”

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“There customer service is great every time I call. Very nice and polite.”

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“i dont think theres enough room in here for how im feeling even though i made a computer mistake.i ordered a control module for my little blow up spa and after placing order i had seen that i mistakenly ordered 2 instead of just the 1 i needed in about a minute i e-mailed your company and im sure you have some sort of off line ordering dept.she told me i could just not accept order when delivered and it was delivered by mailman and i was at work.so could not have refused it.if these things are all ordered by computer all it takes is ordering dept to fix up mistake by computer.anyways i went to post office module still in packaging it was shipped in not even opened and it cost me a additional 12.00 to ship it back to you WOWnow i have to wait approx 10 days to get my visa credited???when all this can be done by computer at time of sale..customer service huh??i will think twice about another order i know im just a small fish in your big pond of customers but why all the hoops for such a simple mistake???this is the age of computers the order girl had ALL my information at her fingertips and now i play the waiting game on your end i just got the 2 pkgs today and had to run to the post office and return the 2nd one i mistakenly ordered .very disappointed customer....Brad if you NEED any more of my info for the return please contact me asap...thank you”

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“This was a great product.. Professional”

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ALEKO is rated 3.9 based on 3,252 reviews