ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,259 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just like the anchor polls, the awning cover did not fit. No matter how much I pulled on it, it would not fit over the awning. In order to make it fit I had to cut open one of the seams at the end. It would also be better to have more ties added to the cover. I had to have something to cover the awning before the rain and snow hit so I improvised with what was sent. Not an ideal situation at all!”

Helpful Report

Hi Piper, Thank you for providing us with this review and taking the time to do so. I do want to apologize about the scenario you are facing as well. I have attempted to call you today but it would not allow me to go to voicemail. Can you please give us a call at 833-926-2323 and ask for Alex? I would be more than happy to assist you. Thank you!

“the awning came damaged waiting for a reply hopefully they can help”

Helpful Report

Hi Bruce, Thank you for writing this review for us today! I see some parts came damaged, I do want do apologize about this. These items leave our warehouse brand new and they unfortunately become damaged in transit. I see you are working with one of our agents, I will have them resolve the issue for you right away. Let me know if you have any further questions. Thank you!

“I have had many issues with your service department over the past 6 months. I had electrical issues with the automatic gate opener and the wand for opening the gate on exit. When I had my electrician on location to help solve the issues, we could never get your service tech to work together...we had to wait 24 hours for a response, when my electrician was gone...the remote Fab works only 85%, the key pad entry system takes 3-4 entries to open,very inconsistant..it would be nice to get a service tech that we could work with to solve these issues.... alan rosenblum 315-796-3237”

Helpful Report

Hi Alan, Thank you for reaching out to us and providing us with this feedback. I do want to apologize about all the inconveniences this has caused you as well. I will have my technical support lead give you a call back as soon as possible to help fix the issue at hand. Please let me know if you have any more questions or concerns. Happy holidays!

“The customer service was good, the product was horrible. I ordered 5' by 50' chain link fence, which took me approximately 30 minutes to unravel. It appeared to had been pieced together and unusable condition. It cost me $93.00 to return the 3 rolls.”

Helpful Report

“Super fast shipping and I love the tree thank you aleko!”

ALEKO 5 star review on 12th December 2020

Helpful Report

Hi Doria, Thank you for taking the time to write this review for us! We are happy you enjoy your product as well, it looks amazing! Happy holidays from Aleko!

“We bought this instead of having fencing put up and it works perfectly! Had to modify the gates, cut off the top bars, so us humans could walk thru without ducking. And that worked well too. We have a standard poodle, a chihuahua and a Great Dane puppy. It keeps them all in check, no more running in the road and such! I would recommend this to anyone looking but buy when there’s a good coupon offer...it helps with a decent amount off. My dogs are safe now! Thanks Aleko!”

Helpful Report

“Wonderful product. Exactly what we were looking for !!!”

Helpful Report

Hi Dave, Thank you for providing us with this feedback today! We are glad you are enjoying your product as well! If you ever needed any support please feel free to reach out to us! Thank you!

“It was the life of the party for Thanksgiving!”

ALEKO 5 star review on 9th December 2020

Helpful Report

Hi, You have some nice costumes! Thank you for these photos and the feedback as well! As always, take care and stay safe!

“Costume had a hole in it and leg was sewn on wrong. Guess that’s what I get for $12.”

Helpful Report

Hi, Thank you for taking the time to write this review and bringing this to our attention also. I do apologize that the costume did not end up working for you. I attempted to call you today but it has went to voicemail. Can you give us a call at 833-926-2323 and ask for Alex? I would love to assist you with this. Thank you!

“its a gift to a friend. i prefer stainless steel; however, galvanized will do.”

Helpful Report

Hi Rufo, Thank you for writing this review for us! We appreciate your feedback as well and we will be sure to consider your input. Thank you!

“1. I returned the gate order that I purchased directly though Alekoproducts.com and was told I would be charged the shipping fee, which I agreed to, and would be refunded the total of the gate minus the shipping fee. Completely fair. However I was credited the shipping fee. Complete opposite of what should have happened. I filed a dispute with my credit card company. To get this rectified. 2. Gate post that comes with the gate is set in concrete, but is not thick enough to prevent deflection in the post when hanging the gate on the post. The post is plumb/level and square and set in 10 bags of concrete. The actual steel is deflecting half way up the post. The post is set 3 feet into the ground. The gate is the 16 foot prague gate. I bought it though homedepot for 700 cheaper than directly through alekoproducts.com which is the gate I am returning to save my client money. I own a welding company, and thought it would be faster to use your 4x4 post since it is already powered coated and has the riveted top on it. But due to it not being at least 1/4" wall thickness or heavier, I had to reinforce it with additional steel plate. That is being cheap on your side. The gate design looks nice, but heavier wall posts are needed to perform this job adequately. Over building is under rated. The deflection is only on the hinge post, due to the weight of the gate. Please consider charging more for proper posts that can do the job adequately, so additional time isn't needed to fix weak posts.”

Helpful Report

“Great product very easy best if all it’s programmed already. Definitely will recommend it”

Helpful Report

Thank you for sharing your experience with us. We're so happy you're satisfied with your purchase. We value our customer's feedback and truly appreciate it! Thank you so much, ALEKO

“Aleko CP1020N Car Canopy I purchased an Aleko Car Canopy and ended up having an issue after about 6 months. I was unhappy and gave Aleko and the 10x 20 Car Canopy a poor review. Aleko read my review and reached out to me in an attempt to remedy my situation. The company stepped up to the plate and replaced the defective part at no cost to m which causes me to leave this updated review. Few companies of this size reach out to their customers and make things right. Aleko did so and here we are. Because of their customer service I purchased several more items with them and am now a happy customer. I recommend doing business with a company with this level of integrity. Danny Ledbetter”

Helpful Report

Thank you Danny for leaving this review! We take pride in making sure our customers are happy and enjoy the products purchased from us! If you have any questions or concerns please feel free to contact us! Thank you, ALEKO

“I was pleasantly surprised that this product was perfect for what I needed to store my bike and extra. It’s the perfect fit for the space in my yard. Great quality!”

Helpful Report

Thank you for sharing your experience with us. I'm so happy you're satisfied with your purchase and the quality of our products! Thank you so much, ALEKO

“Awesome costumes 🤗 we are very pleased with our blow ups.”

Helpful Report

Thank you for taking the time to leave a review and for sharing your experience with us. I'm so happy you're satisfied with the items you purchased. Thank you so much, ALEKO

“Very high quality would definitely recommend purchasing.”

Helpful Report

Hi Denise! Thank you for writing this amazing review for us today! We are glad you enjoy our products and we encourage you to take a look at what else we offer! As always, stay safe!

“The order was processed easily and I received it about a week later. I have not taken the replacement canopy out of the box yet because it is December. It appears that I received what I ordered. The color is correct. I am happy with my purchase so far!”

Helpful Report

Hi William! Thank you for writing this amazing review for us! We hope you enjoy your product and If you ever had any questions for us please feel free to reach out! Thank you!

“I have not received my order yet.”

Helpful Report

Hi, Thank you for reaching out to us and writing this review! I was taking a look at your order and I see it is on backorder. I have attempted to call you with a resolution but the call went to voicemail. Can you give us a call at 833-926-2323 and ask for Alex? I would love to help you resolve this. Thank you!

“Could do better with the manual”

Helpful Report

Hi, Thank you for taking the time to write this review today! I do apologize about the manual as well, I believe you may have an outdated version. I will email you over a new one as well as a link to youtube on installation. Let me know if this works with you. Thank you!

“Process was great very professional from beginning to end”

Helpful Report

Hi Leon, Thank you for taking the time to write this review! We are glad that we were able to assist you! Be sure to check out our other amazing products as well! Take care and stay safe!

ALEKO is rated 3.9 based on 3,259 reviews