ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Service was excellent. Merchandise beautiful as described. Delivery was very fast. Thank you for a great experience!”

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“The speed of delivery is great and the prices are the best I have found”

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“Ordered 8 days ago still havent received product.”

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Hello, Thank you for your feedback. It does look as if we did send you an email 9/17/2018 informing you that the product was out of stock. Please refer to your emails and let me know how we can better assist you. Thank you,

“Customer service was very helpful”

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“The frame is exactly what I was looking for and it looks nice and easily put together. Awesome”

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“Just what I asked for at 1/3 big box prices. Worth the two day wait.”

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“Shipped fast. And was what I ordered.”

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“Staff very courteous and knowledgeable. Received product in very short time.”

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“My gate opener died two months before the warranty expired. After 5 attempts and extremely long wait times on hold, I finally got in touch with customer support. They ensured me it would be covered under warranty but we would have to trouble shoot the problem. Because I started the process when it was under warranty, they said they would replace it if trouble shooting doesn't work. I spent a total of 12-14 hours of my time on the phone trouble shooting and replacing the parts that they sent over the course of 4 months. 4.5 months later, my opener still doesn't work. Now they are telling me they won't replace the unit because the warranty had expired. They are not true to their word and won't honor any warranty. I've never before written a bad review. This has been the worst customer service I have ever experienced. Aleko is a nightmare to deal with and I would recommend any other company. They are a waste of time and money. Look elsewhere.”

Helpful Report

Hello, Thank you for your feedback. I do apologize about the experiences that you have encountered. If you could please let us know how we can better assist you in making your experience positive instead of negative. Thank you, ALEKO

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“I ordered a chain link connector because I lost mine and aliko sent it right away and it was perfect. thanks”

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“Customer service was good when having trouble when wiring a gate.”

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“Ordered a month ago and still no item”

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“Well priced. Assembly instructions not clear. Works well once installed.”

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“Good”

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“Good products, good service, I am satisfied!”

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“Still have not received my order”

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“I still haven't used the sliding gate motor but I have installed the "V" tracks. Unfortunately, the concrete anchors are so cheaply made that they are unusable. My order was incorrect and it took a while to correct. The quality of the V-track wheels seems to be the best part of the system.”

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“The tire was almost perfect .. just one thing I didn't count on .. difference in hub width was about 1 1/2" , I had to cut off each of the two pvc spacers about 3/4". I was replacing a black WalMart Ames wheelbarrow tire. Everything worked out great.. found guy in Lowes parking lot with a pipe cutter in his truck!!! What luck. A gal has to be resourceful to survive.”

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“i got a camping cot from this online store, great deal shipping is fairly fast and product as described”

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ALEKO is rated 3.9 based on 3,252 reviews