ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Very satisfied. As expected based on customer reviews. Fair price”

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“Got a cover for our doorway sent a message you about it not going to gather the way it would . Was told to pinch the rail to hold it. That is not the problem the sheet that should reach from middle rail to front is not wide enough to reach.”

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“I bought a sliding gate opener a few months ago, and it broke on me twice; however the technical department, specifically Aaliaya was beyond amazing. She was very helpful, patient and very knowledgeable, and was able to assist me with my issue. If you have a technical problem, I'd advise you to seek her out, she is good”

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“Not LED as stated in product description. Very disappointed”

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Hello, Thank you for your feedback. I am very sorry to hear you received the wrong product. We would be glad to assist you in getting the correct product. Please call us at 253-246-8222 and we will be glad to assist you in turning your negative experience into a positive one. Thank you.

“very good service from aalya the best”

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“Great prices and customer service”

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“Love these blinds, they are perfect ! And match my flooring to the "T"”

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“The double gate I ordered arrived with excellent packaging. As it was installed, I noted several areas of surface rust on the gate. I emailed the customer service two separate times to resolve the matter and received no call back. When I called to speak to someone, I was immediately placed on hold for more than 10 minutes. Clearly, customer aftercare is not a priority to this company.”

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“My wife ordered an awning in August. The box was delivered broken open and upon examination to begin assembly at our weekend home I discovered the "small parts box" was missing. Knowing which awning I ordered what should have been included Aleko's customer service still would not send the mission pieces until I emailed pictures of the received parts. When, after sending the pictures and waiting an inordinate length of time, the parts box was sent, there was still one part missing: part N, according to the instruction booklet. After the third contact about this piece I was told they cannot provide this part without me sending another picture of th4e parts and offered to send me a copy of the "new" instruction booklet so I could identify the part once more. The email I received which promised that booklet did not have it and when I sent a reply to that no response came. It has now been 8 days without response. The customer service seems to be totally worthless, I rated the company one star because zero was not an option.”

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“Great product”

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“Ordered a 14’ gate. Came in less than a week. Packaged very nicely and quality better than I expected. Will do business with them again.”

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“The tree wasnt what i expected. It was suppose to be a 5 ft tree it is a 3ft one.”

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“I’ve used the gate opener for over a year. It works great with zero issues. Just bought another for a new gate on my property.”

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“Good products and fast shipping. I have been purchasing parts and pieces for my new sliding gate. Aleko is a one stop shop for all my needs!!”

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“Great customer support by Aaliaya”

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“Product was just what we wanted and came right when we needed them to. Thank you so much!”

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“Ordered 2 gates. 1 was on backorder, the other was sent after I called and requested they be shipped separate. 3 weeks later, still no gates! Gates finally came. DAMAGED! These gates are not reliable with remote controls. Sometimes they open, sometimes they don’t. The wand sensors also do not work! Called Aleko and all they will do is blame it on interference. Don’t buy from Aleko. Foreign Junk!”

Helpful Report

Hi Mike Rogister, Thank you for your review, would you mind revising it or changing your rating now your issue has been dealt with. Click the link below to edit your original review. Kind Regards ALEKO Products

“Purchased a five foot white fiber optic tree for $50.00 it stays lit for 4 min then turns off I would say stay clear of their Christmas trees.”

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“I bought and paid for “hot tub filters” for the hot tub purchased from Aleko. I am still waiting after two months for those filters that are on backorder. The hot tub turns off after three days to clean the filter if you fail to perform cleaning before that time. That means the water has to be re-heated before use. The hot tub is easy to set up and start using.”

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Thank you for your feedback, Please let us know what we can do to turn your negative experience in to a positive one. We would love to assist you in rectifying this. Thank you.

“I ordered a 7 person Sauna on Cyber Monday that was in stock and have still not received my shipping confirmation or any other correspondence from Aleko. I followed up three days after my order and asked for a receipt but still no shipping confirmation....”

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ALEKO is rated 3.9 based on 3,252 reviews