ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“ALEKO PRODUCTS AND STEEL ARE MADE IN CHINA !!! I'M A UNION WORKER AND PURCHASE A CARPORT AND THE ROOF BEAMS SPLIT !!! ALEKO WOULD NOT SEND ME NEW ROOF BEAMS !!! WHAT ME TOO SEND PICTURES !!!!”

Helpful Report

Hello Bruce. I'd love to see if there is something that we can do for you here. Would you kindly email us at @hello@aleko.com with your order number, photos, and a brief explanation of what happened here that way my team may assist you further.

“March 2021 my “four person” inflatable hot tub was purchased as a gift, it was not unpacked and set up for use until this summer, 2022. This month I have discovered several air leaks in the tub and have attempted to patch them, unsuccessfully. I got in contact with Sabina from support who provided the only troubleshooting answers she had, unfortunately all unhelpful, and informed me that due to the lapse of warranty there was nothing more Aleko could do for me. I am beyond disappointed. I thought with careful, diligent maintenance and attention I could get at least a couple good years of use out of a temporary hot tub while saving up to buy a more permanent option. Instead I was only able to use the tub for a few months, and now I am still paying installments for a product I will be discarding. The pictures show deflation less than an hour after completely filling with air.”

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“Missing hardware and bracket broke after first use.”

Helpful Report

Hello Zach, These awning arms do not come with any hardware. I'm sorry to hear that these broke on you, I would be happy to have a free replacement sent out. Kindly provide photos of the broken arms to our customer service email, hello@aleko.com

“The circuit board was easy to install and it worked instantly.”

Helpful Report

Hello Marcellus, Thank you for your review. We are so happy to hear this was easy to install and how quickly it worked. Please consider Aleko for future purchases. Thank you.

“Horrible quality, do not purchase an outdoor sauna. It is not for the outdoors. I bought the Canadian Hemlock Wet Dry Outdoor Sauna with Asphalt roof - 5 Person. After less than 1 year, it is completely falling apart from the wood to the finish. This is the worst quality sauna I've ever seen. The whole unit is so cheap and flimsy, if the wind blows the door can fall off. To pay thousands of dollars for this crappy product plus building and installation costs, I expected alot more. Call a local sauna company and have one custom built, at least you will have ongoing support and maintenance, unlike with Aleko. I can't explain how bad the quality is after a few months, what a shame.”

Helpful Report

Hello Kay, I terribly apologize for the condition of your sauna. This truly does not reflect the quality of product that ALEKO produces. I would love to have helped you sooner but we have received no correspondence from you prior regarding your sauna and its condition. Please email me at isaiah.potter@aleko.com so we can talk about your options going forward. Thank you, ALEKO Team

“I attached this to a chain link fence to give more privacy. Works great!”

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“Gate is awesome 👌”

ALEKO 5 star review on 1st December 2022

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Hello Duane, Thank you for your review. The gate looks gorgeous on your property! Please contact us if you have any questions or would like to add one of our gate openers to your lovely gate! Thank you!

“AR950 opener. Great product. Outstanding customer and technical service. They stand behind their product 100%. Thank you Maria”

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“very nice construction”

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“Their roll up shades are perfect!”

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“They don’t know how to install a photocell tithe gate opener.”

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“very hard to assembly bad quality especially the cloth. customer service hopeless & after sell care useless Not recommended product at all it's definitely a waste of money”

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“Excellent customer service. Rudolf was fantastic and stepped me through the process with complete professionalism.”

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“Our delivery (Pro # 518391461)was on Oct 6,2022. Only half of the 12 boxes listed were delivered. I spoke to Thelma at Promatrans and she said she would initiate a dock search. I spoke to Tanisha at RoadRunner who was very helpful and sent me a picture of beautiful wrapped pallet ready for shipping. So, something happened between RoadRunner and our address on 1590 Chatsworth Blvd. And I spoke to Lanea on Oct 11th who said she would also initiate a dock search request. Well, “they” found the motor and delivered it last week. So now we’re missing #3,5,6,7,8,10 out of the 12 original order. Meanwhile the huge gate, fencing, and posts are having to sit in driveway because we can’t install without the other parts. Please see if you can find what products are associated with those numbers above, and call me at (619) 990-0086. I am Jeff Moore , the contractor helping Randolph West because he’s in his 80’s and needs help. I’ve worked with Randy for 20years on various projects. Please help us complete this one! It’s for his own security.. Thank You, Jeff. I’m not very techy, so I don’t have photo files to download, just photos.”

Helpful Report

“I was told at time of order it would be here next day. After 5 days, I received calls from several offices/departments with your company. Each gave me different information concerning who the delivery man was, what number he would be calling me from, and most importantly, conflicting information about whether I needed to have someone here to help unload it. . One of your people told me I needed 3 men, another told me i needed 1 man. Very frustrating. The email I was sent included a "threat" that if I didn't have people to help, they would not unload it, leave with it, and charge me extra. In the end, it turned out that the gentleman who delivered it was very helpful and smart, and he and my 68 year old husband got it unloaded even though my husband has a bad back. But up to that point, I didn't know what was going to happen. It was all very stressful!”

Helpful Report

“Sorry. Just waiting to hear back from Vita about what can be done about receiving a bowed roof panel.”

ALEKO 5 star review on 26th October 2022

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“I am most impressed, with the gates. the quality of manufacture, and the speed of delivery. They arrived faster than I had expected. I will be purchasing additional pieces Ie fence sections as money become available. I have already referred your company to my friends. Many thanks Des Wellsmore”

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“My wife and I found the frame extremely easy to snap together in about 30-45 min with only one connection that didn't line up and will need to be screwed together. We haven't started putting on the wire yet and are not looking forward to it but plan to use extended wire ties used to tie rebar instead of the small plastic zip ties. It will need a few custom adjustments but overall very pleased with the value. This is not to be confused with a dog kennel as a large dog could damage this trying to get out.”

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“Had a problem with a valve on my Dinghy. Aleko Warranty support was super helpful and prompt in providing support. I will definitely buy from Aleko again.”

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“Very good, would shop there in the future, and recomend to others.”

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ALEKO is rated 3.9 based on 3,252 reviews