ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,259 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fence itself was fine . Perfect for temporary, or living on rocky surface as I do. Much easier to install than tradional fencing. I have purchased 5 boxes of the 5x5 kennels. but it has now been 9 days since I have sent an email to customer service requesting additional hardware not included in the SEALED AND INTACT bags for the products.. I am missing close to 16+- complete nut and bolt sets and 9 +- nuts.( I don't remember the exact amount as stated in the email to them at the timeof this review).. I've had no response, and no package in the mail. These sets can run fairly expensive being so many. The costs of the fence was to INCLUDE hardware. Having to buy that MAJOR part, may become costly. I was planning on expanding the kennels, but customer service means alot to me. So that may no longer be an option.”

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“Part was on backorder and order cancellation was no problem.”

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“What's not to be a 5? Great products, pricing, excellent customer service!”

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“The circuit board does not work and Aleko staff have not been able to offer support and answers over the phone. As far as I can tell they do not understand the product themselves.”

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“Got them hot tub stopped heating did return .nowAleko has not started refund”

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“Very upset, my parts came with NO INSTRUCTIONS!!!! How did you guys expect someone to put the damn arms on and the rest of the parts on!! They are having problems with one gate not opening and closing at the same time!! You can contact them!! 1-951-599-3601 . Please do. The gate needs trouble shooting Which they have done!! NOT HAPPY YET. TEKA DAVIS”

Helpful Report

“Well I made my order 12/03/22. My order included 13 feet of gear rack but my gate is 16ft, so I went ahead and order me 2 extra pieces 3 ft each. A week later I got my order but it came with out the gear racks not even the 2 extra ones that I ordered. I sent an email to aleko couple hours later thay imail me back telling me that they were going to send them the fallowing Monday I was like okey good, a week passed and nothing so this time I called them to let them know that I didn’t receive nothing so they told they didn’t send it because the plastic ones were out of stock so I dicided to switch to still in order to get them in two days, and I did but only 2 racks out of 6 😕 so I called again and they apologized she said she was going to make my order again but it’s been another week and nothing yet so I’m going to call them again Monday hopefully this time is almost a month already that’s why I rate it one star I’ll update my review when I get it if I get it”

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“ALEKO PRODUCTS AND STEEL ARE MADE IN CHINA !!! I'M A UNION WORKER AND PURCHASE A CARPORT AND THE ROOF BEAMS SPLIT !!! ALEKO WOULD NOT SEND ME NEW ROOF BEAMS !!! WHAT ME TOO SEND PICTURES !!!!”

Helpful Report

Hello Bruce. I'd love to see if there is something that we can do for you here. Would you kindly email us at @hello@aleko.com with your order number, photos, and a brief explanation of what happened here that way my team may assist you further.

“March 2021 my “four person” inflatable hot tub was purchased as a gift, it was not unpacked and set up for use until this summer, 2022. This month I have discovered several air leaks in the tub and have attempted to patch them, unsuccessfully. I got in contact with Sabina from support who provided the only troubleshooting answers she had, unfortunately all unhelpful, and informed me that due to the lapse of warranty there was nothing more Aleko could do for me. I am beyond disappointed. I thought with careful, diligent maintenance and attention I could get at least a couple good years of use out of a temporary hot tub while saving up to buy a more permanent option. Instead I was only able to use the tub for a few months, and now I am still paying installments for a product I will be discarding. The pictures show deflation less than an hour after completely filling with air.”

Helpful Report

“Missing hardware and bracket broke after first use.”

Helpful Report

Hello Zach, These awning arms do not come with any hardware. I'm sorry to hear that these broke on you, I would be happy to have a free replacement sent out. Kindly provide photos of the broken arms to our customer service email, hello@aleko.com

“The circuit board was easy to install and it worked instantly.”

Helpful Report

Hello Marcellus, Thank you for your review. We are so happy to hear this was easy to install and how quickly it worked. Please consider Aleko for future purchases. Thank you.

“Horrible quality, do not purchase an outdoor sauna. It is not for the outdoors. I bought the Canadian Hemlock Wet Dry Outdoor Sauna with Asphalt roof - 5 Person. After less than 1 year, it is completely falling apart from the wood to the finish. This is the worst quality sauna I've ever seen. The whole unit is so cheap and flimsy, if the wind blows the door can fall off. To pay thousands of dollars for this crappy product plus building and installation costs, I expected alot more. Call a local sauna company and have one custom built, at least you will have ongoing support and maintenance, unlike with Aleko. I can't explain how bad the quality is after a few months, what a shame.”

Helpful Report

Hello Kay, I terribly apologize for the condition of your sauna. This truly does not reflect the quality of product that ALEKO produces. I would love to have helped you sooner but we have received no correspondence from you prior regarding your sauna and its condition. Please email me at isaiah.potter@aleko.com so we can talk about your options going forward. Thank you, ALEKO Team

“I attached this to a chain link fence to give more privacy. Works great!”

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“Gate is awesome 👌”

ALEKO 5 star review on 1st December 2022

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Hello Duane, Thank you for your review. The gate looks gorgeous on your property! Please contact us if you have any questions or would like to add one of our gate openers to your lovely gate! Thank you!

“AR950 opener. Great product. Outstanding customer and technical service. They stand behind their product 100%. Thank you Maria”

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“very nice construction”

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“Their roll up shades are perfect!”

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“They don’t know how to install a photocell tithe gate opener.”

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“very hard to assembly bad quality especially the cloth. customer service hopeless & after sell care useless Not recommended product at all it's definitely a waste of money”

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“Excellent customer service. Rudolf was fantastic and stepped me through the process with complete professionalism.”

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ALEKO is rated 3.9 based on 3,259 reviews