ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Soft tub heater won't go above 96 degrees.”

Helpful Report

Hello Steve, Thank you for reviewing our Hot Tub. We're sorry for the inconvenience. Please give us a chance to provide you with a excellent service we have. You can contact us at 833-926-2323 and our Tech Support will be happy to help you with your hot tub. P.S. - we called and left you a voicemail.

“Right out ot the box , there was a striped wood screw that was sticking out of the transum ,noticed it soon as top was opened. You mean to tell me the person putting it into the shipping box did not notice the screw sticking out ? Then after inflated noticed rubber strip around dinghy was a little unglued at top half . After 3rd day of use installed hand line snapped in half when grabbed to pull ashore .Now i know this is not the top of the line , but for the price i figure there should have been a lot more quality control . i am hoping to get at least two years out of this dinghy then make a step up in size . At this time i do not see myself making anymore purchases from Aleko .”

Helpful Report

“First I was charged the wrong sales tax. Then I waited 22 days prior to canceling. Still waiting on refund.”

Helpful Report

“The bicycle tent leaks on occasion when rainfall is heavy. Sprayed with silicon weatherproofing and slowed leak. Price was reasonably inexpensive. Instructions were not very clear but setup easy if your handy.”

Helpful Report

Hi John, Thank you for taking the time to write this review! I do apologize the tent is not working for you as well. I have attempted to call you but it went to voicemail. Can you give us a call at 833-926-2323 and ask for Alex? I would be more than happy to assist you. Thank you!

“Love the awning. Works perfect. Color Matches Rv. Installation was easy. God bless”

Helpful Report

Hi Paul, Thank you for writing this review! We are glad you are enjoying your Aleko Product! If you ever needed any help with anything please let us know! Thank you!

“The heated cuddle bed for my dog works great for my hunting dog. She won't leave the bed when she's not in the woods. Thanks ALEKO it was just what I was looking for.”

Helpful Report

Hi Ronald, Thank you for taking the time to write this review! We are glad your dog likes the bed! We hope you remain a customer of ours in the future! Thank you!

“Great customer service regarding a return”

Helpful Report

Hi Ronald, Thank you for taking the time to write this review! We are glad our amazing team was able to assist you. If you ever needed anything please let us know. Thank you!

“I bought a retractable awning. I have not used it much since it was late October when I got it installed. I am a little disappointed in how water pools in the fabric. It should be tighter. I bought a cover and it was difficult to use and ripped while I was putting it on.”

Helpful Report

Hi Paula Thank you for taking the time to write this review! Our amazing support team can assist you with this! Can you please call in at 833-926-2323 and ask for Alex? We thank you for your business with us as well. As always, stay safe and have a great day!

“Still waiting for back ordered items”

Helpful Report

Hi Linda, Thank you for taking the time to write this review today! Taking a look at your order, I see that the item is on backorder. We are expecting these fairly soon, it will be about 1 more week until we receive these. Please let me know if you have any more questions. Thank you!

“The awning I purchased is good quality and a good value. Your customer service however, has not responded to a message left on your website. Therefore, not as pleased with it...”

Helpful Report

Hi, Thank you for taking this time and writing the review for us! We appreciate you and your feedback! We will also look into the message as well, our amazing team is more than capable of assisting you and everyone else. As always, stay safe and have a great day!

“The inflatable hot tub is very reasonably priced for the quality. Set up is easy, good instructions. Make sure when adding water the floor/bottom is stretched out flat to avoid wrinkles. The jets and bubbles were more than what we expected and it heats up nicely. For a small inflatable unit this is a very nice product. Had for 6 weeks and no complaints.”

Helpful Report

Hi, Thank you for taking this time and writing the review for us! We appreciate you and your feedback! We thank you for supporting us through these difficult times as well. As always, stay safe and have a great day!

“Horrible customer service! Received an item with a note on it that it was defective. They would not take it back until I actually paid my electrician to verify that it was indeed defective which it was . For the 80 buck we threw it out and will not buy another item from aleko. Buyer beware”

Helpful Report

Hi, Thank you for taking the time to write this review. I do apologize about the inconvenience this has caused you as well. I have went ahead and refunded you for the board, you will see this in about 2-7 days. I was also wondering if you would like to talk to a technician of ours to further assist you? Please let me know. Thank you!

“We love it! Didn’t want to splurge on a big spa, until we knew if we’d use it often enough, or stay on top of the chemicals, but we do! We look forward to getting into it, almost every night. Doesn’t seem to be any rhyme or reason to it achieving the temperature setting, but I think we’ve kind of got it down. We use bromine for sanitizing and that works well. Our pre-teens got in with us once and it was a bit tight. Better for two people. Hope it lasts the rest of the year.”

ALEKO 5 star review on 28th November 2020

Helpful Report

Hi, Thank you for taking this time and writing the review for us! We appreciate you and your feedback! We are glad you are enjoying your product and thank you for the photos as well! As always, stay safe and have a great day!

“ordered a few fence kits. most of the kits were good, but when they say DIY poles, they mean its 2 short poles with a connector, and it wobbles all over the place. terrible quality, complete with metal spurs. My boyfriend had to hand-file down a metal spur just so the pipes would fit in to the connector, and it still has about a 7 inch wobble at the top. would give a 1 star of the other parts weren't all good”

Helpful Report

Hi Jackie, Thank you for reaching out to us and writing this review. I do apologize that the quality is not what you have expected, our DIY kits are the most popular items and this is our first time hearing about this. Could you please call us back at 833-926-2323 and ask for Alex? I would like to follow up with you regarding this order. Thank you!

“Great product!”

Helpful Report

Hi, Thank you for taking this time and writing the review for us! We appreciate you and your feedback! As always, stay safe and have a great day!

“The quality of the awning is all very good except for the end cut and screw holes in the roller halves where they join in the middle... the ends were not cut square, and the holes were drilled off center. The result is the roller is not straight, so it wobbles as it is rolled up. Also, this video: https://www.youtube.com/watch?v=J6K-mpHPusw is unclear and very annoying because of the arty editing effects.”

Helpful Report

Hi, Thank you for taking this time and writing the review for us! We appreciate you and your feedback! This suggestion and struggle you experienced will be addressed so that no one will have to deal with this again. As always, stay safe and have a great day!

“I like the awning covers; however, I needed one in a size they don't have so I ordered the next size up and it works just fine. The other was a size I needed but it really doesn't fit - it is too snug. I had to use a pliers to pull on the fabric to get the cover to reach over the ends. It's up there for the winter and next summer I will have to see what I can do to make it actually fit properly. Snug is one thing, this is just too small.”

Helpful Report

“For $65 the least you could have done is included the front valance/zip up door with the order. The sides are useless without a front. This car canopy is the most cheaply made car canopy on the market. It doesn't even last a year before it dries out and shreds to pieces. And this is in a mild southern California climate. Step up up Aleko and make a half way decent product. At least the frame is acceptable.”

Helpful Report

Hi Danny, Thank you for taking the time to write this review. I do apologize about the experience you have had as well, we want all of our customers to share the same great experience. I have attempted to call you today but the call kept dropping. Can you please call us at 833-926-2323 and ask for Alex? I will happily assist you with this. Thank you!

“Very nice on the phone. Information was appreciated and order made upon this basis. One main concern however: the name on the package was Caroline (incorrect) rather than Catherine. This caused confusion in Miami delaying it there. When it did reach Statia, a separate bill of lading was made $15.00 Plus $7.50 insurance. The freight was minimal, but if properly addressed would have been matched with the other cargo and not incurred the additional $22.50. It is for this reason I am very particular, yes picky about the address which goes on the packages and invoices. We all make mistakes, and all previous dealings with you have gone smoothly, so I have confidence that our future dealings will go smoothly as well. Thank all of you being so helpful.”

Helpful Report

Hi Dean, Thank you for taking the time to write this review for us! These reviews do mean a lot to us and we do appreciate your feedback. We do apologize about the inconvenience on the name as well, we will take a look at this case and see as to why this happened. As always, stay safe and have a great day!

“The ordering was easy and the products came as per scheduled.”

Helpful Report

Hi David, Thank you for taking the time to write this review for us! These reviews do mean a lot to us and we do appreciate your feedback. As always, stay safe and have a great day!

ALEKO is rated 3.9 based on 3,252 reviews