ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Great product”

Helpful Report

“Pergola improved the look of my deck. It looks cozy. The instructions could be better and there were a lot of them, but the pieces were well labeled.”

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“I bought almost a year ago a 6kwh steam generator. I was impressed by how neat and professional it was built.The installation was easy and pretty straight forward. (although a electrician should do it since they know which proper cable and safety breaker to use). The machine needs around 5 minutes to heat up and then pushes constantly a lot of steam out. We are using it almost every weekend.And it performes like an expensive Brand.The controller panel did not show the current temperature and is a little odd to adjust but it worked and we got used to it. Short before the warranty run out the controller showed a error code. I contacted the customer service and got immediate response and they offered me replacement and sent it to me via FEDEX . Best customer service we ever experienced. Thanks, Aleko. Beside that, the exact same COAST 6kwh steam generator is by Aleko around 1/3 cheaper as by Wayfair”

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“Connor was very helpful and, based on my description of the problem, shipped a replacement awing motor and remote control very promptly. I installed them and put the awning up and it is now working perfectly. Great service!”

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“Rudi was a great help 👍 thank you!”

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“Super fast, courtesy, professional replies from two techs: Katelyn & Rudolph answered questions, solved my problem (diy). Thank you to both of you.”

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“The customer service and technical support has been great. Anything you need, just call in and they will help get your issues resolved. Thank you for all the support.”

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“The sales representative I spoke to at Aleko, Rudy, was knowledgeable and friendly. He made me feel confident in my purchase and was available for any questions I had. Rudy is a person that every company needs and Aleko is lucky to have someone like him. I had an issue with a product I ordered a while ago and contacted Rudy on the live chat. He was fast and efficient, listened to my problem and offered me a solution right away. My pine hot tub I ordered last week looks fabulous and I will use it as an ice bath for the summer, and a hot tub in the winter! What a wonderful product for having 2 in 1. Thank you for your great service RUDY!!! - Amara H.”

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“I recently purchased the ALEKO Pine Hot Tub. I've now had it for about 3 weeks and it has treated me amazingly. I have used the hot tub with the stove and it works great. For a week now I've been using it as a ice tub and I've got to say I'm glad I purchased this tub. I recommend it 100%”

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“The gates and gate openers are some of the best on the market, and much cheaper than other companies! The customer service is very responsive, and they're always happy to help!!!”

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“Aleko has the best customer service team and amazing products!”

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“My pine tub arrived and I love multitasking with it, I can use it as a hot tub, or a cold tub!! Perfect for after using my Sauna”

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“Waited to talk to a rep and unable to do so and never got a call from them”

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“we began installing our awning, got to the place of putting the cover on and it was a 16 ft cover, the frame is 20 ft, we ordered a 20 ft, first you delivered our awning to the wrong place, so it was delayed, and now we can't put up because it is the wrong size. I have been talking with your service department and they keep saying it will be sent or has been sent (the correct size cover) but can't find tracking number. In the meantime I purchased (and paid for) another cover so we could continue installation since i have no idea when the replacement will come. AND YOUR INSTRUCTIONS ARE TERRIBLE!!!”

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“Katelyn Kingsford at customer support has been very helpful in helping me install and adjust the ALEKO retractable awning that I bought! She always had the right answers for me and was cheerful and polite. She is the kind of employee that will help your company go far!”

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“Aleko, is a wonderful company very easy to work with. They have wonderful customer service employees. I had a problem with my awning and it was under warranty and they replaced the part. I had to contact them as there was still a problem. They went ahead and are replacing the item, no charge and no problems. Here is a copy of the letter I wrote to the company on behalf of the customer service rep that helped me. I would defiantly purchase items from this company. Hello, I would like to inform you of one of your employees Katelyn Kingsford. I have been dealing with Katelyn for over a month now about the problems I am having with my awning. Katelyn, went above and beyond to help correct the problem and she was very professional, and she made sure she got me the answers I needed. I received the replacement motor and after getting it back up, it was still not right. Plus it has faded in a year. So, Katelyn resolved my problem with the tube and also the fabric issue. I just want to tell you what a great employee you have. It was a pleasure dealing with Katelyn and I know if I need anything it will be from your company. Thank you for taking the time to read this and to give Katelyn a pat on the back for excellant job. Thank you, Donna Pennestri”

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“They did not stand behind their product. Poor quality, Poor customer service. I have a $500 pergola that collapsed after 1 month because it rained (not wind). They said that voided my warranty.”

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Hello, Thank you so much for bringing this to our attention, taking a look I see that Connor has sent you out the parts that you need if you need any more assistance do not hesitate to reach out!

“Wonderful hot tub and Rudolf was a wonderful customer support specialist! Thanks to the ALEKO team for all their great work!”

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“Not happy with product AC-1550 only lasted a couple of months my gate weights around 300 pounds and this supposed to be for a 1500 pound gate gears inside are already worn out and gate stoped working”

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“The directions were horrible. The adjustments were very difficult and it still to the day doesn’t work right.very unhappy and have a pos hanging on my house that I can’t remove because I will still have the altercations to my siding that I’ve made.”

Helpful Report

ALEKO is rated 3.9 based on 3,252 reviews