ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,259 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience except for having to wait 2 months for damaged part.”

Helpful Report

“Ordered a product advertised from their salesperson and paid in cash on June 30, 2022. Promised in 3 weeks. Called 4 weeks later they said 3 more weeks. Called August 30, 2022 they said next spring! DO NOT DEPEND ON ALEKO FOR ANYTHING , THEY DID NOT OFFER ANY ALTERNATIVES TO SOLVE MY PROBLEM! I did get my money back . Sorry customer service!”

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“Great company and very nice people.thanks!”

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“Our awning replacement is beautiful! We have gotten lots of compliments from our neighbors. Replacing our old awning with the new fabric was easy and so economical.”

ALEKO 5 star review on 7th September 2022

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“Ordering and getting the gate was smooth and fast. I didn’t receive the gate latch and didn’t call within the 3 days, therefore I wasn’t refunded the cost of it. Other than that very satisfied customer.”

ALEKO 4 star review on 7th September 2022

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“I got the awning but the right arm was broken , i called and emailed the problem , i got a total run around and no clear answer as to what i can do. after two months of run arounds and no help from aleko i just ordered a new arm it came i put together the awning i was not impressed with it . took it down and sold it at a yard sale. I then purchased a sun setter awning it works great your company is totally useless .”

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“Never received product”

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“Great product”

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“Pergola improved the look of my deck. It looks cozy. The instructions could be better and there were a lot of them, but the pieces were well labeled.”

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“I bought almost a year ago a 6kwh steam generator. I was impressed by how neat and professional it was built.The installation was easy and pretty straight forward. (although a electrician should do it since they know which proper cable and safety breaker to use). The machine needs around 5 minutes to heat up and then pushes constantly a lot of steam out. We are using it almost every weekend.And it performes like an expensive Brand.The controller panel did not show the current temperature and is a little odd to adjust but it worked and we got used to it. Short before the warranty run out the controller showed a error code. I contacted the customer service and got immediate response and they offered me replacement and sent it to me via FEDEX . Best customer service we ever experienced. Thanks, Aleko. Beside that, the exact same COAST 6kwh steam generator is by Aleko around 1/3 cheaper as by Wayfair”

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“Connor was very helpful and, based on my description of the problem, shipped a replacement awing motor and remote control very promptly. I installed them and put the awning up and it is now working perfectly. Great service!”

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“Rudi was a great help 👍 thank you!”

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“Super fast, courtesy, professional replies from two techs: Katelyn & Rudolph answered questions, solved my problem (diy). Thank you to both of you.”

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“The customer service and technical support has been great. Anything you need, just call in and they will help get your issues resolved. Thank you for all the support.”

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“The sales representative I spoke to at Aleko, Rudy, was knowledgeable and friendly. He made me feel confident in my purchase and was available for any questions I had. Rudy is a person that every company needs and Aleko is lucky to have someone like him. I had an issue with a product I ordered a while ago and contacted Rudy on the live chat. He was fast and efficient, listened to my problem and offered me a solution right away. My pine hot tub I ordered last week looks fabulous and I will use it as an ice bath for the summer, and a hot tub in the winter! What a wonderful product for having 2 in 1. Thank you for your great service RUDY!!! - Amara H.”

Helpful Report

“I recently purchased the ALEKO Pine Hot Tub. I've now had it for about 3 weeks and it has treated me amazingly. I have used the hot tub with the stove and it works great. For a week now I've been using it as a ice tub and I've got to say I'm glad I purchased this tub. I recommend it 100%”

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“The gates and gate openers are some of the best on the market, and much cheaper than other companies! The customer service is very responsive, and they're always happy to help!!!”

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“Aleko has the best customer service team and amazing products!”

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“My pine tub arrived and I love multitasking with it, I can use it as a hot tub, or a cold tub!! Perfect for after using my Sauna”

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“Waited to talk to a rep and unable to do so and never got a call from them”

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ALEKO is rated 3.9 based on 3,259 reviews