ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Ordered a 16' x 10' motorized awning. Packing leaves a bit to desire. Have a damaged Front section - sent photos on June 30th. Got a reply on July 7th asking me if I needed anything else. Told them not at this time. Still waiting on someone to tell me when the replacement Front section will be shipped. Instruction are pretty lousy as are most Chinese instructions. Quality - I highly advise you assemble everything on a couple of tables. There are holes that have to opened up so bolts will clear, need to align arms properly while on the tables. Will be interesting once it is all together. Waiting on part.”

Helpful Report

Good afternoon Mr. Campton. Thank you for elevating your concerns. I apologize your order came damaged. I'll have Philana follow-up with a call to you immediately. As an FYI, you will receive an email with a tracking number as long as you supplied that in your original order. Thank you again for contacting us. We look forward to serving you again soon.

“I ordered a 96x96 replacement awning on June 29th and have yet to receive it even though I paid extra for fedex priority shipping. I have tried calling several times, left messages with no response. I also tried to send an email but my mail bounced back undeliverable. They still charged my credit card for $106.78”

Helpful Report

Good morning, thank you for taking the time to share your concerns. We emailed you to verify some pertinent information but because we did not receive a response, the order was placed on hold. We have fully refunded your purchase and await your response. One of my sales agents tried to call this morning to obtain the information we need. Please let us know if you still want the awning. I'll expedite shipping if you do.

“Purchased the ALEKO Half Cassette Retractable 10'x20' online with its retailers. It came with broken boxes (the packaging was so poor that I believe it was one of returned item from others), missing the center roller. Requested a support to the retailer, never responded. Willing to pay so I contacted the ALEKO company for part purchase. So far 1-2 weeks, no response either. This makes me doubt of Customer services and capability to support customers when they have issues after sale. I have to think twice for this brand if I need another awning in the future.”

Helpful Report

Hello. Thank you for taking the time to share your concerns. I have asked our Customer Service Lead who also works with eBay to reach out to you immediately regarding the missing roller. I also appreciate you sending the photos of the damaged boxes. I will elevate that feedback to our shipping vendors. Thanks again. We look forward to finding a solution for you.

“Aleko is a company that truly cares about its customers. I decided to ordered directly from Aleko because they are the manufacture, an logically would care more than third party distributors. I was correct! Aleko ended up paying for shipping that was almost as much as the cost of the product, to rectify a delivery issue. A company like Aleko is a breath of fresh air. Thanks Bill Vavro Satisfied Customer”

Helpful Report

Hi Bill, I apologize for your frustration. I see you placed an order last Wednesday afternoon, then emailed us to make sure we could ship to a different address. I apologize for the delay in getting back to you and now see you need your item for an event. I'm terribly sorry for this. We are working very hard to improve our customer service by hiring and training new agents. I'll have my Customer Service Supervisor reach out to you immediately.

“ZERO COMMUNICATION since order. I have $2.5k that has been taken from my account and zero update as to when the order will be ready to pick up. It's been 5.5 weeks. I was told it would take 4. I've called 7 times left voice mails with no return calls. I've emailed via the web form and their direct email address with no responses. If I can spend 2.5k and get no customer service, what do you think that means for you? I'd steer clear. My experiences has been very bad so far.”

Helpful Report

“It took a couple of days to get a call back, but when I did, they took good care of me. I was really hoping to have the bounce house before my daughter's birthday, but they're in the same situation every other store is. Low inventory and delayed shipping. Same story as every other online retailer. At least I know they care.”

Helpful Report

Wow! I'm so glad we were able to take good care of you! Thank you for sharing your experience for others to know. Please reach out to us if you have any questions or concerns. Thank you, ALEKO

“no correspondence at all been trying for two weeks to find out status of my order. sign in and it says i have no orders. it sure didn't take long to take the money out of my account. very very hard to do any business after the order is placed. very poor web site.”

Helpful Report

Thanks for reaching out, Mr. Christianson. We actually emailed you two days after your order was placed advising the items are on back order. At that time, we asked if you would like to continue to wait for the items or cancel your order and receive a full refund. I'm sorry you missed that communication. I'll follow up with a phone call later today.

It was a pleasure to speak with you, Mr. Christianson. I'm glad we were able to connect and answer your question. As discussed, your product is on back order and will be shipped within 48 hours of entry to our warehouse. Thank you again for your understanding and support.

“This is a follow up to my previous review just showing you the chat sessions I had showing that Aleko lied to the company I was trying to buy this from.”

Helpful Report

“This is a very dishonest company. DO NOT PURCHASE FROM THEM. I was told upon my purchase, and again during a follow up conversation that my item would ship on 6/30 so I'd have it in plenty of time for my son's birthday party on 7/18. Then when 6/30 comes and goes I followed up again and I was again lied to and told I got a "communication" "yesterday" that the item was not in fact available for delivery and would not be in stock until October! I never got the "communication" they claimed they sent and I am furious that I was told the item was in their inventory and was not actually there. The company I purchased from was mybouncehouseforsale.com they are just as dishonest and I'm warning you not to purchase from them either. The company and the manufacturer were both blaming the issue on each other and neither would take responsibility. The company said they were told multiple times from Aleko that they had plenty of inventory to fulfill all their orders and that when the time came to ship them they were told at the very last minute from Aleko that there were none available. The also said they attempted to get in contact with Aleko every day with no response and then told them it was because of their new phone system being buggy. Just tons of excuses and lies.”

Helpful Report

“We have purchased a fabric replacement for our awning and a window. These are additions to awnings we already have. The customer service has been exceptional and the products we can’t wait to receive. Thank you for the wonderful service. I am”

Helpful Report

Thank you for sharing your experience with us. We're glad you are satisfied and look forward to future opportunities to serve you.

“We were very pleased with the swing set we ordered. It took a while to get but we’ll worth the wait! Two thumbs up!!!”

Helpful Report

Hi Sandra, thank you for your review. I'm glad you are happy with your swing set. Yes, due to the global pandemic, many of our items have been on back-order but we're doing our best to expedite shipping when possible. Have a wonderful day!

“I ordered some patio furniture. I understood it would take a while to receive but the price and quality made it worth the wait. Tashiana was friendly and helpful.”

Helpful Report

Hello. Thank you for taking the time to share your thoughts about your recent purchase. I'm glad you like the furniture and hope it brings you years of enjoyment. Thanks for understanding about the shipping delay. We are finally beginning to receive more products that were previously on back-order and getting things out as soon as possible. Have a great day!

“Charged credit card. Withdrew money. Claimed the never received payment. Must avoid! Only after a dozen emails, multiple phone calls, reaching out on social media, have they finally replied and said they issued a refund. Be prepared to do the same.”

Helpful Report

Hello Miwa. ALEKO takes fraud very seriously. I'll forward your concern directly to our Customer Service Supervisor for investigation. Please expect a call from her by the end of business today.

“BEWARE spend your cash with other reputable company . Worst customer service, none existent, they take your money, nothing arrives from Aleko, you e-mail them 0ver 15 times , no one returns e-mails, you call them they never pick up, or return your call like they say they would over 30 days now no product, no one contacts me back, terrible service I would not recommend to any one STAY AWAY.”

Helpful Report

Thank you for your review. Please accept our sincere apologies for this issue. Unfortunately, I was not able to find any email in our email inbox from the email address provided here, however I have sent you an email from our sales email with details of this order. Please rely to that email and we will work on this issue from there. Thank you for your patience and understanding. In case if you want to reach out to us for any other issue - please give us a call at 888 246 8596 or send an email to hello@alekoproducts.com. Thank you ALEKO

“I am so disgusted and disappointed with this company!!! I ordered two awning fabrics on May 17/2020, and I have not received them!! NO HELP from Aleko about my order - I have sent many emails, left a dozen voice messages (for both sales and tech), and NO ONE HAS EVER REPLIED!! Calling is a waste of time - the call is answered, and immediately switched to the "Thanks for calling, and leave us a voice mail" message. No help online - my account page says "order shipped" - FedEx says they never received the shipment from Aleko... Seems they are HAPPY TO TAKE MY MONEY, but NEVER SUPPLY THE PRODUCTS I PAID FOR!! I am so done with all this - if no one at Aleko can be bothered to call me back, or answer any one of my many emails about my order, then I'm contacting my credit card company to report this and begin action!”

Helpful Report

Thank you for your review. Please accept our apologies for the delay on your orders. Unfortunately, I could not find an email from your email address in our inbox, so I have sent you an email with details of your orders. Please do not hesitate to reply to that email with any questions or concerns. We appreciate your understanding. ALEKO

“I purchased a boat cover from Aleko which didn’t fit my boat despite being advertised as suitable. Customer service ignored me and then only responded when I left a bad review here, offering to “do anything they could” Reality was different. Took weeks to respond and then declared that I was outside the 30 day warranty period. Awful company DO NOT deal with them. I’m over $200 out of pocket.”

Helpful Report

Hi Mark, please accept my sincere apology for your experience. Due to Covid-19, we were shut down for weeks as many of our suppliers were. This created an enormous backlog. We have reopened with less staff due to restrictions and are dedicated to responding to all inquiries and filling every order. I would like the opportunity to make this right by having our Customer Service Supervisor reach out to you. Please expect an email by the end of business tomorrow.

“Unable to get call backs from customer service for several days despite sending emails. Either they say they will call back and don't or they do not answer the emails. I have a simple part that I need replaced since it was broken but it is impossible to get a response from anyone.”

Helpful Report

Good afternoon, I apologize for your frustration. We implemented a new phone system last week and have had enormous technical difficulties. We also had to make staffing changes to be compliant with Washington mandates, due to COVID-19. Please know our team is working through each voicemail and email. We will get back to you as soon as we can.

“Top cover lasted about 6 mos in the California summer.. Then ripped everywhere... They replaced the entire canopy which was awesome and great for the company to do..BUT !!!!!... The covers don't last.... Will try to find a replacement cover that will last throughout the heat of the day.... The frame has held up just fine.. But needs to be anchored down.. I used 12 x 1/2 galv, lag screws and screwed them into the ground in the holes provided...”

Helpful Report

Hello, thank you for the feedback. We try to strike a balance between quality and value and are constantly looking for ways to offer both. We happily replace products still under a one-year warranty. Please email us at hello@alekoproducts.com if your product was purchased within that time frame.

“The canopy, made of cheap material, did not even last a year! Began completely disintegrating. When I contacted Aleko to ask about purchasing a replacement canopy, I got an email asking for some pictures, and then no response.”

Helpful Report

Hi Chris, I apologize for your frustration. We ask for pictures to determine if the damage might be covered under our warranty guidelines. We are experiencing a very high call volume and in order to be compliant with Washington mandates, have had to reduce staff in the office. I encourage you to email us at hello@alekoproducts.com for resolution.

“Tried to call the company 3 times, was put on hold each time and in position 5 got all the way to position 1 and then the phone hangs up on you. 3 times it has happened The make you waste your time on hold, and then hang up on you. This is very poor customer service”

Helpful Report

Hello Margaret, I'm sorry you had a poor experience in contacting us. We recently installed a new phone system and have had unexpected technical difficulties. We are working very hard to answer every call we receive and return messages in a timely manner. If you left a message, we will get back with you in 2-3 business days. If you did not, please email us at hello@alekoproducts.com. We are dedicated to earning your business and hope to hear from you soon.

ALEKO is rated 3.9 based on 3,252 reviews