ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Great Customer service!!!!!!!! Our rep. Konon was SUPER helpful and he went above and beyond to help our company out today! We hope the product is just as spectacular as him!”

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“Viktor did a great job getting me the part I needed despite me not having a model number or part number for the part I needed. He needs a raise.”

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“Ship time was awesome and replacement was very easy. It also fit great!”

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“Victor was helpful and very supportive with an issue with the motor. We received the motor and it didn’t look damaged however we had to bring in two people to remove the motor that was problematic and installed the replacement. Everything went well and now working excellent. Thank you Victor and ALEKO.”

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“Bought the awning last fall, had some issues with the installation, but the company, specifically Viktor the CS rep have been very helpful in replacing damaged parts and very accommodating. Thank you!!!”

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“Viktor was very helpful and provided detailed information. Very good customer service; felt special. Thanks a million.”

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“Victor is top notch! Very efficient and I could not have asked for better quality customer service!”

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“In February I purchased a carport tent from Aleko. I was preoccupied with other things until I finally found the time and effort to erect it. After assembly, I found the base plates were not included. I e-mailed Aleko and reported the missing base plates. Samantha responded and I received the base plates 24 hours later. No hassles, no delay, and great customer service. Thank you”

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“A hail storm recently damaged our gazebo roof and Viktor from technical support was so fast and friendly I couldn’t believe it. I’m so happy with the progress already towards getting our roof replaced.”

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“"Viktor" in customer support has been very helpful. I'm still kicking ideas around but I'm pretty sure I'm going with ALEKO when I order.”

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“Victor, in customer support, was very helpful in providing physical details for mounting.”

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“I would not deal with this company ever again!!!!!!!!!!!”

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“I'd like to sing the praises of one customer service agent in particular, Rudy S. He took my problem with installing my Aleko awning in hand and made sure I got the replacement parts I needed. Proactive and solution oriented. I just wish the instruction manual were more complete or I had been smarter in the first instance. Thanks, Rudy!”

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“Viktor took care of my issue promptly and courteously! Jim C”

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“Viktor was of great help. He definitely has a lot of knowledge and helped me immensely. Would highly recommend him.”

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“Viktor was great, answered all my questions in a professional manner.”

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“Viktor in Customer Service was terrific to deal with!”

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“Spoke with Rudolf S in technical assistance with my questions regarding gate opener that just ordered same day. He gave me understandable answers and spoke good English.”

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“Nadia was amazing helping us out with my Aleko Gate Opener! She has great patience to deal with customer like me. I was really confused and she contacted the support and guide me through with ease. Best Regards, Bud PATEL”

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“Excellent customer service!!”

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ALEKO is rated 3.9 based on 3,252 reviews