ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Delivered as promised. Good quality product. Would purchase again from Aleko.”

Helpful Report

“Product faded in the first month. Also the measurement width is 1 foot shorter than the label specifies.”

Helpful Report

Hi, Thank you for reaching out to us today. I do apologize about the fabric, they never lose color like that. Can you please email us a photo of the fabric at Hello@alekoproducts.com? We can send out a new fabric for you. As for the dimensions, they are listed on the products page, they are made a bit smaller so they can fit perfectly onto the awning itself. Please let me know if you have any further concerns. Thank you!

“i would like to talk to a human please call me at 918-232-3513”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. I was taking a look at your email chain with us and I see you have requested to speak to a Technician of ours. I will have someone reach out to you by the end of day today. Please let us know if this works with you Thank you!

“Excellent service. Fast! Product was as described. Very satisfied”

Helpful Report

“Started out good then I had issues with the sauna heater. It took a very long time to get the issue resolved due to poor communication from ALEKO. I had many emails unanswered and called just to get a voicemail. after a few months I purchased a new heater from someone else. ALEKO finally got in touch with me and through some back and forth they reimbursed me for the heater I purchased. in the end I am happy but the waist of my time and frustration due to the lack of communication was very unprofessional. I am glad this issue is resolved and I no longer have to deal with ALEKO moving forward.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. We do apologize about any delays you have been receiving. Due to Covid and the wildfires happening in Washington State, we have been working as hard as we can trying to get every order fulfilled. Once again, we apologize about any inconvenience this has caused you. Please let me know if this has been taken care of to your liking. Thank you!

“i never received my back order for the Bimini top for the inflatable raft we purchased”

Helpful Report

Hi, Thank you for reaching out to us. I was taking a look at your orders and I see everything has been delivered. However, I have created a replacement for your order, this item will be shipping out for you by Monday the 28th. Please let me know if you have any further concerns, Thank you!

“When we tried to change color of awning and had talked with a representative of Aleko and were told that would be okay because it had not shipped yet, when we called the phone number they gave us, that representative said it was not possible. Poor communication! Also, once we received the awning, there was some terrible defects in the stitching. We took pics and emailed to the appropriate person,we thought, and never heard back from anyone. The email was sent June 4, 2020. Now you want a review. Lol!”

Helpful Report

Hi, Thank you for reaching out to us with your concerns. Taking a look into your order, I was unable to find any email correspondence. Have you emailed Hello@Alekoproducts.com? Looking into the stitching, I do see a defect and I have created a new order for you. The fabric will be shipping out by Monday the 28th. Please let us know if you have any more concerns or issues. Thank you!

“great board. was missing a fin and I had to buy it separetely. but fine otherwise.”

Helpful Report

Hello Pascaline, Thank you for your review. We appreciate your concerns and ideas. Please let me know if you have any questions or concerns. Thank you, ALEKO

“I needed replacement parts and Ahmad was wonderful to work with!”

Helpful Report

Wow Jennifer! I'm so glad we were able to take good care of you! Thank you for sharing your experience for others to know. Please reach out to us if you have any questions or concerns. Thank you, ALEKO

“Nice customer service, called and talk to Conan regarding sauna and he was able to answer all my questions and we place order without any issues.”

Helpful Report

Thanks Vlad! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“Really cool stuff at nice prices.”

Helpful Report

Alpal, Thanks again for sharing your thoughts with us. I'm so happy you're satisfied with the outcome. Any thoughts on what we can do to make this even better for you? Thank you, ALEKO

“We ordered a green awning. They sent a blue one. We called to get the exchange, but they did not have any green ones. They wanted us to pay for return shipping. We contested that and they did send us a return label. We sent back blue awning immediately. Still waiting for our refund 3 weeks later. Had to dispute it with our credit card company, and it still isn't resolved. Customer service is very bad.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. I do apologize about the inconvenience this may have caused you as this was never our intent. Looking at your order, I see a full refund has been issued. Please allow 2-7 days for the refund to show back up into your original purchase method. Once again, I do apologize about the experience you have had. Please let me know if this has been taken care of to your liking. Thank you!

“I ordered a tent because it said pop-up, when i received the tent it was a bunch of poles which had to be assembled, if you have to assemble it, it is not a pop-up. when i contacted customer service they had the nerve to want me to pay for shipping if i returned i”

Helpful Report

Hi, Theresa, Thank you for writing this review. We're extremely sorry for the inconvenience. Please allow us to fix this minor mistake as we would like to keep you as our valued customer. We will get in contact with you shortly to provide you with the correct product.

“Great support and service from Ahmad N from Aleko. Greatly appreciated and knowledgeable on the product!”

Helpful Report

Thanks Ahmad! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“I would like to give 5 stars but my experience is tiresome & ongoing! My sliding gate order was made July 7 2020. So far I’m still trying to get everything. Just received 3 6’ v- tracks. I need 2x18’. 3x6’ is only 1x18’. I guess when it rolls open it’s supposed to roll on my grass! They did change the web site because when I first ordered It showed (4) 18’ now it shows (2) 18’, I also was missing my (2) 12” guide rollers! My next order was for the opener. It was supposed to have 2 remotes & I ordered 1 extra. I received the extra but not the 2! I know it’s 2020 and we have a pandemic and this is a Washington company with shipments via China and Tariff Trump is POTUS but I’d like to get this all done by election so I don’t have to get out of my car during BLM riots oh I’m sorry protests!”

Helpful Report

Hi Jon, Thank you for reaching out to us regarding your concerns with Aleko. I do apologize about any inconvenience this has caused you as well. Taking a look at your order, I see there were replacement orders made for the items you have specified. Did you have a chance to look at these items and see if they worked for you? Please let us know. Thank you!

“I bought this in March, and it lasted 4 months. Bubble jet and heater button do not work now. HORRIBLE customer service. You can never get anyone on the phone and when you do they accidently hang up. I gave it one star because I could not give it minus. garbage.... paid alot of money for something that is useless. PLEASE DO NoT BUY.... it will not last and you can NEVER get ahld of anyone... There are much better spas out there and customer service is better than Aleko.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns with Aleko. I do apologize about the inconvenience this has caused you as well. I will have a technician reach out to you ASAP so they may assist you with the issues you are experiencing. Please let us know if this works with you. Thank you!

“First I asked for install instructions. They sent me the wrong ones that had a longer rail. I moved my sidelight due to this and it did not need to be moved so now i have a hole in the side of the rig. The "correct" instructions came in Chinenglish and also had the incorrect dimensions. Fortunately I was smart enough to put together the pieces on the ground and adjust the rails as necessary. It was about 1/2" off on the overall Center to center. When i did get installed, the motor does not work. I have been going back and forth with customer service for 3 weeks with no resolution. I currently have a working manual shade but it is a workout. The customer service has been absolutely terrible. I understand having some delayed response with the current situation but come on!”

Helpful Report

Hi, Thank you for reaching out to us with your concerns and issues. I truly apologize for the inconvenience this has caused you as this was never our intent. I wanted to let you know that I have created a new order for you. Unfortunately, the RV motor is out of stock, we are expecting a new shipment to come in towards the middle of October to late October. Once available, we will ship it out right away for you. We thank you for your patience with us. As always, stay safe and have a great day!

“Working via email was challenging when trying to determine if the 10 X 8 awning replacement would work with my existing Perma Systems retractable awning. However, they assured me it should and I could return if it didn't. Well it did work and looks fantastic. Prompt shipping and delivery. The only minor issue was they shorted be one piece of spline of the correct size. No big issue, as I just re-used the original one.”

Helpful Report

Hello, Thank you for your review. We appreciate your concerns and ideas. Please let me know if you have any questions or concerns. Thank you, ALEKO

“Ordered a 3000 dollar driveway gate relieved it damaged and missing half the order and the customer service refuses to refund my money fix the damages or give me my missing parts been communicating with them for atleast a month and have gotten literally no where”

Helpful Report

Hi Frederick, Thank you for expressing your concerns with us today. I would like to apologize about the delay in response that you have been receiving. I was taking a look at your order and I see that it is currently being worked on by our LTL team. I will get them to expedite a resolution for you and give you a call back as well. If this handling is not sufficient, can you tell me what you would like us to do. Thank you!

“this is my second Aleko 20' by 10' awning... it is excellent product... Recently I replaced our 12' long awning with 20' Aleko awning... (first 20 footer I've installed @ our cottage years back).. Very good installation manual which in my case must be read only to find screewups after installation... lol... Installed extra steel cable guidance on both side to keep awning from flapping on windy days... works like a charm... Thank you Aleko for very good product and affordable price... and no, I am not paid by Aleko for good review, just a satisfied customer...”

Helpful Report

Thanks Dan! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

ALEKO is rated 3.9 based on 3,252 reviews