ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Do not buy ANYTHING from this company. Parts missing, customer service terrible. I now have one half of a patio bar set. Will have charge removed from credit card. BEWARE!”

Helpful Report

Hello, I am sorry to hear you had a negative experience. Please let me know if there is something I can do to make your experience a more positive one. Thank you, ALEKO

“I purchased an arm and it never worked from day one. I was promised replacement and it never came.”

Helpful Report

Hello, I am sorry you had a frustrating experience. I have reviewed your order and the replacement part was shipped out to you. Considering this would you be amendable to revising your review? Please let me know if I can help make a more positive experience for you. Thank you, ALEKO

“Ahmad was great. Thank you for your help”

Helpful Report

Thank you for your feedback! We are pleased you had a positive experience. Please let us know if we can be of further assistance. Thank you, ALEKO

“It has not been delt with I’m still waiting for 4 bolts no one has even contacted me. Every time I call they say they will take care of it. 3 months now and still waiting.”

Helpful Report

Hello, I am sorry for the experience not being very positive. I was able to review your order and see the parts needed were shipped to you. Considering this information would you be willing to revise your review to reflect that? Please let me know if I can further assist you. Thank you, ALEKO

“Ahmad was great. Product looks amazing online. Can’t wait to receive it and see it in person.”

Helpful Report

Thank you for your feedback! We are pleased you were satisfied with your experience. Please let us know if we can be of further assistance. Thank you, ALEKO

“rickisha did a great job she is a gem”

Helpful Report

“Thank you so much to Elena. Shehelped me find everything & exactly what i need. I appreciate it very much!!”

Helpful Report

“Aleko customer serves has been very helpful. Thank you so much The girls are amazing and had a big smile when I walked in to there store.”

Helpful Report

“Thanks to the motivated highly trained Aaliaya Cooper she walked me through the trouble shooting steps and we were able to find out what was wrong with my gate opener. Great job Aaliaya and thanks for your assistance.”

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“DO NOT BUY ALEKO PRODUCTS. Terrible customer service. NO Tech support. They offered to read me the manual after I pointed out it has contradictory information in it. After waiting on hold for over an hour the rep hung up on me when I asked to speak to a supervisor. JUNK PRODUCT, NO SUPPORT, DO NOT BUY.”

Helpful Report

I do apologize greatly that you have experience this service with Aleko. Please let me know what we can do to better assist you in receiving a positive experience. Thank you.

“I am very pleased with Rickisha's s service at Aleko. She did every possible to ensure my issue was resolved promptly.”

Helpful Report

“I ordered a mailbox and it came damaged. I tried to figure out how to return the item, but couldn't find it on the site. I called the Customer Service Number 3 times and left a message over the course of a week. No one ever called me back. I finally emailed and got a response. Sent a picture of the damaged item. We went back and forth on the pictures they needed. I have to pay the shipping to send back the damaged item or else won't provide refund. Order on Amazon or someplace that will provide responsive customer service and take back damaged items at their cost.”

Helpful Report

Thank you for your feedback. I do apologize greatly that you have experience this service with Aleko. Please let me know what we can do to better assist you in receiving a positive experience. Thank you.

“elena and michale was very helpful and friendly, knowledgable. highly recommened”

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“sale was good elena is great at her job very happy to deal with her and love your prices....(10x20 canopy)”

Helpful Report

“Great customer service rickisha”

Helpful Report

“We had a good experience with Elena ay customer service... we defenitely come back again”

Helpful Report

“Gate openers dont work consistently. I ordered a gate remote and it has been over a month and they just keep telling me it's out of stock.”

Helpful Report

“I have a really good experience with Elena, at customer service”

Helpful Report

“Excellent customer service. Highly recommend. Elena was great to work with.”

Helpful Report

“I was very happy with customer service. Elena is the name of the girl who served me that day and she was very bright and helpful.”

Helpful Report

ALEKO is rated 3.9 based on 3,252 reviews