ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Item arrived on time and was as described. Very pleased with my order.”

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“get AMERICAN MADE”

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“material is of good quality but should have instructions to install it ..Very pleased with it”

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“Never even received the gazebo I ordered. A week after my order was processed And was expecting to be delivered I received an email from someone from Aleko that the gazebo that I ordered is out of stock ( my CC was charged), and they can refund me or I can wait 2-3 months for the product. When I called there customer service I experienced the typical Customer service attitude person that didn’t care about the customers! Didn’t even try to sell me other product. Very, very disappointed”

Helpful Report

Hello, Thank you for your feedback. I do apologize for the issues encountered. Unfortunately products do run out of stock sometimes, we do our best to try and keep everything in stock, but sometimes are not able to. Please let us know what we can do to help as we would like to help you turn your negative experience in to a positive one. Thank you.

“its beautiful”

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“it was very helpful on the phone knows the products very well very nice and pleasant experience”

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“This is a great chicken enclosure for the money. Easy to put together, however the tie wraps were a little too small for adult fingers to use comfortably. I had to get tie wraps that were about 1 inch longer-too bad.”

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“Normally I'm wary of internet companies. It always seems that the most important people in internet companies are the photographer and graphic designer. But this company actually came through with my hamster cage. I'm still skeptical but I'll be giving them a second chance.”

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“love our gates”

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“Very good”

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“The 10x20 ft awning installation instructions are the worst I've ever seen. It should not be sold without the support legs”

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Hello, Thank you for your feedback. With ALEKO Awnings, the support poles are not needed as the frame is built to support the weight of the awning. Please let me know if there is anything we can do to better you experience with us. Thank you.

“I put the rack together, easy enough. The front bar can only hold 6 women’s pants, otherwise it tips over. Back top bar can hold more. Disappointed that the front bar can not hold more pant.”

Helpful Report

Hello, Thank you for your feedback. I do apologize for the issues encountered. ALEKO would never send out return product but I do greatly apologize that it was not received in the best shape. If anything does end up being missing please let us know as we would like to help you turn your negative experience in to a positive one. Thank you.

“You call this place it takes about an hour to get to a person. Communication with this company is very poor”

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“Works well and has been a good gate motor system for years”

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“Very nice product”

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“Every time I have spoken to someone they were very helpfur”

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“The lady taking my order was very helpful. My purchase arrived on time & the quality was excellent.”

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“Perfect!”

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“I ordered 2 days later i get message its not in stock and my bank is going my money. Wil never shop for store or recommend”

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“My order purchase ( 200 Net lights was sold out ) my money was refunded immediately!”

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ALEKO is rated 3.9 based on 3,252 reviews