ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“We started an order and our credit card was charged even though we didn't complete the order. We were told that we would be credited but haven't been yet.”

Helpful Report

Hi, Thank you for picking up my phone call today and I do want to apologize about the delay in the refund. Per our call, I have went ahead and gave you a refund for this order, I do apologize that it took this long but I am glad we finally got it taken care of. Please let us know if you have any further concerns. Thank you!

“I would give them a 5 star but the manual is poorly written. there are no video's on how to set up the ac1400 so you have to guess, A friend and I were able to piece together some of what to do but some things I still have not gotten to work like the pedestrian mode.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns with the gate opener. I do apologize that the item has not been working for you as well. I will have one of my Technicians reach out to you ASAP to help you resolve this issue. Please let us know if this has been taken care of to your liking. Thank you!

“The item I ordered was never shipped. I waited weeks, no updates unless I contacted your company first and asked. I was told the item would be shipped the next day, then another week or two would go by and it still wasn’t shipped. I finally had to cancel the order. Your company needs to be honest with ship dates, and do not offer an item for sale unless you actually have it in stock.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns with your order. I do apologize about the long delay in getting the shipment to you, due to Covid, we are experiencing longer than expected shipping delays. Taking a look at your order, I see it is in stock so if you would like to place this order again, we would be happy to assist you and provide a discount. Please let me know if you have any further questions or concerns. Thank you!

“Knowledgeable customer service and Tech support. Received my order in Guam in 6 days which is good.”

Helpful Report

Hi Gary, Thank you for leaving us with positive feedback on your experience with Aleko! We value you as a client and we want everyone to receive the same experience you have had. As always, stay safe!

“very happy with my gate opener, price and service”

Helpful Report

Maritza, Thanks again for sharing your experience with us. I'm so happy you're satisfied with the outcome. We would love to assist you with any questions or concerns. Thank you so much, ALEKO

“Awesome gate opener very good service and price”

Helpful Report

Thanks Maritza! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“So far we love it! Takes longer than it says to reach the set temp especially in cold weather so if we want to use it in evening we turn the temp up in the AM. Normally we set it at 100 to reduce electricity use. We also bought an inflatable bladder to put on top (under the provided soft lid) to prevent the pooling of rain water which then cools down the tub when not in use. Helps to insulate. Also we put a foam base beneath the tub to help insulate and protect from any sharp bits that could be on the ground. Oh lastly the filter that needs to be changed Or cleaned every 180 hours— will start beeping incessantly and the heater will turn off until you change it/reset it. So we just set a date and time weekly for the filter care to prevent that from happening. So far so good!! Well worth the $$ as long as it lives a season or two!”

Helpful Report

Hello, Thank you for your review. We appreciate your concerns and ideas. Please let me know if you have any questions or concerns. Thank you, ALEKO

“Works good but doesn't stay on leather furniture to good”

Helpful Report

Thanks James! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“After ordering the part and received the conformation, they sent an email that we do not have the part, if you want a comparable part you have to pay more or wait 2 months. After I talked to the tech, it turned out that this was the exact part they just wanted to get more money to fulfill the original obligation. At the time of Pandemic it is not a good idea to lie to your customer, especially for a chines based company.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. I do apologize about the experience you have had as well. Unfortunately, shipping delays is what we are all dealing with due to Covid, we are working hard to get every order and especially yours shipped out. Taking a look at your order, I see it has been delivered. Once again I do apologize about the inconvenience this has caused you. Please feel free to reach out to heelo@alekoproducts.com for any further questions. Thank you!

“I absolutely love this play yard, it is perfect for my medium sized dog! It was an alternative to a permanent fence for us. I ordered two of them. One for my lake house and one for my permanent residence. It’s sturdy and easy to put together. As far as the quality goes, So far so good!”

ALEKO 5 star review on 1st November 2020

Helpful Report

Thanks Jacalyn! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“First time buyer and ALEKO is a 5 star seller! Fast shipping and quality products. With covid I was looking for dumbbells and upon arrival they were first rate and also excellent priced. Buy with confidence and thanks again ALEKO.”

Helpful Report

“Everything ordered was delivered fast. The product was described right on. Love this company.”

Helpful Report

“I ordered the 10 x 20 awning, the directions were less than desirable. Hard to follow, and some steps were left out. When programming the remote a whole set of steps was left out. Very happy with the awning under outside and got the issue with the remote resolved by talking to the tech.”

Helpful Report

“I had questions and used their chat to ask before my initial purchase. Chat responses were slow and it turns put I got misinformation and my order didn't fit. I was pleased with the return process, however. Full refund, timely, free return shipping label. They were also fast on shipping initial and replacement products. Product is as expected.”

Helpful Report

“Price was right, shipped and delivered as promised”

Helpful Report

Thanks Donald! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“The awning was easy to install and works to perfection.”

Helpful Report

“Very satisfied with our purchases (have made several). We hope to buy from you again!!”

Helpful Report

“Needed a replacement cover for my cabana it was a little difficult to navigate through the website but once there it was a piece of cake”

Helpful Report

“Great service and good follow up. I have a boat, steam generator and dumbells...”

Helpful Report

Thanks! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“Good stuff”

Helpful Report

Wow Steven! I'm so glad we were able to take good care of you! Thank you for sharing your experience for others to know. Please reach out to us if you have any questions or concerns. Thank you, ALEKO

ALEKO is rated 3.9 based on 3,252 reviews