“Very bad, ordered a carpet and had to return it due to wrong size.
I was told that a return would not be possible due to the following reason:
If it had been bigger than 4.00 in length we can normally arrange a return to supplier but they wont on cuts smaller than 4.00.
I spent £128 and was offering to pay for the delivery costs but still they refused
Bad service and false information in the return section”
Very Disappointed to read this review, The customer had the carpet for three weeks then decided she had ordered it too big, But it was only 3.00 mtrs x 4.00 which unfortunately no manufacturer will take back as its a very small remnant. The terms are clear and all carpets are cut from large rolls therefore they are custom made. We have only had a couple of occasions where wrong sizes where ordered each time we were able to exchange with no surcharge at all.
“Have ordered the same samples 3 times now, and still they have failed to arrive despite confirmation emails of dispatch. Tried to ring company but nobody answers the telephone.
Not sure if it would be advisable to order from this firm. Would the carpet ever arrive??
Extremely disappointing as brand carpets at cheaper price. But poor quality customer service.”
Really sorry to read this but its incorrect. the customer ordered three sets once only, and i'm afraid they had to wait four hours for a return phone call, then left a review in the mean time !
so sorry about this, we dispatch hundreds weekly via second class royal mail. we do send a email to show when its been dispatched and a follow up email one week later. If we were informed at this stage we would of gladly sent out another free sample
We received the order on the 8th and delivered to the customer on the 15th ?? Thats five working days. i did explain we send out an order confirmation, followed by an email once the carpet is scheduled for delivery . It says on the site clearly how we work.
“Great carpets at an even greater price, really happy with the service and they even managed to accommodate a slightly earlier delivery so I could keep another appointment. We have used then twice now and would certainly use them again.”
“We were very apprehensive at the thought of buying a carpet over the web. We are so used to going into carpet shops and looking. But using All Floors worked a treat. We selected a few designs and were sent samples by post. We made our choice and ordered it on line. We did speak to them because we were concerned about delivery timing. We agreed a time and The carpet arrived dead on schedule. A great service, competively priced . We will use them again.”
“Had samples delivered which were a bit darker than the pic so described others and Rachael sorted several alternatives. We will definitely be purchasing the carpet from AFE based on this service”
“Carpet was delivered quickly and I was kept informed about when it was going to be delivered. The cost was much cheaper than SAMs carpet in our local store.”
“AFExpeess
Contacted me to say 1 of the 3 boxes of laminate flooring was opened but not missing anything and was it still ok to ship them to me. This was fine. What they failed to tell me however was the other 2 boxes were damaged on the corners from being dropped and the all the laminate boards had chipped corners”
“This was the only place I found the colour and quality of carpet I wanted. And it's beautiful! Shades of cream and grey, which of course they have, can be found anywhere but that wasn't what I wanted. The price, for the quality, was also excellent. From ordering to being laid on my sitting room floor, took one week. What's more it's fabulous.”
