“I bought one of their bags and honestly the quality of the product does not reflect the price. Online it looks nice but once I received the bag I totally regret it.”
“Unfortunately, it would seem that Amir from All Saints or ask@All Saints.com does not seem to rate quality as it ought to be.
Regarding quality products, I've purchased Schott NYC and a leather jacket from Belstaff as well as designers' clothing that costs more than All Saints. I've only ever experienced a problem with Belstaff, and that was resolved without the need to lecture customers about the brand's high cost—a Belstaff Jacket alone sells for 1300 pounds and the minor insatisfaction was solved quicly at Belstaff with a great overall service. I prefer design over quality when it comes to allsaints, but they should keep in mind where their brand fits in and what their customers are saying and listen like other brands and discuss to improve. Not to stay confident overtime regardless of experiences arround them and for Amir also to understand has you can see on the attached.
I am not a begginer but a novice when it comes to high-end designer leather jackets and customer service experience, but nevertheless. Confidence in the brand and product quality is highly and wrongly perceived at allsaints, but there is still room for improvement by paying attention to customer feedback.
Again, the only thing I can say is that the staff on store is wonderful.
Without respect to experience, head office, management, and the customer feedback team refused to offer compensation being confident in their own space without further communications using same email templates on reply for me and probably for other customers loop process in aftersale departments.
Additionally, the product quality in stores is poorer than it is when obtaining new, packaged goods online.”
“PLEASE DO NOT USE THIS SCUM COMPANY!
It's overpriced and quality of cloth is absolute joke, the customer service are USELESS , USELESS beyond words
It's a SCUM!!!”
“Want to say a huge thank you to the Store manager Conor in Kildare Village he went above and beyond to offer great service and make our shopping experience unforgettable! Will be back for sure!”
“All Saints are an absolute disgrace.... I have never had to write so many emails in all my life just to return some, now I believe to be overpriced, items.
I returned the Items in January, they were recieved on the 27th of January and I am still waiting to see almost €700 returened to my account! Not only that but since their 'partner' EGloabls's website was not working I manually returned the items ... needless to say I was shocked when I seen the refund on some of the items I did receive was -£10 for delivery ... for the 100th time ALL Saints, I returned the items, I paid, so why are you deducting this from myt refund????
The only place All Saints seem to pay any customer attention to are these online reviews, which is why I am writing my third one!!! ALL Saints I returned the items so the £30 that was deducted from my refund, PLEASE REFUND THIS< RETURN IT TO ME AS ITS MINE NOT YOURS!!!" to say I am at the end of my patience with this useless company is an understatement !!!! so much of my time wasted, never ever, ever, will I use this company again, on the contrary I will warn everyone I know against them !!! USELESS beyond words !!!”
“STILL DON'T HAVE MY MONEY BACK
Bought an item end of October. Had to pay 15 euro's to have it delivered. Size was wrong, wanted to return. My return label couldn't be found online. I contact customer service, they told me to call Global E. Global E said they don't have it and was never with them. Contacted all saints service again 3(!) times, appeared they didn't send it through Global E and said I should contact DHL. DHL coudln't help me so i contact All saints AGAIN. They told me to contact Globel E and DHL again?! I mean?! So I asked them if i could please return it in store, but they told me I am not allowed to do that. I've been on the phone with All Saints, Global E and DHL for 4 fcking hours. Then All Saints said I could return the item to a certain adress and they would give me back the money this would cost (30 euro's). I've send them eveything, so 4 hours calling with customer support / dhl / global E due to a mistake THEY made. Send the item (45 euro's in delivery charges already). They received my item on the 19th of dec. Didn't let me know that they had it. I contacted them 2 times already since my item is there for more than 5 weeks already and i still didn't get my money back. This is such a disgrace for such a big company.
Give me back my money!! (it's more than 200 euro's)”
“Ordered four items, one was missing (worth £50). I contacted them but they said they had for sure sent it, and basically told me to get lost. The package was definitely not tampered with so it wasn't stolen in transit. They assumed I am lying over it possibility that they could have made a mistake. Awful experience.”
“A really unique experience in the Edinburgh Store, George Street. The girls are amazing. Talk to you ( genuinely) and offer great advice. A real pleasure putting together an outfit. Thank you Grace, thank you Diane. Catherine”
“They don’t advertise clearly what type of leather they use unless you really have to look in to a detailed description and scroll down! Most of their leather seems to be pig leather.. really off putting! Was a fan until then”
“All Saints is ALL that and much more! I've purchased from them before and just recently and not only are they super efficient and delivery exceptional, their products are high quality, good fit and lovely to wear. Thanks!!!”
“Website it so straight forward, really easy to navigate. Delivery is always on time, and if you have any problem's, their customer service is fantastic.”
“Bought a jumper and coat and don't live near a store so asked how long I had to possibly return items.
Manager/supervisor allowed me an extra 2weeks to return (normally 14days).
I did then return the coat (sadly, was lovely!) and was refunded with no quibbles by very friendly and helpful staff in the Cardiff Store.
Have several outfits and a leather jacket from AllSaints and absolutely love them. Staff always super helpful without being pushy.”
“I'm very excited to wear my new leather jacket this holiday season. It just got delivered and I was a bit nervous to order something so expensive online. I like to look things over and check zippers and what not. I guess I'm a perfectionist, but the jacket they sent is gorgeous and perfect. Delivery was on time and free. If I get service like this each time I order with them, I'll continue to shop with them.”
