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Allay Lamp Reviews

4.9 Rating 218 Reviews
A
Happiness Grade
A

Customer Service - Good

100.00%
Industry Average
Excellent service! I wrote to customer service because I wanted to buy the Allay Lamp even though I live in Italy and shipping is only done in the USA. They replied very quickly and kindly and gave me all the information I needed. Definitely recommended!
posted 1 year ago - Chiara D
He never once outsourced the communication, taking his time to follow through and make sure that my wife had the relief that she needed! I'm a big fan of following and supporting businesses that are courteous, kind, giving, and have values that I support, and I'm also a big fan of quality customer service.
posted 1 year ago - Aaron K
The people at costumer service were really helpful with guiding me to order the lamp using reship, so I could get it shipped to Europe.
posted 1 year ago - Pia H
The plug outlet broke after about 5 months of use, Jeff was very helpful over e-mail and ultimately my lamp was replaced at no cost. Excellent customer service experience and continue to love using my lamp!
posted 1 year ago - Rachel H
Great customer service, given the weirdness of my shipping problem they got it sorted remarkably quickly and professionally and it has been absolutely more than worth the delay while everything got sorted
posted 2 years ago - Nan P
There was no option to directly ship the lamp to Canada. The customer service team was quick to provide an alternative using a reshipping service and provided all of the necessary details to complete the process. Everything else about the purchasing experience was great. The only improvement would be to have a direct shipping option to Canada.
posted 3 years ago - Michael W
The purchasing experience was great, I shipped to Australia via Reship which was easy to do. Purchasing on the Ally website was simple, straightforward and the lamp was shipped very soon after ordering. Great Service all around considering the effects of COVID on international shipping.
posted 3 years ago - Michael R
I ordered this lamp from Canada, and was pleased with the wonderful customer service I received throughout the process.
posted 3 years ago - Lindsay D
The service was great my package arrived safe and sound lovely packaging as well. Very easy and convenient to order
posted 3 years ago - Katherine G
Purchasing my lamp was a breeze! Great customer service and shipping time- especially around this holidays. Would definitely recommend.
posted 3 years ago - Claire L